Joe's Plumbing

The installation went well. I found out later that the unit is not level which is causing problems with the unit. I contacted Richard of Joe's Plumbing. He said he would be out to look at the next week and I never heard from him.

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They came out and they were prompt. I don't think it was the most through check-up but what they did was okay. We didn't have any parts to replace. I wouldn't use them again. I've had better inspections by other companies. I tried that one because it was so cheap.

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Angie's list offer $99-replace 2 outdoor faucets with disclaimer(not all types of faucets)  It cost us $552.18 to replace-no deal. Joe's did do a good job-but I wonder how many people actually have the type of faucets listed?

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He could not reach far enough in to find the pipe. He could not fit through crawlspace in backyard. He showed me the twisted pipe end. It looked like a Dairy Queen or swirly frozen yougurt. He had to leave for another job. This took a long time, but he said he could cancel the rest of his appointments for the day and work on this. The price he quoted me was for $450-500. I called my regular plumber, who did the job at a much more reasonable rate, although I would not have needed that service if the pipe had not een so severely damaged. The second plumber showed me how it was supposed to look, and it was like a larger metal drinking straw or conduit. On the plus side, he did leave a new faucet and he did only charge me the Angie's List previously agreed on price. He did spend a lot of time in the cab of the truck, talking on his cellphone. He seemed to be an okay guy.

Everything turned out great, they came out and fixed everything. They did a wonderful job, professional, on time, and they were good.

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Great service and very professional. Brought my water heating system fully up to code for a reasonable price.

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They were punctual. They explained everything that was wrong with the other one and why they had to replace it. They hooked it up and made sure it was working.

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They were able to schedule the work within a week of purchasing the deal, they arrived on time, and they did a good job without leaving a mess.  Ultimately, everything went well.

In and out, on time, and very professional!  Daniel looked at several other things related to plumbing at my household, and pointed out some potential upgrades that I am now considering through them.

I contacted Joe's Plumbing in December 2014  and made an appt for someone to come and give me an estimate after looking at the work I needed. They gave me a date and I explained that I would not be home until 1 pm. During the initial conversation, I stated to the owner that I had read on Angies List the complaints and stated that I understand that emergencies happen since I was a business owner for 22 years. However, my experience has turned out to be similar to others. Any appts I have made have been made with at least 2 weeks advance notice. The day of the initial meeting, Daniel showed up 2 hours early; fortunately I was not to far from home finishing my previous appt. early. I agreed with what Daniel stated about the job and the pricing was what I had estimated the cost would be. However, the day of installation, Daniel arrived 4 hours late. He informed me that he had a previous appointment that had been already scheduled but he did not give me this information when he said he would be at my home at 9 am on the day of installation. I had called the company twice that day looking for him as I had plans for later in the day and was not sure the job would be done in time. The company was very kind and picked up the toilets I had purchased and I was able to keep my plans. The toilets that were installed are water saving toilets, however they do not connect properly and I have to flush more than once or hold the button down for awhile. Daniel stated that their work is guaranteed but clearly Daniel is not familiar with how this type of toilet works. The hose bid Daniel installed is so large that when I try to turn on the outside faucet, my hands srcape the stucco on my home and the skin peels off. I called and made an appointment for today 3/3/15 to have the toilets flushing ajusted and I don't know how the faucet can be corrected. It is now 8 pm and nobody showed, nor did they call. I called 3 times today starting after 4pm. This is a business that is located appoximately 1/2 mile from my home. Now I feel I have to contract another plumber to correct the guaranteed work that has been done so the inspectors from Rio Rancho Water Co can inspect my toilets and see if I can get another hose bid that will not peel the skin off my hands.
Clearly, the family members employed at Joe's Plumbing are unreliable and very possibly quite inexperienced. I feel it is difficult to explain away so many similar experiences. I had hoped I would not have to write a review like this however, I spent the entire day waiting for an unreliable company to correct their guaranteed work and will now have to spend time waiting for another company to arrive to take care of my issues and pay for the service again. This has turned into an expensive experience in both time and money for me. I am a senior and can not afford this type of experience. It does not seem as though Joe's Plumbing has much in the way of respect for the customers time nor do they have the ability to gaurantee their work when they do not show up. I do not feel I should  have to work around them again as it feels as though my time is not of value to them.

Had to come back again the next day as the drip was still there.

Water is leaking from the broiler right next to the water heater.

I'm going to be brief; I'd rather not get into it. A flood in the basement had touched the furnace (in the crawl space) and it needed repair, or replacement. Richard came, assessed, and insisted in a pretty aggressive way that I should get a totally new furnace, and not try to repair the old one.  I found my interaction with him... not good. I ended up choosing to have them fix the old one. They tried but were unsuccessful, coming 3 or 4 times. They would come without calling, meaning that I would leave work (I work in mental health, often with serious cases, so this was really problematic) to let them in the house. They continued to tell me that I should stop trying to repair the unit (they first put in a new motor, then a new motherboard), but replace it with a new one. We all agreed the unit was complex and highly technological, and so for awhile, I sympathized with their attempts (failed) to fix the unit)
To jump to the end, after complaining to Ray about his team's really poor communications (with him apologizing, but never fixing the communications issue, or, communicating well with me himself), the team was unable to fix the unit. My experience had become so bad (emotionally/personally) that I simply did not want them in my house, let alone have them put in a new unit. It took two weeks (in very cold weather) but I found another company that had the expertise. After the new company came, it became clear that Joe's Plumbing had thrown away a key part of the old motherboard, a part needed to be transferred to the new "motherboard", for it to function. In other words, to put it bluntly, Joe's Plumbing did not have the expertise to fix the heater, but were unable to tell me this, or, did not know their limitations. And, they communicated in ways that I found highly unprofessional (and at times, just weird). And, they came without calling. To their credit, at the end, when I complained, Ray agreed to take $100 off the final bill (money which I had to pay the other company, to re-order the part that Joe's had thrown away). It would have been much more ethical if Richard had simply told me that he did not know how to fix the heater - the fact was, another company was able to fix it. A very very unpleasant experience, unfortunately. That was my experience. I am trying to be fair, and not judge - but I could not ethically recommend this company to anyone.

It was great.  He was a friendly engaging guy.  He had all the right gear.  I didn’t need any work done but I would call him again.  I would recommend him.

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