Coates Tree Service
About us
Locally Owned & Operated: Robert Coates, Certified Arborist # Rm-7255a Additional address - PO Box 4099, Santa Fe, NM, 87502.
Business highlights
46 years of experience
Services we offer
Tree trimming, removal, storm damage
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.736 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
14% | ||
3% | ||
3% | ||
0% |
Showing 1-25 of 36 reviews
Steve P.
Nov 2017
Great! I recommend.
Ekemba S.
Aug 2017
Great. They knocked in out in less than a day where I would of never been able to complete it.
Julie B.
Apr 2017
I'll get to the end first, they were amazingly unprofessional in their dealing with a customer. They come out and quote. Its high so I ask how they get to a number. They can't give me accurate details, in fact the explanation swings around from time to cost to expert opinion and so on. I drill down on needing a methodology. Finally its stated as a time job which is explained as time on the job. Nothing more. No paperwork, nothing. Work done was fine. I was here. When bill came first it wasn't for actual hours. They did adjust immediately. But it was still for more than time worked as workers took two breaks. I was then told the extra time was travel, which was never explained to stated as a charge up front. We went round and round. I offered to split the extra time, more than fair. They sent a contract I was never presented nor signed of course saying their contract says time. My point, I'm not responsible if you don't tell me up front. And they explained to me as a "time worked" so I assume literally. Final email from owner tells me to "stop crying" about this. Really? Its baffles me that businesses can choose to act like this and still get jobs. They were fine at the work, but like so many just assume they can explain nothing and send a bill for you pay without question. I can't imagine what I would have charged had I not been here during the work. Advice is find someone that will treat the customer with respect and therefore you will trust.
Response from Coates Tree Service
"The customer is correct. I was amazingly unprofessional in my FINAL dealing with the customer but up to that point communications were professional. The job was originally quoted as $1600 for labor and $100 for dump. Customer questioned the estimator as to how he arrived at the cost. 20 hours of labor were estimated and our labor rate is $80/man hr. including travel. Thru some phone calls etc. it was finally agreed that we would bill as a "Time Job". When the invoice went out, it was for the original quote ($1700 plus tax) as the estimator did not inform the office that the job was changed to a "time job". The moment I discovered this error, I analyzed the job and provided a legitimate adjusted invoice for the job and apologized to the customer for the error. The adjusted invoice was for 5 crew hours for 3 men plus herbicide to kill the tree roots and a dump charge. The amount of the invoice was $1277.25. Apparently, he never read the email I provided with the adjusted invoice. Some time passed and we received another email indicating that my revised invoice was not acceptable because it included travel time in the charges. All of our jobs have travel included whether specified or not. Until the customers are able to bring their trees to our office, we will continue to bill for the time it takes to get to the job. In the end I became exasparated by this customer'[Member Information Removed] nit picking and my final email (the un-professional part) stated: EMAIL: " [Member Name Removed], if you read the time job contract which explains our policy re travel and you read my explanation of how the time was calculated you will clearly see that we DID NOT charge for lunch and in fact we did not charge for 45 minutes of time. Why don't you just send payment for what you think you should pay and we will be done with this and you can stop crying." The customer eventually sent a check to our office for $960.78 a full $316.47 short. He did not include any $ for either the dump costs or the herbicide that was used and even calculated the tax incorrectly. None of the above amounts include any tax as that would just confuse this even more. So in summary: I got tired of a customer'[Member Information Removed] back and forth on what the bill should be and lost my cool."
Darshan K.
Dec 2016
Full day of work for a crew with bucket, grapple and chipper.
SCOTT B.
Dec 2015
unknown
Virginia F.
Dec 2015
unknown
Ekemba S.
Oct 2015
unknown
Joyce R.
Oct 2015
unknown
Jaime M.
Oct 2015
unknown
Judith B.
Aug 2015
unknown
Joan M.
Aug 2015
unknown
Joan C.
Jul 2015
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Rob H.
Jun 2015
Mr. Coates showed up promptly and on time for an estimate, and it turned out to be just a bit more than quotes from two other tree companies. I ended up choosing Coates Tree Service because I had heard from many people through the years that they are the best in town. And as it turns out, in my book, those people were right!
The morning of the job the crew of three showed up on time in a huge truck with a bucket that could reach over 50 feet high. They went to work right away, as the crew chief explained all sorts of intricacies about the Siberian elm tree, along with offering suggestions about which branches to trim along with the deadwood. They worked straight out for nearly 4 hours taking down some truly awkwardly placed branches (most had to be taken down manually by rope), and were careful to not harm any other plants or property. These guys were pros.
The entire experience was seamless and made for a very entertaining day. I'm really glad I went with this tree service! Highly recommended.
The morning of the job the crew of three showed up on time in a huge truck with a bucket that could reach over 50 feet high. They went to work right away, as the crew chief explained all sorts of intricacies about the Siberian elm tree, along with offering suggestions about which branches to trim along with the deadwood. They worked straight out for nearly 4 hours taking down some truly awkwardly placed branches (most had to be taken down manually by rope), and were careful to not harm any other plants or property. These guys were pros.
The entire experience was seamless and made for a very entertaining day. I'm really glad I went with this tree service! Highly recommended.
Doris G.
Jun 2015
unknown
Maria C.
Feb 2015
They did a great job.
Germaine G.
Dec 2014
unknown
Timothy C.
Dec 2014
unknown
Joseph F.
Oct 2014
unknown
John S.
Oct 2014
Rick, their estimator and arborist, came promptly. There was some miscommunication regarding whether the stump should be removed, so that was not done initially. After another call that was done satisfactorily.
Claire M.
Oct 2014
They sent one man to go over the work that I wanted done and to provide and estimate. He was very prompt, and was helpful in making suggestions for work they would do and other things that I might want to do myself. They called twice with possible dates to do the work that were earlier than they originally proposed. The first was not convenient but I agreed to the second. The workers (3) showed up slightly early. They work efficiently and hard, and left my yard very clean.
Marigene F.
Sep 2014
unknown
KAREN A.
Aug 2014
unknown
Kathryn B.
Jul 2014
They responded quickly to my phone call and came on time when they came to do the estimate. They were polite.
Gayle E.
Jun 2014
unknown
PENINA R.
Jun 2014
Easy
Licensing
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FAQ
Coates Tree Service is currently rated 4.7 overall out of 5.
Coates Tree Service accepts the following forms of payment: CreditCard
Yes, Coates Tree Service offers free project estimates.
No, Coates Tree Service does not offer eco-friendly accreditations.
No, Coates Tree Service does not offer a senior discount.
No, Coates Tree Service does not offer emergency services.
No, Coates Tree Service does not offer warranties.