Hubbell Electro Mechanical
About us
Hubbell-Electro Mechanical offers complete heating & air conditioning services, plumbing repair, radiant floor heating remediation, and electrician services in Santa Fe, New Mexico. Our certified technicians will get the job done right providing you with professional, friendly service. We’re the residential heating and cooling specialists you can count on. Call (505) 471-4221 or Contact Us for a Free Estimate. Locally owned, Hubbell-Electro Mechanical is licensed from the State of New Mexico's Regulation and Licensing Division and fully insured for all work. Additional contact name - Evelyn Romero. Additional DBAs - Hubbell Electro-Mechanical, Sunna Corp.
Business highlights
Services we offer
All types of heating, Mitsubishi Electric and Daikin heat pumps remediation, air conditioning, brick flooring & painting., drywall, electrical, framing, general construction, plaster, plumbing, stucco, tile
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 11% | ||
| 3% | ||
| 3% | ||
| 3% |
Their products have been fantastic
I called to schedule the service. The young woman who answered the phone said the tech would call me back. After two days of no return call, I called again. The same young woman said she was sure someone would soon call me back. After two more business days, I called and asked that young woman if I could speak to another woman, whose name was in an e mail Hubbell Electro had sent me. That woman - forget her name - said the tech would call me back, that day. No one called back that day. I called again the next business day, asked for that woman again, and she said, "Oh Louis is here. You can talk to him." So that was at least six business days to get to talk with Louis, finally, and only because I kept calling. No one ever called back.
Louis gave me an appointment for September 29 and I explained the tune-up coupon I had, which he seemed to recognize.
I waited for him from 10 to 12 on Sept 29. No show, no call, no nothing. I called Hubbell Electro Mechanical and the original young woman answered the phone. I was not impolite to her, nor did I raise my voice, but I am sure it was very clear I was quite angry at waiting around for nothing, after all the trouble to get the appointment.
Within three minutes of my call with that young woman, Louis called me back. He explained he had an operation and was not working and would not be for three more weeks. First he said he was surprised the office hadn't called to cancel my appointment. When I asked if it was the phone answering young woman who should have called to cancel my appointment, he immediately back tracked and said oh, it was entirely his own fault, he took all the responsibility.
He gave me an appointment for October 17. He called beforehand, several times, to check in on the time, and he arrived promptly on Oct 17. He did a "safety check" on the gas boiler. I thought my coupon was for a tune up, but I was too exhausted by the whole business to try to change anything at that point. I said I wondered if I should get a new gas boiler, since mine is 30 years old. Louis gave me a proposal for a new boiler, and asked about me financing it. I said what financing did they offer. I don't finance anything, I even paid cash for my house, but I wanted to see what he would say. He did some figuring and said it would be $78 a month. I said how many months? He said "I don't know." He said the interest rate was ten percent. (Okay, nine point nine.) I thought he was crazy - a 10 percent interest rate nowadays? For an indeterminate number of months? Sounds like SCAM to me.
A friend from Virginia called and said he had just fired a young man who spent all his work time trying to devise video games, when his job was insurance salesman. The fired guy was "shocked" to be fired, claiming he was doing his job. That's how that young woman who answers the phone at Hubbell seems to me - she has her "mind" completely on something else. You bother her by calling the business to ask for an appointment. You have to be angry, as I was when Louis didn't show for the Sept 29 appointment, to get her attention. Who wants to deal with people like that?
I don't want any money back and I don't want any contact with Hubbell. I wouldn't have written a review, but the Angie'sList software kept asking me for one.
Several times it was mentioned to me that Hubbell is in the process of opening an Albuquerque office, in addition to their Santa Fe office. Maybe things are confused because they're trying to get the new office open. Maybe it is a good company, as most of their reviews say.
I can give the highest marks to the whole team for their expertise, skill, care, attention to detail, and courtesy and congeniality to my wife and me while they were working. The installed system works perfectly with no problems. My two B grades are for price, which is probably the highest price one could pay for an HVAC system for a house the size of ours (2800 sq ft), and for professionalism, the latter because of a significant error that was made in the initial estimate and plan of work. However, the owner and CEO, John Onstad, made amends for the error by reducing by half the cost of remedying it.
For anyone who wants the most advanced HVAC system available today, and is willing to pay the cost, I highly recommend Hubbell.
The entire project went extremely well and was done in the amount of time we were told beforehand it would take. The clean up after the project was finished was flawless, and there were follow up inquiries as to the effectiveness of the construction and clean up. The job also involved the construction of an exterior stucco wall, making the outdoor compressor unit invisible from the street, as required by our Homeowners Design Review Board. This was also done in an outstanding fashion.
"Dear Angie's List members: I've known [member name removed] and done business with him for probably 20 years. He's a general contractor or was one. I don't quite understand this review from him. He was obviously satisfied with our service but not with our price. I'm surprised he didn't call and talk with me or my office manager, Evelyn Romero, about his dissatisfaction. Rather, he choose to give us a "D" regarding the price of the work on Angie's List. I don't think this is exactly fair since he could have called and talked with us. This is the problem with reviews on Angie's List. Sorry [member name removed]. Give us a call. Thanks. John Onstad, President Hubbell Electro-Mechanical 2818 Industrial Road Santa Fe, NM 87507 505-471-4221 800-658-5939"
"Thanks [remove member name], John Onstad, Pres. Hubbell Electro-Mechanical 2818 Industrial Road Santa Fe, NM 87507 505-471-4221 800-658-5939"
Licensing
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