Northern Nevada Coin

I could not be more pleased with my experience with northern Nevada coin...especially autumn James who facilitated the project...from the first time I met her to completion ms. James was gracious, professional, detailed, thorough and compassionate given the circumstances I came in with...I will and have already sang my praises and will recommend northern Nevada coin to all who are in need of their services...

The experience I had with the initial transaction was very satisfactory. On the visit to trade my coin, a young woman helped me. I'm not sure she ever understood what I wanted and I believe this was key to the problem - I never got to talk to someone with decision making authority. I was hoping to return the original coin in the case and trade it for a similar, but "raw" or ungraded coin that would display the way I wanted. There were several of this type of coin in the display cases that I mentioned. This woman went to the back to ask the "boss" what was possible. She returned to say they could provide a coin of the same date out of the case. I agreed. I then found out that it would be an even trade because they'd uncased another coin. Basically, the coin store took the sealed, guaranteed coin and replaced it with a raw coin - which was fine except the raw was worth much less. Since I'd been told the added price on the cased coin was only for the plastic and paper explaination, I expected something of a refund. I asked about this and the young woman said that the boss wanted it to be an even trade. Here's what should have happened: 1. I should have been able to talk to someone who understood what I wanted, who had the expertise to show me raw coins in the display cases and suggest whether trades for these were possible whether that was the boss or another clerk 2. If the store didn't accept returns, this should have been stated up front. I would have been ok with this. 3. If the store did accept returns, I needed to have the price difference of the raw coin and my sealed coin if the only one available was one they took from a sealed case as it lost it's value the minute it was unsealed. Instead, Northern Nevada Coin has lost a customer and I won't hesitate to not recommend this store. I figured I got taken and that this is Northern Nevada Coin's standard method of doing business.