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POLAR HEATING

About us

Polar Heating & Air Conditioning, Inc. is a full service HVAC contractor in Rio Rancho, NM. We specialize in a number of professional HVAC contractor services, including both service and repair. We are a straightforward HVAC contractor company that always provides quality service?without the large company gimmicks. We at Polar Heating & Air Conditioning, Inc. have over 29 years of experience in the HVAC contractor business.

Services we offer

Heating and A/C

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.614 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
7%
3
0%
2
14%
1
21%
Showing 1-14 of 14 reviews
Patricia H.
Aug 2022
1.0
$312
I have a vivint door camera and picture with correct times and pictures on my phone of the two dials with my original dial. Check better business bureau for this companies rating since obviously didn't vent them to begin with,

Janet J.
Sep 2017
1.0
It went very badly. They installed the heating and cooling units upside down. We were not aware of that, being amateurs. We had very high utility bills for a year. When we had someone come to change the filters a year later, they noticed that the equipment had been installed upside down. We called Polar and they agreed to come and fix it but they wanted to charge us to fix their own terrible mistake that had cost us a lot of extra money and worse utility bills than we should have had. If my husband weren't a lawyer, they would have really really pushed to have us pay. They were really insisting on not fixing it unless we paid extra.

Karen M.
Jun 2015
2.0
$640
Bob George of Polar Heating and Refrigeration set an exact appointment time to arrive at my home then showed up 40 minutes early and acted irritated by phone that someone was not there at that time.  He was misleading in pricing for the replacement part. He did not state clearly that not only was he going to charge so much for so many hours of his time to purchase the part and install it but that he would also place a substantial mark up on the replacement part itself.  He called me a liar when I stated that I found the manufacturer's replacement part online for 46% less than what he charged me for it.  Two other trades people in heating and cooling returned my calls later the same day after the part had been replaced. One told me the replacement part cost was actually almost half the price, that I was over charged for this job and a fair price for this job would have been $150-$200 less. My advice: Do not employ Polar Heating and refrigeration.

Cathy P.
Nov 2014
1.0
$4,500
I think that the service was very poor because, there was a part that was guaranteed for 5 years and two months before it ended it quit working. The guy came out and put in the new one and wanted to be paid. I called the owner and he got mad at me and told me, if I did not pay him, he would sue me and take my house. He kept bugging me and I finally called him and he was nice to me and apologized and said that it was a misunderstanding. I did pay for the labor but, not the part. I think that the pricing was good except, he was going to charge me for the part.

Catherine A.
Aug 2014
5.0
Yes, I recommend this pro
unknown

Michael D.
Jul 2014
5.0
Yes, I recommend this pro
$7,000
Bob George is a pleasant guy to work with.   He converted our existing AC to refrigerated air (using a 16 seer Goodman AC unit.)  This also included installing a new heater with the cooling coils.  In all the job took the better part of the day (6-8 hours) and the job went pretty smooth.   They kept the area clean and Bob communicates real well as the project progresses. 
On a side note, the blower stopped working on a Friday night, July 2014, but Bob came out on a Saturday (after an early Saturday morning call) to replace the blower motor, but unfortunately, the real issue was circuit board which he replaced the following Monday.   It was around 90 days after the install and he still did not  charge us for the parts or the labor.   Awesome customer service!  Thanks Bob. 
I highly recommend Polar Heating.

Mike M.
Oct 2012
2.0
$575
The fee for on-site review is half of other companies, but, they will make up the difference in the final bill. The owner of the company did the work because he was the only one available that day. The work seemed to be straight forward, that is, replace blower motor and capacitor. The problem started when he decided to use a motor that did not quite fit instead of replacing with an original replacment motor. The resut was terrible,. He needed to bend the fan blades and add washers to the motor housing bolts to try and keep everything from rubbing and crunching into each other. I was losing confidence in his knowledge and capability andI finally told him that I wanted the proper motor so that all would fit correctly. If he would have done that intially would have save a lot of time. Once the right motor was used all went togerher quickly. In the final bill he added an additional $50 because he had to go get the right motor. He also added more for his labor eventhough the time added was his responsiblility. What really bothered me was what happened when I questioned the bill. He became an angry bully and I decided to pay him just not to have to deal with him anymore.  I suspect this is thier general approach inorder to keep customers from questioning.
If you decide to use this company, get as much up front detail on the priciing of materials and labor to help prevent padding the fees.



Huber K.
Sep 2012
5.0
Yes, I recommend this pro
$125
They were prompt and fast. They explained what was going on and what they were doing and they did a great job.

Ed G.
Jul 2012
5.0
Yes, I recommend this pro
$140
.  Bob diagnosed the problem with my home's central air conditioning system and he immediately gave me an estimate to replace a defective electrical componant. Since his price was very fair I asked him to replace that defective part.   From start to finish it took him about 15 minutes and the problem was solved. Since it's about 100 degrees today this was really a "life saver" for me.  Bob arrived 15 minutes after I called him. He was very professional and polite and he explained, in detail, just what he had to do to fix the problem. His diagnosis was correct and the a/c system is working perfectly now.  I am very happy with what he did and I would certainly use him again in the future.

Sandra G.
Feb 2012
4.0
Yes, I recommend this pro
I've been very happy with them.

Alec G.
Dec 2011
5.0
Yes, I recommend this pro
$200
Good.

Joseph J.
Oct 2011
5.0
Yes, I recommend this pro
$500
Very timely, polite and honest.  Explained the problem and what needed to be replaced.

Kathryn L.
Aug 2011
5.0
Yes, I recommend this pro
$1,700
They were there promptly at the appointment time that was established.  Bob George was with his crew and explained in detail what was going to happen.  We had used his services a couple of times before to get the old one running and for a repair but it was determined after it broke down for a 3rd time that we no longer wished to do repair work on a dead and dying cooler, we chose to have this very wonderful Swamp Cooler installed.  It performs very well.  I had one problem with it, the float was just a wee bit to high.  I called Bob and they were over in about 30 minutes checking it out and made the adjustments for it and all.  They want to see you happy and stand behind their work.  I found them to be as reasonable as anyone else plus they had great recommendations from other Mobile Home owners in the park as well.

Sandra G.
Nov 2010
5.0
Yes, I recommend this pro
I have been very happy with them.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

POLAR HEATING is currently rated 3.6 overall out of 5.

POLAR HEATING accepts the following forms of payment: CreditCard

Yes, POLAR HEATING offers free project estimates.

No, POLAR HEATING does not offer eco-friendly accreditations.

No, POLAR HEATING does not offer a senior discount.

No, POLAR HEATING does not offer emergency services.

No, POLAR HEATING does not offer warranties.