Pet Paradise Resort

Went absolutely great, again. This is a wonderful place that treats my shy girl well. I always emphasize - GO SLOW. She comes home tired and not traumatized. They also use my food without charging extra. She's very shy of people but last time, I observed her just hanging around with the other dogs ogling the person running the play yard. A guy walked in to get my dog and she came right up to him, he put on her leash, she went with him. It's a long drive from my house but it is worth it. They have a web cam on the play yard.

Bruno had a blast!

I loved this place! They were very easy to work with and they were very helpful when I had questions and concerns. I loved being able to see our puppy on their cameras and see the employees loving on her. When I picked her they all knew her and hugged her bye! We will definitely use them again!

It goes great; I've used them 4 or 5 times. I have to drive a ways to get there, it's kind of pricey, but they love my dog and are really good with her. I like that she gets to play with other dogs and if I had a computer when I am away, I can watch the play yard. When I was bringing her there, one girl came up to her, squatted down to her level and said "hi, do you remember me, I sat with you for a long time last time you were here" and my dog didn't shy away from her at all. Highly unusual, I was impressed. I like that they let you bring your own food and treats and don't charge extra for it.

The staff at Pet paradise are very friendly and professional. My dog truly enjoys his time here when we are out of town.

I HAVE A 13 YEAR OLD SPOILED DACHSUND WHO IS OLD WITH ARTHRITIS. THEY GIVE HIM WONDERFUL CARE AND I FEEL COMFORTALE EVERYTIME I LEAVE HIM IN THEIR CARE.

The folks at Pet Paradise are very professional and easy to work with. My dogs are always excited to be dropped off and that tells me everything.

I'm adding a review here to the one I submitted before, because the situation was different and I think it might help people to know. I had an unexpected trip come up. Right before I left, my dog developed a limp requiring meds and special care, and if it hadn't been for Pet Paradise and the confidence I have in them, I would have been miserable at having to leave my baby. They administered the meds, made sure she got the required exercise directed by the vet, and everything went beautifully. The folks at Pet Paradise really go the extra mile. I so appreciated the care they gave my Bella.

I think its $48 for the first dog and $24 for the second if they use the same kennel.

See above.

.

It has been an A+ experience each and every time we have utilized Pet Paradise in the past few years. Never a moments worry. Regular Day Camp. occasional boarding and Monthly grooming. Our dog has also done some of the wonderful training classes taught by Jackie Barron. I don't have anything negative to say, only positive thoughts and experiences from Pet Paradise.

unknown

unknown

The  first day when I picked them up, I noticed that the smaller dog was acting hungry and the bigger dog had a very full tummy.  All treats were gone, and  food container was empty.  The second day, smaller dog was again hungry when I picked them up, and the bigger dog again had a very full tummy.  The Report Card that the staff fills out to show owner how well the dog did for the day, indicated the second day, that my dogs only played with each other.  I take the dogs to doggy day care so they will learn how to socialize with other dogs and I had requested this for both dogs during their initial assessments about a month earlier.   That second evening, the bigger dog was sick with loose bowel and remained so for three days.  I do not know if they gave other treats, but it did appear this dog ate food I had designated for the smaller dog, and he appeared to be sick due to overeating.  After several days, I sent an email requesting an appointment for the bigger dog for day care, and informed them of my concerns regarding the last stay and what had happened.  Although I was not happy, I was willing to give them another chance.  I never received a response to my email nor heard back regarding my request for an appointment nor a response to my concerns.  About a week later, I called and asked for a refund for the 10 day bundle, since I had only used it two days for the two dogs, and informed the manager I would not be returning. 
After a number of phone calls and several more weeks, I am still waiting for a refund.  Everytime I call the managers are in a meeting.  I just left my last message, as I will now seek other resources.

unknown

ceMy dogs did well and were happy to be home after their boarding experience. As another reviewer wrote, this isn't just a boarding kennel, it's a doggy resort. Prices are high due to all the play groups, swimming pools, etc., which are available at extra charge.
When I had a lengthy out of town trip approaching, I inquired about having some training done with my dogs and completed the on-line questionnaire. Someone finally got back to me and we set up an appointment to bring my dogs in for evaluation. When I arrived with my dogs on the agreed-upon date and time, nobody had a clue what I was talking about, and the person with whom I was supposed to meet wasn't there. Another woman finally found a record of my appointment and talked to me, but no evaluation was done.
Someone was supposed to call me with a price for the boarding and training. I did finally get a call -- actually, several -- when I was in an area with poor cell phone coverage. The messages were all the same: "Call us with your credit card information." I called and asked about the estimate, and was shocked to find it hundreds of dollars more than I expected. When I questioned this, I was informed that there was a $3/day 'peak season fee' and a 'mandatory' insurance fee, neither of which I was willing to pay. The woman said she would talk to her manager about a better price and call me back. That was 2-3 months ago, and I have heard nothing.
I found another place to board my dogs. It isn't a spa, it doesn't have play groups or multiple swimming pools, but my dogs were healthy, happy and clean (I had them groomed on their last day) and I didn't have to take out a loan to pay for their boarding. And the charge for the second dog in the same kennel was only 50% of the charge for the first dog.

unknown

We got the deluxe package which was $50 a day, and they were there for 3 days. The dog was fine. The staff is nice, professional, and care about the dog. There were two people up front, but there were more people at the back. It is a big operation. We paid for the dog day camp. The prices are competitive.

.

Per instructions from the kennel, we bagged our dog's food, with one baggie per meal. So, that was two baggies a day for an 8-day say, or 16 baggies total. We filled out a form provided by the kennel, again as per instructions, saying she was to be feed twice a day. All of this was given to the person at the front desk.

When we picked our dog up, only half her food had been given. She'd been fed once a day. Somehow, despite the number of bags (16 for and 8-day stay), the filled-out form, which indicated that she was to be fed twice a day, and her size (she's an 80-lb dog and each baggie of food held a little more than a cup of food), she was only being fed once a day -- because that's what the intake person had entered. Her medicine was given correctly, and for this we'd also filled out a form.

When made aware of this, management apologized and refunded what we'd paid.

"Resort and spa"  are the perfect words for this place.  It is beautiful.   Seems very clean.    While others may disagree with it - Enchantment takes three days to evaluate your dog for large group play.   . I think this is a positive thing.    So, I didn't have a problem with that.   After seeing reviews about pricing  issues and overcharges I used caution.   I tired to chalk it up to a handful of  "disgruntled customers"  but, unfortunately - I had the same issue.     1st it's annoying they will not put their price list in writing or on their website.   This should be common sense.   Everyone does that.   I asked the "concierge'  (Kim? - Not sure of name)  for details.   I wanted specific information - she was polite but seemed a little annoyed by my questions-  And, YES!  I had lots of them  but, I expect high customer service from this place and as a new customer I also wanted to FULLY understand what I was agreeing to  and expectations..   The front desk people were  not overly helpful and seemed like they either didn't have an answer or didn't want to spend any real time with me.  (mid-afternoon and they were not busy)     I spoke with a gentleman (Kip?)  that made me feel welcomed and had all the answers.   Whew. Ok, I feel better now...so, I left our pooch.    First time, I left our dog for a 2 day overnight.   Charges were basically what I expected.   We would be traveling again soon - so, I scheduled a three day assessment in conjunction with  overnights - Here's where it got confusing.   Since someone else would be picking up my dog - I wanted to pay for everything up front.   They provided a total.   $100 more then expected.  I asked "how did you come up with that total?"  - They gave me a detailed list and we learned it had errors when we compared it to the pricing list.   It took three people to correct.   Everything was corrected - I paid.    I assume they do everything they say they are doing as far as getting my dog out into large group.   There are no camera's so you can't watch :(   -   I have mixed feelings - It's definitely a state of the art facility but, I'm not 100% convinced all the fluff makes it a better place.   I'd recommend speaking with Kip to anyone.  I'd also recommend getting all charges upfront and paying ahead of time.   Make your agreement for care upfront and only agree to those charges and services. 

Dogs were returned to us in good condition. Were happy to see us, but not unduly so.

unknown

We thought we would get updates on our dog's progress throughout the course of her training, but Enchantment did not contact us.  We called a few days into the training to see how our dog was doing, and we were told that a trainer would call us back.  We called back a couple days later, after our call hadn't been returned.  We found out that our dog hadn't been eating, and was essentially terrified by her new surroundings.  I wanted to get in the car and go get our dog that day.  I felt that we were wasting money if our dog wasn't going to respond to any of the training we were hoping she would receive.

I called Enchantment, and was directed to Lu, the trainer who had just started working with our dog.  Lu had worked with our dog for a couple of days and told me everything I knew about my dog--she was skittish, scared of strangers, but eager to please her master.  We spent the better part of the hour discussing her work with my dog to that point, and her plan for action during the remainder of my dog's stay, should we choose to have the dog finish the program.  Lu called me a few times during the remainder of my dog's stay to give me updates on my dog's eating habits and training progress.  When we went to pick up our dog, Lu showed us videos of our dog's training and interactions with other dogs.  She was very thorough in her assessment of our dog's strengths and weaknesses; it was evident that she genuinely cared about the dog's progress and overall well being.

Lu called several times after we brought our dog home, to follow up. 

I gave mostly Bs because I felt that I should have received some updates throughout the training process--not because I initiated them.  The fact that my dog wasn't eating and wasn't interacting much with any of the trainers (or other dogs for that matter) and I wasn't informed didn't sit well with me.  After talking to Lu, feeling that she had a genuine interest in our dog, and hearing about our dog's progress, I feel that I can recommend Enchantment to other pet owners.