Hubbell Electro Mechanical

We have used them for many things, and they have been good. They are fine. They're a relatively small company. So the only problem, and its not a problem. Its the way they function. They can't get to you in an emergency. They don't have that many people.

They were fantastic.

I like them. They are good. They are very prompt and very informative.

They were excellent. They were fabulous. They found the problem and resolved it where the other company I used couldn’t. It was terrific.

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I've been really reluctant to write anything, as this was such a negative experience for me.  I think I bought the coupon in late August of this year, 2014.
I called to schedule the service.  The young woman who answered the phone said the tech would call me back.  After two days of no return call, I called again.  The same young woman said she was sure someone would soon call me back.  After two more business days, I called and asked that young woman if I could speak to another woman, whose name was in an e mail Hubbell Electro had sent me.  That woman - forget her name - said the tech would call me back, that day.  No one called back that day.  I called again the next business day, asked for that woman again, and she said, "Oh Louis is here.  You can talk to him."  So that was at least six business days to get to talk with Louis, finally, and only because I kept calling.  No one ever called back.
Louis gave me an appointment for September 29 and I explained the tune-up coupon I had, which he seemed to recognize.
I waited for him from 10 to 12 on Sept 29.  No show, no call, no nothing.  I called Hubbell Electro Mechanical and the original young woman answered the phone.  I was not impolite to her, nor did I raise my voice, but I am sure it was very clear I was quite angry at waiting around for nothing, after all the trouble to get the appointment.
Within three minutes of my call with that young woman, Louis called me back.  He explained he had an operation and was not working and would not be for three more weeks.  First he said he was surprised the office hadn't called to cancel my appointment.  When I asked if it was the phone answering young woman who should have called to cancel my appointment, he immediately back tracked and said oh, it was entirely his own fault, he took all the responsibility.  
He gave me an appointment for October 17.  He called beforehand, several times, to check in on the time, and he arrived promptly on Oct 17.  He did a "safety check" on the gas boiler.  I thought my coupon was for a tune up, but I was too exhausted by the whole business to try to change anything at that point.  I said I wondered if I should get a new gas boiler, since mine is 30 years old.  Louis gave me a proposal for a new boiler, and asked about me financing it.  I said what financing did they offer.  I don't finance anything, I even paid cash for my house, but I wanted to see what he would say.  He did some figuring and said it would be $78 a month.  I said how many months?  He said "I don't know."  He said the interest rate was ten percent.  (Okay, nine point nine.)  I thought he was crazy - a 10 percent interest rate nowadays?  For an indeterminate number of months?  Sounds like SCAM to me.
A friend from Virginia called and said he had just fired a young man who spent all his work time trying to devise video games, when his job was insurance salesman.  The fired guy was "shocked" to be fired, claiming he was doing his job.  That's how that young woman who answers the phone at Hubbell seems to me  - she has her "mind" completely on something else.  You bother her by calling the business to ask for an appointment.  You have to be angry, as I was when Louis didn't show for the Sept 29 appointment, to get her attention.  Who wants to deal with people like that?
I don't want any money back and I don't want any contact with Hubbell.  I wouldn't have written a review, but the Angie'sList software kept asking me for one.
Several times it was mentioned to me that Hubbell is in the process of opening an Albuquerque office, in addition to their Santa Fe office.  Maybe things are confused because they're trying to get the new office open.  Maybe it is a good company, as most of their reviews say.

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They did a good job.  I was supposed to get a call the morning of the appointment to confirm the time and never did.  When I contacted them to make sure they were still coming they were very apologetic for not calling to confirm and waived the service call fee as a courtesy which I found very nice of them. The technician was polite, prompt, efficient and knowledgable.  He did have to run out to get some extra hardware as the sconces were very heavy but he did this very quickly.  I would highly recommend them.

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This is the third time I have used Hubbell and each time they have been extremely responsive and professional and they never waste time.  They just take care of the issue.

Plumber arrived on time and all work was completed quickly and without  problems.

This was a major project, in terms of cost and the amount and difficulty of the work performed.  The system is an advanced version of a heat pump HVAC, providing zoned climate control in different areas of the house by means of heated or cooled fluid pumped to individually controlled wall units in the different areas.  It involves excavation, carpentry, plumbing, electrical work, roof work, landscape restoration, construction of an outdoor enclosure for the central units, and patching and painting.  So there was a team of pros working several days to do the job.  
I can give the highest marks to the whole team for their expertise, skill, care, attention to detail, and courtesy and congeniality to my wife and me while they were working.  The installed system works perfectly with no problems.  My two B grades are for price, which is probably the highest price one could pay for an HVAC system for a house the size of ours (2800 sq ft), and for professionalism, the latter because of a significant error that was made in the initial estimate and plan of work.  However, the owner and CEO, John Onstad, made amends for the error by reducing by half the cost of remedying it.  
For anyone who wants the most advanced HVAC system available today, and is willing to pay the cost, I highly recommend Hubbell.

The entire project went extremely well and was done in the amount of time we were told beforehand it would take. The clean up after the project was finished was flawless, and there were follow up inquiries as to the effectiveness of the construction and clean up. The job also involved the construction of an exterior stucco wall, making the outdoor compressor unit invisible from the street, as required by our Homeowners Design Review Board. This was also done in an outstanding fashion. 

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These guys are awesome.  They did a great job for me, and I am very comfortable with them.

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All wiring was done in the attic, out of sight.  All wiring to the outside equipment was contained inside a conduit that was painted to match the house.  The electrician and the installers were on time, professional and very neat.  Everyone involved in this job was highly competent and we would recommend them to anyone.