ServiceMaster Restore of Santa Fe

Two employees, a supervisor and his helper showed up 50 minutes late to begin 'containment' of interior leak areas with no masks. I am 85 and immune compromised and was masked. The supervisor went to his truck and retrieved his mask but the other worker had forgotten his mask. The supervisor still wanted them both to come inside, saying he could not do his job alone so I gave the worker a new mask of mine. The employee in charge then started yelling and I asked him to please speak softer as someone was one on the phone in an adjacent room. He refused saying he could not speak softer. "OK, lets go in another room" and they followed me into the office and we closed the door. The supervisor, still shouting, refused to let me speak and ordered his helper to block off my studio from my office. This was against my previous agreement with ServiceMaster where I had asserted, as a pro musician, I needed some way to access my studio during repairs. He paid no notice and put papers on my desk for me to sign. I said I had to be listened to as I was in charge as to what is done to my house. I asked if he could live with that. He replied NO. I said if that were the case he would have to leave. At no time did I speak impolitely to him. He angrily picked up the unsigned papers and left. I have called ServiceMaster 4x to report this and was told the manager would get back to me. I am still waiting, suspicious of any company hiring people like this and not responding to their customers. Beware.

Exellent work ethic and professionalism.

They are easy to deal with, very professional and the quality of the work they have done for me has been exemplary.

They did a very good and detailed job checking for mold and water damage.

These people are fantastic to work with. They keep us informed, offer advice on how to proceed and go out of their way for our project to turn out as well as possible. We are so impressed with the helpful friendly service and quality of work. We are remodeling the damaged room so we have a Plummer and stone Mason involved in the project. The service master supervisor and stone Mason even met together to better coordinate our efforts.