NORTHWAY ROOFING

Northway was responsive and fairly quick to come out to give me an estimate. They quoted me $580.00 to patch a small area of the roof. I was home two days later when two workers arrived to do the work. They were at my home for a total of less than ten minutes. When it rained about 2 weeks later the roof leaked in the same place it had been leaking before the repair.

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Northway Roofing earns an “A” from us.  Terry Northway, his foreman Oscar and their crew were punctual, respectful, careful and thorough in doing the job, and Terry was very open to answering questions and discussing various aspects of the work.  All around good guys.
The flat roof on our adobe-style home required re-roofing (about 1900 ft2 with garage).  I researched the various elastomeric rubber products and consulted AngiesList for roofers in Santa Fe.  Northway Roofing consistently gets good reviews so I contacted them and learned that their favored product for re-roofing foam roofs is GacoRoof (silicone).  Gaco generally is reviewed well for flat roof applications over foam and appears to be at or near the head of its class for this sort of application.  Expensive stuff, but given the issues we and others have had with trying to keep flat roofs from leaking, we didn’t want to scrimp.  So, Northway was not the least expensive among the estimates I obtained.  But given the quality of Northway’s reviews on AngiesList, we decided to go with them.  I am glad we did.  
We had some unexpected blistering in places with the first Gaco coating, and when I contacted Terry about it he was responsive and attentive to the situation.  He arranged for a Gaco rep to examine the roof and help troubleshoot.  It was determined that the best solution would be to apply another coat of product, which Terry offered to do at his expense.  He stood behind his “satisfaction guaranteed” policy, which says a lot.  The initial coat went on July 1, 2014.  Santa Fe had an especially moist July and August, and as the roof needs to be bone-dry before this Gaco product can be applied, it took a while for things to dry out sufficiently to do the next coat.  Terry hung in there, keep in contact, and as soon as things did finally dry out  — two months later — he got to our house right away.

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Because I don't expect to be in my present house for more than a couple of years, I chose Northway's option of $1885 for the routine upgrade. The repair was done in a month instead of the estimated two weeks. Four men arrived and spent about 3 hours on the roof. I had been told that there would be a "prep" before the repair but I was surprised when I phoned to ask when they would come again and was told that it had already been completed.

I have no idea as to whether I got good value for the price as I don't have experience in this field. One cannot really judge if Northway's assessment of the roof was "very good" just to get a smaller, but more or less guaranteed of getting the job, or that the other roofer was overly pessimistic. Similarly, I can't provide a reliable assessment of the quality of the repair but I do know that Terry was very personable. $1885 for 12 worker-hours seems excessive even considering all the overhead that Northway has with regard to operating a business of this type.

I thought I needed re-roofing, but Terry said no. He patched and sealed and a reasonable price, with a two year guarantee. When it leaked in a big rainstorm a few months later, he came immediately for no charge.

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It has only precipitated a bit since then, so I think the repair was successful but won't know until we get more snow.

Punctual, answers phone personally. Used a relatively new product (seems to be an excellent choice) and keeps in touch to check up. Had another contractor install a stove and seal the new chimney. Terry Northway plans to come out at end of season, reseal with his product, and preserve his guarantee.

Terry Northway provided three separate jobs and estimates.  Was willing to discuss each job in detail and answer questions.  Job was done efficiently and clean up was good.  No negative comments.

They are excellent. They were very professional and efficient. We had no troubles at all. I would highly recommend them.

They did a great job.  I give them an "A".

I was out of town when the repair was performed.  My agent in Santa Fe told me all went smoothly.

They were good, but they were very expensive.  I recommended them to my neighbor.  She called him up and got an estimate and then got somebody else to come and do it for a third of the price.  They actually lost my information, and I got over it for a month and my roof was leaking.  I had to call them again, and they felt really bad and came right out.

The one guy who came out declined to do a full roofing job but just did a maintenance job. He felt it was the right thing to do. He did not try to push a full roofing job when he came out here. Way back 10 years ago I was in another house here he came out and declined to do a maintenance job and told me it required a whole new roof. He is willing to do both. I like this guy, he does a good job. As far as the quality of the roof goes I have no idea I assume it is a good roof. He is clean and seems to be a quality guy. The guy who came out was flexible, had knowledge about construction in general and he was very helpful in that way. I don’t dislike anything about them and they are quality people.

Went well...They came on time, honored the estimate, cleaned up after themselves, and did a good job.