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TLC Plumbing, Heating, Cooling
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
Whether you’ve heard about our fantastic service from a friend or noticed our trucks around Santa Fe, we’re happy you’re here to explore what TLC Plumbing can do for you. A company built on core values of honesty, hard work, respect, compassion, and consistency, TLC Plumbing is dedicated to consistent excellence when it comes to servicing your home or business needs. Locally owned & operated. Additional DBAs - TLC Plumbing & Heating Cooling, TLC Plumbing & Utility.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Plumbing. Heating. Cooling. Air Conditioning. Sewer & Drain Replacement. Hydro Jetting. Video Camera Inspection. Sewer Taps. Street Cuts. Gas Line Work. Garbage Disposals. Kitchen & Bath Remodel. Fixture Repair & Replacement. Leak Location & Repair. Boiler Systems. Safety Inspections. Water Treatment. Water Softeners. Reverse Osmosis. Water Filtration. Electrical repairs and installation.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.351 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 4% | ||
| 14% | ||
| 4% | ||
| 6% |
Showing 1-25 of 51 reviews
Jonathan B.
Sep 2022
The technician arrived on time and was pleasant and professional. we discussed various options for cleaning the drain and I chose power jetting based on the technician's recommendation for our situation. Unfortunately, they only have one machine so it could not be done until the following Monday at the earliest (three day wait). Since I needed to be able to use the sink, I opted for power drain snake procedure. We also explored replacement of the garbage disposal but they only carried an inferior brand so I opted to simply have our old one removed and the needed drain piping installed. This took longer than expected due to the technician failing to pick up all of the parts needed to complete the task and having to return to their parts supplier. The work was eventually completed satisfactorily. The tech cleaned up nicely and the piping continues to work well three weeks later. I would possibly use TLC again, but would seriously consider others based on this experience.
Victor G.
Feb 2021
The plumber claimed that a 50 gallon boiler may not "pass city inspection". What inspection??? So we settled on 80 gallons, unnecessarily large for us. Then he claimed he was installing a "top of the line"model, and charged us $3900. Turns out that such a heater costs $1200 at Home Depot. Add 3 hours of work and it should be no more that $2000. Then I specifically asked to set the thermostat to 120 degrees, and at the end, asked him again if he had done so. He claimed he had! However, it turned out that the water was set to 140 degrees, and I fixed it myself. Then he tried to sell us softening systems and sediment filters. Having emptied the old heater, there were obviously no sediments at our location. Totally dishonest!
James W.
Jul 2020
Repairs done incorrectly. TCL believes they should send technician to fix this at their convenience, not mine. They caused the circulating hot water to not work. Broke the system. When I called the next day (Friday) to report the problem I was told the fastest they’d fix their problem was Monday. Told me the guy would come here BEFORE he started his other scheduled work. Didn’t show. When I called to find out what was happening I was told that he would come over at his convenience and I would have to wait all day. Also denied they told me he’d be here first thing This still has not been resolved. But they have hundreds of my money. DO NOT USE THESE SCAMMERS
Lucia L.
May 2020
It was nice to have the suggestions and options. He was kind. I would highly recommend.
Clint M.
Mar 2020
Excellent.
Response from TLC Plumbing, Heating, Cooling
"Thank you so much [Member Name Removed], we were are very thankful to have you as a customer. If there is anything else that you might need please don't hesitate to give TLC a call."
Cathleen F.
Sep 2019
Fine. I was able to obtain a Preventive Maintenance Contract that will include servicing the A/C units in the Spring. I thought the price was high compared to my last home, but it is of course a different market. The technicians were professional and punctual and answered all my questions. That's most important
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you for taking the time in giving us a review. We appreciate all of your feedback. We are happy to hear about your experience with our PMA service. If there is anything else you need please let us know. Thank you"
Beverly G.
Jun 2019
I can't say enough good things about TLC. I got a couple of price quotes, one of which took a week to obtain after the representative visited my home. The TLC person came to my home the day I called, gave me a quote that afternoon which was comparable with the other quotes and a four unit system was installed four days later-in late June. The technicians were all pleasant, taking great care to clean up after their work, courteous and professional. They took great pains to be sure that the system was did not adversely impact the aesthetics of my home. I would use them for any future jobs.
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you so much for taking the time to give us a review. We are happy to hear how pleased you are with our service. If there is anything else we can do for you please let us know. Thank you again"
Ethel H.
Feb 2019
They were quick, responsive and fair. The job was done in about an hour.
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you for taking the time to give us a review. We are happy to hear about your positive experience with our service. If there is anything else we can do for you please let us know. Best Regards, Jackie"
Howard G.
Oct 2018
Very well done
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you for taking the time and giving us a review. We appreciate your feedback and are happy to hear that our services went well. If there is anything else we can do for please let us know. Thanks again, Jackie"
David S.
Oct 2018
The installers arrived on time and completed the work in a few hours. We are loving the ease of operation of the new cooler and the cooling effect of the new system.
Response from TLC Plumbing, Heating, Cooling
"Hello [Member Name Removed], Thank you for taking the time to let us know about your experience. We are pleased to hear how happy you are with your new unit and so excited to see that you are now apart of our PMA program. We look forward to working with you again soon! Thank you,"
Dr A.
Jul 2018
He said that the condenser needed to be taken out and turned around. He estimated it to cost $400.00 to do the job.
Response from TLC Plumbing, Heating, Cooling
"Hello, Thanks for taking the time and giving us a review. We are saddened to hear that you were not satisfied with our services. If there is anything we can do or if you'd like to discuss anything please contact our office at (505) 471-0119. We hope to hear from you"
I O.
Apr 2018
They were really good about getting out and getting the issued resolved. Their pricing is a little expensive but you get good service.
Response from TLC Plumbing, Heating, Cooling
"Thank you for sharing with us about your experience. We appreciate your feedback. Please let us know if you need anything else. We look forward to serving you. Best wishes, Jackie"
Gary M.
Feb 2018
I ordered an HVAC inspection on a house I was buying in Rio Ranch, I was in Florida.. I got a vague 3 sentence description on the $310 receipt. After 2 days, I asked where my report was and they said on your receipt. I had sent them a list of information I wanted, moke, model, age, etc and they didn't include any of it. They did not even ell me the brand of the units! When I pushed them they got testy. After a week of daily email and phone call I finally got an estimate for replacing the Air Conditioner. TLC defines incompetence and arrogance. You will be very sorry if you hire these guys. UPDATE 02/27/2018: TLC has apologized for the mix-up about the HVAC inspection report and has refunded their inspection fee in full.
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you for taking the time in giving us your feedback. We do regret to hear about your experience with our services. We do have a "100% Make It Right Guarantee", so if there is anything we can do please let us know as we would like to discuss any concerns you may have. We hope to hear from you. Best wishes, Jackie"
Ken Z.
Jan 2018
The service person was on time and profesional. He changed out the leaking faucet for a new one. It took less than 15 minutes of his time. I was surprised that the company applied a fixed, pre-determined rate for the job. It cost $196.00 dollars despite the limited cost of the replacement part and the short time that the repair took. The job was done well, but there is a discrepency between what was done and the cost.
Response from TLC Plumbing, Heating, Cooling
"Hello [Member Name Removed], We are an upfront pricing company. We have preset pricing for repairs that out technicians quote when on site. We do apologize if there was any confusion on how we charge. We do have a 100% Make it Right Guarantee on our work. If you have any questions on what was performed during the service or if you have any questions please let us know. We hope you consider using us again in the future. Thank you"
Peggy A.
Nov 2017
Was way to expensive and would not use this vendor again, even though the problems were solved. Marcos, our plumber, was excellent.
Response from TLC Plumbing, Heating, Cooling
"Hello [Member Name Removed], We are sad to hear that you were not happy with the cost of the repairs. We hope that you may give us another chance in the future. If you have any questions or concerns please contact us. Thank you, Jackie"
Glen L.
Oct 2017
We had an appointment (made weeks ago) for 1pm to flush out the radiant heating system. The tech called while we were out in the morning asking if he could come early. We said we would be home by 1 in time for our scheduled appointment; he showed up at 1:35. The work was done okay, but he wrongly overcharged us 90 minutes for 50 minutes of work.
Response from TLC Plumbing, Heating, Cooling
"Thank you for your feedback. It is always our goal to provide excellent customer service. We regret that we did not provide you with this on our visit. We would be happy to discuss any concerns that you may have. Please feel free to contact us at (505) 471-0119. Thank you"
Andrea T.
Oct 2017
I called and left a message over a holiday weekend. I was called immediately after the holiday. They had someone out to my house before another business even called to make an appointment. The service was great, professional and I have not had any more trouble. I was very impressed.
Response from TLC Plumbing, Heating, Cooling
"Thank you for taking the time to give us your review. We are happy to hear you had a positive experience with our services. We hope to hear from you for any futures services you may need. Thank you, Jackie"
Dawn W.
Sep 2017
Performed work after hours. Work done in efficient manner.
Response from TLC Plumbing, Heating, Cooling
"Hello, We are happy to hear about the service we provided for you. Thank you for taking the time and giving us your review. If you need anything else please let u know. Thank you Jackie"
Laura S.
Sep 2017
Great- very professional and courteous. They called to let me know they were on their way and cleaned up after completed job.
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you for taking the time and giving us your review. We appreciate your feedback. It is great to hear you had a positive experience with our technicians and service. If you need anything please let us know. Thank you again, Jackie"
Phyllis L.
Aug 2017
They're very good. They're very prompt. Very easy to schedule with. Very easy to have them be on time. The guys are courteous. I've used them for three years now I think for spring and fall. Turn the AC on and the heater off and reverse in the fall. They clean everything up. They clean up good. No problems, no complaints.
Response from TLC Plumbing, Heating, Cooling
"Thank you for the review. We appreciate your business."
Angela A.
Aug 2017
I was able to make an appointment quickly, and the office staff and plumber were both extremely professional and great to work with. The plumber came prepared and did the work in approximately an hour (removing tree roots that had grown into the drain line). I was charged a very reasonable price for the hour of work. We'll definitely stick with TLC for our future plumbing and heating needs.
Nancy R.
Aug 2017
I just think he's excellent. It took one day.
Response from TLC Plumbing, Heating, Cooling
"Thank you for taking the time and giving us your review. We appreciate the feedback. We hope you consider us for any futures services you may need. Thank you again, Jackie"
Karla H.
Jul 2017
They did a great job 3 times. They showed up on time, they are professional in every way and pleasant. For the boiler emergency, the plumber came up with a creative solution to stop the leak when the exact replacement part was not available at any plumbing supply places in Santa Fe. (The boiler was pouring water, it was cold weather, I was freaking out.) For the first toilet, we chose a model that could not be easily installed, so TLC returned it and got one that did not require drilling into the floor. A few months later they picked up the second toilet for us, arranged for us to pay for it through the supply company, and delivered. TLC is our go-to plumber for sure. One more little thing......A month ago when I was getting our car fixed, I was walking along the road near Java Joe's. I noticed a struggling drifter type with a shopping cart full of stuff, pushing it over the bumpy dirt along the road. He hit a big bump and the cart tipped and dumped his huge pile of stuff all over the dirt. A TLC truck was stopped nearby, also getting coffee. A man from TLC left his coffee and went to the other man and helped him get all his things back into his shopping cart. That's the kind of company I like to hire.
Response from TLC Plumbing, Heating, Cooling
"Hello, Thank you for your kind words. One of our company's core values is compassion. We try to execute that in our jobs/services and as well as in our day to day life. Your testimony is a great example of this. Thank you for bringing this to our attention. It is great to hear about our techs in action. We are also happy to hear how great your experience has been with our services. If you need anything at all please let us know. Thank you again, Jackie"
Hugh H.
Jun 2017
They did an extraordinary job on the new shower, and a quick good enough job on the faucets. None of the basin stoppers they installed worked, though, and it was really tough to get a response and a correction on these basin stoppers. We finally had to pay someone else to do the work they should have done. One of their guys got a call, said he had to go but would be back, and failed to either come back or phone us. My impression is that they may be overbooked, and some seem to have customers who insist on a particular plumber.
Response from TLC Plumbing, Heating, Cooling
"We are glad to hear the bathroom remodel went well and are saddened to hear the faucet install did [Member Information Removed] go as well. We strive to make every service a positive one and if there is anything we can do for you please let me know. If we need to go back out and a****/adjust the faucets please let me know and we will get a technician out to you. Thank you for your review we appreciate your feedback. Sincerely, Jackie"
JOHN H.
Jun 2017
I definitely was not impressed with their willingness to do anything on refrigeration and their bid was very high. I've had other things through them and they're good, we use them regularly. It was a couple of thousands. It was a bid I took and they didn't want to flex on it. I did not get a response from them. It was $2000 above the price that I took.
Response from TLC Plumbing, Heating, Cooling
"Hi [Member Name Removed], Thank you for your feedback. It is always our goal to provide excellent customer service. We regret that we did not provide you with this on our visit. We would be happy to discuss any concerns that you may have. Please feel free to contact us at 505-944-9513. Thank You, Jackie"
Licensing
State Contractor License Requirements
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FAQ
TLC Plumbing, Heating, Cooling is currently rated 4.3 overall out of 5.
TLC Plumbing, Heating, Cooling accepts the following forms of payment: CreditCard
No, TLC Plumbing, Heating, Cooling does not offer free project estimates.
No, TLC Plumbing, Heating, Cooling does not offer eco-friendly accreditations.
No, TLC Plumbing, Heating, Cooling does not offer a senior discount.
Yes, TLC Plumbing, Heating, Cooling offers emergency services.
No, TLC Plumbing, Heating, Cooling does not offer warranties.