Mastercraft Painting & Decorating, Inc

"Sorry, you feel this way [Member Name Removed] It's obvious there was a communication error. I called you asap and tried to get it solved, but you were having none of it. So you came here first, I'll explain here as well. First off we NEVER do bids on Mondays and we NEVER start our estimators until 900 am on any day. Your estimate was set for Tuesday morning at 9.00 am not Monday at 8 am. We called and left a message on 4/23 @400pm requesting a confirmation return call for the scheduled time and had never received that call. You would have received another confirmation call on Monday to make sure we were congruent with the time set on our calendars before we wasted our time traveling 45 minutes as well. We are sorry this happened and we wish you luck going forward. FYI, The average cost of a two-car garage floor with all options accepted would be $2300+- depending on the actual size and condition of the floor and decorative style of floor chosen."

"Hello [name removed] We have checked our records and have found nothing about you at all in our records. Not a phone call, not a customer information sheet, not a bid appointment. We are terribly sorry that you felt you had to do this on Angie's list instead of calling us to check if there might have been a problem. We try our very best to not let things slip through the fingers as customer are the life blood of any business. We apologize that you may have been over looked. If your project is still out there due to these weather conditions feel free to call us and we will get right to you and provide you with an estimate, weather permitting of course. Thanks for your time and have a great day"

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"Good Day [member name removed] Sorry you feel the way you do, and sorry my staff was doing their job above and beyond. Our office manager came into the shop on a Sunday to do a few things and you had left a message about wanting a job done and had to have an estimate on Monday. She called to start the process and you then proceeded to get rude with her about dinnertime. Please explain to me what exactly is dinner time any more, with all the calls we receive each day in our homes I would think it would be good to talk to someone live instead of a recording or better yet get a hung up on, like you did to her… The reason good and real business asks questions are to find out about your job so they can serve you better as customer. When you tell a company that you are going to get 5-6 estimates and that price is the main driving force in your buying decision, do you think they should still come out and give you an estimate? Knowing that they will not be the cheapest company you find, they would be wasting your time and theirs and “in this economy” as you put it, and that would not be that smart now would it. It takes about an hour and a half to do a proper estimate, to inspect and gather all the information needed to do this one part of a job that the company may not get. Would you rather have a company come out scribble something on a piece of paper that you may not understand until it’s too late and you’ve lost all your hard earned dollars on a job that may or may not last but a couple of years. Understanding the difference between “Value and Price” might help you find the right contractor’s at a “Fair Price”. “I have already complained to numerous people about the rude phone call I received from Mastercraft”. Lisa is the kindest most caring person walking this planet and was trying to help you first on a Sunday, her day off, and then the next day. Now this, you type something on a website to try to destroy a person’s feelings or the business they work at. At Mastercraft, we feel you owe her an apology for your rude behavior. You do not stay in business for 25 years by being rude to people. We hope you can have an awesome day and not be so put out by a company doing their jobs as best as possible to serve the community’s around them."

"Well after seeing this review, we did some research. First off, this happened just short of two years ago and you are now just posting a review, wouldn’t you think it’s a little late to complain about anything? In our research, we have found no record of anyone calling our business with the last name from Fernley. We have not worked for you, ever given you a quote/estimate, “graced you with our presence”, your name is not set up in our database, our accounting software, or in our phone logs. We keep records of every call that comes to our office, because customers are the lifeblood of our business, and without customers, there is no business. Now we have people call from Fernley from time to time, and our suggestion to them is to find a local contractor to look at their project and save them some money, as our drive time will add to the cost of the project and may not be beneficial to them for us to travel so far. With over 1500 residential and commercial customers and a 99.8% satisfaction rating, you can see, we have not mastered walking on water but if this is what you call being “rude and not customer oriented” we will take it. We certainly hope that you have accomplished your goals in your new home. We wish you luck with you future endeavors. Have an awesome day."

"Glad you like the floor. It will prove to be very durable for many years. The cabinets were labeled to match the shelves and not in order along the wall. As explained to your agent we would move shelves and cabinets out of the garage and move them back in the garage so new shims and alignment could be taken care of by yourself or others. Side Note: While removing the cabinets, so many of them came apart due to the numerous times of being wet and just bad design. We had to re-nail “reset” most just to move them. Sorry for the extra work you did to re-anchor the cabinets but that was the agreed upon terms. If there is anything we can do to help, please call. Sincerely, Mastercraft Painting"

"WOW, eighteen months later and now you post a comment like this. As you can see by comments other than yours our clients love what we do and our customer service. More testimonials can be read on our website. Our goal is to serve our clients to the best of our ability. If we ever disappoint you, we hope you let us know, we will do everything we can to make things right. Customers are why we are in business and satisfied customers are how we will remain in business. Please understand that I'm not in the business of making enemies and believe me, I could debunk all of what you have posted here based on company notes. I am however concerned that you feel you had a bad experience. If you wish to contact me, feel free to do so. Oh and one last thing, I have to respond to your statement about stopping the job, you should recall, that you called us a little later to complete the kitchen area and our calendar was book to far out for your job to get completed in your time frame. Have a nice day"