CAVALLERO HEATING AIR CONDITIONING, INC

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very professional, worked quickly, did not try to sell anything other than the part replaced, which was part of the service call charge.

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Mike Smallwood responded an hour earlier than the 1 pm to 5pm window promised.  He called prior to arriving to make sure it was okay to be early.  He was friendly, did not mind our watching him work (we are curious about how things work) and cleaned and checked every component of our heater.  He inspired confidence that our 15 year old heater was in good shape and would be serviceable for years to come. 

quickly and efficiently.

Katy answered when I called and told her that my A/C had stopped working. She asked where I lived and said she would call me back in 10 min. It wasn't even that long! She would send out a tech within the hour. Chris (tech) arrived within that exact time frame, diagnosed the problem in ten minutes but, had to drive to town to pick up a motor. Came back, installed same and gave us tips on better system maintenance. The whole repair ( including travel time ) 2.5 hrs. Chris was: courteous, friendly and totally efficient.  I highly recommend this company for their service, pricing and customer care.

He did a very thorough job and went above and beyond to make sure we were happy with our service.  They were fast and courteous and were very reasonably priced.  I would recommend them to anybody.

Their service is great and their staff is good. It's been a few years since I've used them, but there are other people in my neighborhood that also use them. There was a minimum hourly fee and the guy was able to fix our problem in a really short amount of time, so he stayed and did other stuff. The most extraordinary thing was a few years ago one of our neighbors who's a widow had a problem and the first part that they tried replacing helped for like a week or two. It turned out that was not what she really needed, so they came back out and replaced it with a different part which cost twice as much as the first one. They only charged her for the first part at the lower price and to me that's phenomenal. You would think that they would've at least charged her for the high priced one and given her credit for the inexpensive one that didn't work, so that was just really impressive.

Cavallero's techs are knowledgeable and experienced. They fixed the propane furnace that another company was unable to fix. And they came out when the roads were bad in the mountain community where I live.

Two of the times they did not charge me because no work needed to be done. They are very nice people.

He was very helpful in explaining everything from keeping the furnace running to programming the new thermostat.   I will definitely call them again for help in the future.

As reported..............