Mastercraft Painting & Decorating, Inc
About us
MasterCraft Painting & Decorating, Inc would like to help you by offering our services of the highest quality and standards of any painting contractor in the industry in our area. You won't find another company willing to go the extra mile to make your project look just the way you've dreamt it could look. We are a full service contractor, and are committed to your needs.
Business highlights
35 years of experience
Services we offer
Carson City Painting, Commercial Painting, Deck Finishing, Drywall Repairs, Drywall Texturing, Exterior Painting, Garage Floor Coatings, House Painter, Industrial Painting, Nevada Interior Painting, Powerwashing, Pressure Washing, Reno Painting Company, Reno Painting Contractor, Room Painter, Wallpaper Removal
Accepted Payment Methods
- CreditCard
Reviews
4.731 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Robert C.
Nov 2019
The crew was punctual and they kept me in the loop at all times. Very professional and the finished project looks absolutely amazing!
Roland F.
Oct 2016
The painters were very professional, courteous and helpful. After the painting was completed the did an exceptional job of cleaning up. I would not hesitate to recommend this company to anyone.
Lunnetta N.
Mar 2016
unknown
Scott H.
Apr 2015
Rich showed up and gave me a good estimate and then showed up as soon as he had a time slot. He did an excellent job. The texture and skip trowel finish on the ceiling was far beyond my expectation. Very satisfied with this transaction.
June O.
Apr 2015
Rich came in and retextured walls and fixed crack in ceiling. He did a phenomenal job. Kevin and Mike then did all the painting. Another great job. Would definitely use them again.
Rhonda F.
Feb 2015
unknown
Lillian T.
Oct 2014
It went excellent. They were professional, polite and hard working. I would use them again.
Carole D.
Oct 2014
My garage floor was cleaned and then seal with a dual cure high performance Polyaspartic Coating with the Copper Mountain chips. It turned out beautifully and I couldn't be happier with it. The 3 gentlemen who came to work on it were very friendly and well-mannered and professional. They cleaned up the area nicely and were done in a day and a half.
Drake F.
Sep 2014
unknown
Response from Mastercraft Painting & Decorating, Inc
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Emily E.
Jun 2014
Very professional. Everything was performed to our satisfaction.
James L.
Jun 2014
They did an awesome job. The two guys that were here were very professional. They kept everything neat and clean. They came when they said they were coming. They finished when they said they would finish. Everything went perfectly. The quality was excellent.
Mario P.
Nov 2013
Did a great job. His crew was great and very professional. Had a bit of a rocky start with getting an estimate and a start date but everything turned out well.
Janet R.
Jun 2013
They worked very well and they have reasonable prices. I liked that they insisted that I pay after the work was finished and I was satisfied.
Brice H.
Feb 2013
The coating is industrial grade and looks great. The problem occurred when they removed the cabinets in the garage. They labeled them and the shelves but did not return them to the correct position. My real estate agent, acting on my behalf, worked with Jay at Mastercraft to get them to return the cabinets to their original location. Someone showed up, but simply placed the cabinets in the garage disregarding their original placement. Now I'm forced to relocate them and reanchor them myself. It's more than a one-person job and should have been included in the cost of the job and done correctly
Response from Mastercraft Painting & Decorating, Inc
"Glad you like the floor. It will prove to be very durable for many years. The cabinets were labeled to match the shelves and not in order along the wall. As explained to your agent we would move shelves and cabinets out of the garage and move them back in the garage so new shims and alignment could be taken care of by yourself or others. Side Note: While removing the cabinets, so many of them came apart due to the numerous times of being wet and just bad design. We had to re-nail “reset” most just to move them. Sorry for the extra work you did to re-anchor the cabinets but that was the agreed upon terms. If there is anything we can do to help, please call. Sincerely, Mastercraft Painting"
Norma L.
Sep 2012
called them to get estimate. came when promised, bid was thorough. very professional. the guys showed up on time, introduced themselves and started working. When we came home the first day, was very amazed they had power washed it all and CLEANED UP EVERY BIT (including the leaves on the back porch!) they were very thorough, taping and cleaning. Results look great.
Diane H.
Aug 2012
The job was completed in the time we were quoted. The two painters were polite and friendly and knowledgeable about their work. They took the time to explain different things to us as they went along. We definitely will hire Mastercraft Painting in the future for any painting job we need to have done. We wanted to hire a company that was well-recommended, this one was, and we are pleased with them.
Tim T.
Aug 2012
Mistakes that were made:1. When they didn't know exactly what to do, they guessed instead of trying to contact me. This happened repeatedly.2. They didn't take off baseboards or wallplates as requested (and paid for)3. They didn't tape or remove window coverings (spattered drapes and shades)4. They used the WRONG thickness drywall in the middle of a wall (so the lower half of the wall bulges out)5. They didn't put down floor coverings. Their dirty, wet shoes got our floors and carpets very dirty.6. They painted a ceiling in one room (a dark color) instead of leaving it white (all ceilings in the house were white)7. Their texture jobs required rework twice because they couldn't match or didn't cover the textured areas.8. Sometimes they used wall primer under the paint, sometimes they didn't - the difference was noticeable.9. They demolished more than they were supposed to - and I had to pay for the extra work.10. After making all of these mistakes, they tried to bill me for an additional gallon of paint at $85.11. Their final invoice was a computer generated mess - impossible to decipher. Took their assistant several phone calls and faxes to explain the invoice reasonably accurately.12. After we parted ways, they *LOST MY HOUSE KEY* for two months and finally mailed it to me.
I stopped them before the job was finished and hired another contractor to install the kitchen drywall and texture it. The replacement contractor was excellent quality and half the price.
The guys that showed up to do the work were very nice, but they lacked both management and the ability to deliver quality work.
I stopped them before the job was finished and hired another contractor to install the kitchen drywall and texture it. The replacement contractor was excellent quality and half the price.
The guys that showed up to do the work were very nice, but they lacked both management and the ability to deliver quality work.
Response from Mastercraft Painting & Decorating, Inc
"WOW, eighteen months later and now you post a comment like this. As you can see by comments other than yours our clients love what we do and our customer service. More testimonials can be read on our website. Our goal is to serve our clients to the best of our ability. If we ever disappoint you, we hope you let us know, we will do everything we can to make things right. Customers are why we are in business and satisfied customers are how we will remain in business. Please understand that I'm not in the business of making enemies and believe me, I could debunk all of what you have posted here based on company notes. I am however concerned that you feel you had a bad experience. If you wish to contact me, feel free to do so. Oh and one last thing, I have to respond to your statement about stopping the job, you should recall, that you called us a little later to complete the kitchen area and our calendar was book to far out for your job to get completed in your time frame. Have a nice day"
Mike F.
Jul 2012
We had a start, a stop and a job start re-schedule due to weather and pine pollen drop. The owner was most patient and considerate with our scheduling problems. The office woman was kept in the loop and was able to provide information concerning all phases of the job. The crew was very professional, on time, and took the necessary precautions to avoid damages to the foundation plants. All debris was picked up and disposed of daily. And the area around the home was left in as good as condition as it was when they arrived. The job was completed in four days.
Toni S.
Jul 2012
Mastercraft Painting -- what a professional company! We are 100% satisfied with the excellent quality of work. Kyle and Chris were not only the hardest workers we have seen, but were also courteous, on-time every day, and took pride in their workmanship. We would not hesitate to absolutely recommend this outstanding company for all your painting needs. It is just too bad they don't pave driveways, repair roofs, and do landscaping!
Michael G.
Jun 2012
This company is very professional. Jay provided a detailed estimate along with information we ask all bidders. The crew, John and Mike, did an outstanding job attending to every detail. I did a fianl inspection of the prodject expecting to find a few little items. The job was perfect. I could find nothing to complain about. Jays bid was a little higher than the 3 other bids we received but he was the only one to provide us with details of what they would do, in writing.They came through on every detail. Mastercraft is my painting company from now on!
Bryan S.
May 2012
The service was excellent, from the initial quote to the date work was performed. Mastercraft personnel always showed up on the date and time promised. After the first clear coat was applied, the finish was "streaky". I expected a uniform look to the floor so I contacted Mastercraft to express my concerns. They came out a few days later and applied a second coat of clear - - no questions asked. Now the floor looks great! I have parked vehicles on the floor for over a month now, including the kickstand on my Harley. I have also dragged steel storage shelving across the floor. So far the epoxy finish is tough as nails. No scratches or gouges and spills are a breeze to clean up. The floor was a significant investment, but I wanted it done once and done right. Mastercraft delivered.
Bill H.
Sep 2011
They did excellent work.
Margo T.
Jul 2011
On time and pleasant.
Scott M.
Jun 2011
very fast, efficient and on time
Ethel L.
Jun 2011
Went well. Owner came and did estimate. I felt there must have been a misunderstanding about the scope of the work because during the 2 days of work, it was apparent that the downstairs hadn't been included in the estimate and I thought that it had. So that caused a change order and addtional cost, but not exhorbitant, and I don't think more than it would have been initially. Love the result!
Licensing
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FAQ
Mastercraft Painting & Decorating, Inc is currently rated 4.7 overall out of 5.
Mastercraft Painting & Decorating, Inc accepts the following forms of payment: CreditCard
No, Mastercraft Painting & Decorating, Inc does not offer free project estimates.
No, Mastercraft Painting & Decorating, Inc does not offer eco-friendly accreditations.
No, Mastercraft Painting & Decorating, Inc does not offer a senior discount.
No, Mastercraft Painting & Decorating, Inc does not offer emergency services.
No, Mastercraft Painting & Decorating, Inc does not offer warranties.