DeBug Computer

unknown

I am going to be using them again. They come to my home. We are going to be upgrading our equipment and he is putting together a proposal.

unknown

A+, A+, A+. DeBug is brilliant! When I booted up my new (year old) computer, I was "greeted" with the message that my hard drive was in imminent danger of failing. Because my computer was still under warranty, I called the manufacturer's tech support and was told that although they would send me a new hard drive, they would not assist me in trying to copy my old data and installed software programs on my failing hard drive over to my new hard drive and I would have to reload all data and software programs from scratch. BUT, DeBug saved me hours of work and frustration by "cloning" my old, failing hard drive to a new hard drive. Now I have my repaired computer with all of my data and programs. DeBug Computer is a miracle worker!

Diagnosed my Windows desktop PC and confirmed the machine was not fixable.

The experience was terrific! I dropped the laptop off on a Friday at lunch and checked back on Tuesday. I was told the part had arrived and I should reasonably expect my laptop would be ready by COB the next day (Wednesday) at the latest. The laptop was ready and picked up on Wednesday.

I do not own a TV mainly because I don't watch it often enough to justify paying for cable expenses I won't take full advantage of. I'm happy enough to read about the game 15 minutes after it ends at ESPN.com for example. YouTube, TVLand.com, etc. do well enough satisfying my TV viewing desires otherwise, and hey - the price is right.

My laptop functions as my home entertainment center. My hard drive was 80% synchronized and backed up, but I'm sure it has been almost a year since I backed up my .pst email file.

My point is, I considered so many worst-case scenarios when my laptop went down and never came close to realizing any of them. DeBug Computer's staff did so much to put my mind at ease and I could not have had a better experience in resolving the issue than what they provided!

I felt that the office were non- responsive to my requests.
The field worker was professional and very knowledgeable.  He was not expecting the installation to take very long but because the office employee did not do their job, he was at my home for 2.25 hours. 
The owner's son was very unprofessional to 1st follow up on their service and then not to have the courtesey to answer my concerns.
I am happy with my new computer and the Quicken program is working perfectly with the 2 accounts.

I was told there would be a minimum $85 charge for the repair, which I agreed to. Within an hour of dropping off the computer, I received a call letting me know what they had done and telling me the charge would only be $35. The computer now works perfectly, although with a bit less memory than it had before, but I haven't noticed any performance problems. I was delighted to be charged less than the minimum I agreed to, and to have gotten my system back so promptly. The receptionist and technician were both professional and helpful.