Big Hog Plumbing Inc

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I asked Big Hog Plumbing (BHP) to replace an aging water heater in a rental apartment, and to also install a drain pan with an outflow to the outside of the apartment. BHP was at the job site for a little less than 2.5 hours, half of which was wasted by BHP installation of the outflow pipe, which should have taken less than 10  minutes if done smartly. I got a non-itemized bill a week later for $956. My estimate based on his previous work and labor charges was around $780. When I asked for details of the charge, after a long wait, BHP sent me an itemized list which included 3 hours of labor (BHP worked less than 2.5 hrs), charges for 3 cleaning rags, a broken drill bit  (I have no idea what condition it was in to begin with), a 1/4 lbs of solder for soldering two copper pipes, flux, pipe dope, Teflon,... all the items that are included when you pay a plumber $85/hour. In addition, BHP added a 25%  markup (over the list price) for all the trade items and hardware used. For me, it has been a trying and unpleasant experience working with BHP.
I will never do business with BHP again.

It went very well overall.  He was always on time and the work was done when promised.