Duke's Plumbing Heating & Air Inc

"[Member Name Removed], We at Duke’s Plumbing Heating & Air were very troubled regarding your recent experience. We take our clients feedback very seriously and in this case in particular it is quite important to shed some much needed light on the situation so as to not represent our company in a false and negative way. You had filed a report with the State Contractors Board regarding a violation in workmanship. After review, the State Contractors Board concluded we were in NO fault and in no risk of a workmanship violation. You interpretation of the events prove to have no real cause for concern. You also have falsely claimed damages to the home in excess of $40,000. Insurance denied your exaggerated claim of such an amount and after their investigation it was revealed damage did not exceed $16,000. Duke’s Plumbing Heating & Air is required by law to have insurance for such situations and the insurance promptly paid for the damages and repairs to be made. Your further accusations that we use “defective and used parts” is another false accusation on which there are no facts to support your claim. You have proven by your review that you have grossly exaggerated the truth of the situation in an attempt to defame and spread malicious lies regarding our business. Your horrible personal insults to our hard working employees is shocking and completely uncalled for. At Duke’s Plumbing Heating and Air we take customer satisfaction to be our number one priority. Our overwhelmingly positive client reviews on Google and Angie’s List as well as our lasting business relationships and personal friendships with our clients are a testament to our mission."

"Thank you again for your trust in our company and I appreciate your continued business with us and look forward to any future needs you may have in your home. Sincerely Duke"

"Mrs. [Member Name Removed] thank you for your review and the opportunity to earn your trust and business. I am very glad you are happy with the service we provided for you and also the fact we were able to install your new furnace in a fast and efficient manor. I know you will enjoy many years of comfort and reliabilty with your new Rheem 95% high efficient furnace, If you may need any additional help with any other plumbing & heating projects please lets us know and we will do our very best to assist you. Sincerely Duke"

"Dear Mr. & Mrs. [Member Name Removed] I am sorry to have read your review regarding your experience with our company I understand there was some issue with your water heater not being up to code and a cold water valve that could not be turn off and in need of replacement we offered to repair the defective valve at additional cost and to bring it up to code or to invest in a new high efficient Tank less water heater but you refused such service, I also read on your invoice that we performed a complete plumbing inspection through out the house and it all that plumbing checked out fine. I wish you would have called our office sooner and I would have made every effort to assist in this matter I just read this review that was posted date of March 3 2016 and the service we performed was on August 11 2015. I would like to speak to you and see if I may be able to assist in resolving your water heater issues. Sincerely Duke Gutierrez"

"Thank you so much for your business and for the A rating we really appreciate it and if you need any other service from us please don't hesitate to give us a call. Sincerely Duke Gutierrez"

"Thank you [Member Name Removed]"

"Thank You [Member Name Removed] I appreciate the A rating very much. Sincerely Duke Gutierrez"

"We appreciate you taking the time to complete a review for us and we are very happy that you chose Dukes Plumbing Heating and A/C to take care of your issues. We are here for you and value your business. Should any issues come to you in the future with your plumbing, heating or, A/C we will gladly receive your business. Thank you!"

"Thank you for the kind words. We are very happy to hear that you received the professional, and great customer service you deserve! We value your business and look forward to working with you again. We are here to take care of any plumbing, heating, and air issues you may have in the future. Thank You!"

"We appreciate you for taking your time to write and complete a review. we are glad to have received your business. We are here for you and we look forward to taking care of any plumbing, heating, and air problems you may have in the future. Thank you"

"Dear [Member name removed], We appreciate you taking the time to write a review.We Value your Business, and we look forward to working with you again. On behalf of Dukes Plumbing Heating and Air. Thank you."

"Thank you for taking the time to complete a review. We are happy to see that we were able to take care of your needs. we look forward to taking care of any of your Plumbing heating or A/C needs in the future . We value your business and greatly appreciate it. Thank you"

"We are truly happy to hear those kind words. We value your business and look forward to taking care of any plumbing, heating, and A/C problems you may have in the future. We hope you are enjoying your new Tankless water heater. Thank you very much"

"Thank you for taking the time to complete a review. We are glad that we were able to take care of your needs, Dukes Plumbing, Heating, and A/C is here for you and we look forward to taking care of your needs in the future. Thank you"