Window Depot

Mark of Window Depot in Taos NM was quick to respond to our inquiry. The installers were good and thorough. The new windows were good. Unfortunately, the color was not what was ordered (and on the invoice). We actually liked the color, and we asked Mark to contact us thinking he would apologize for the mistake. We were clear that we liked the blinds (even though not what we ordered) and were not asking for them to be replaced. Mark never responded to calls and texts. Very disappointing.

unknown

Their finished product is a great job.  Getting from start to finish and
communicating with you it's as if they don't want the work.  Many phone
calls, no return calls or if they do they call and it rings twice, but
no voicemail (happened twice, said they left) and no further attempts
unless you call them and leave a message.  I've used them last year to
repair about 12 screened windows of a house I was refurbishing and the
turnaround time once I delivered the screens was 1-2 days with great
work.  It took me nearly three weeks to set up the appointment to
deliver them as I often would get the word "I have to talk to someone,
I'll get back to you, they no longer work here (common in taos) - what were they doing for you?
Currently I'm trying to get them to call me back to ask if they would get me a price quote on a new external door and new screens for other windows in a higher guage metal mesh.  It's been two weeks now and not one attempted phone calls.  I've called to hopefully catch them at work, but it's v-mail or a fax screech. 
If I could use someone else I would.  I may end up having friends set up and travel to Santa Fe for the work on my dime as this is ridiculous.  If that's the case, I'll switch my overall to "F"   This is a major reason why I left Taos and am trying to sell my 2nd home there

Order process was extremely easy. We purchased and processed everything from Our permanent residence in Texas. Made one trip to their actual store location, all other details were handled by email and phone. Andrew was our point of contact and was extremely knowledgeable and paid great attention to our wants and needs. Installers Leonard and Jerome were courteous, friendly and extremely clean according to our property manager. Have done several renovations to our home in Taos since we purchased in late 2012 and Window Depot was by far the most pleasant and professional. We had experienced the "Taos screwing" from several other handymen and contractors and were a bit skiddish but the amount of detail and communication prior to placing the order was excellent. We did have one issue in that one window came un finished when the entire order was to be pre finished but it was taken care of for us without any reservation. We had 18 windows and 1 door in all installed on a log sided cabin, the entire process from start to finish took 4weeks including order time, not bad considering we had been quoted 6-8 weeks because of custom size by other dealers. Their payment policy is flexible with a 75% deposit with a 25% retainer payable upon final inspection, helpful when considering we were going to give Lowes 100% and only our hopes to be satisfied. They were approximately 8-10% higher than Lowes overall but considering the upgrades in product and service we felt was well worth it. In the event we have any future issues we know we have one person to contact and not a rotation of possible employees with a big box. Great product, comparable price with excellent, friendly and extremely knowledgeable customer service. We are pleased!

NEGATIVE - see above