I strongly advise against hiring Affordable Service. Do not let them onto your property. We hired them to replace our hot water heater in our home in Rio Rancho, NM. The technician had an accident that caused costly damage to our home. Ok, every company will suffer an occasional accident. We expect any reputable company to resolve such a situation, so we remained calm when they accidentally started a house fire. Unfortunately, we chose the one company that will NOT clean up their accidents! They caused thousands of dollars of fire/smoke damage to our home, have thus far refused to fix it, AND they expected us to pay full price for this service. The damage: A wall of our house was set on fire during the installation. The hot water heater is next to the air conditioner intake, so the entire house was quickly filled with smoke. The technician cut a hole in the drywall and to quickly extinguish the burning insulation. However, the smoke was so thick that we had to spend the rest of the day outside and eat out for dinner. It would turn out that our home needed professional smoke treatment, for which Affordable Service refused to take proper responsibility. Keep reading for the details, or else just go choose a different company to hire. The rest of the story: The house still reeked of smoke by bedtime, so we resolved to sleep in our smallest bedroom with our two Austin air filters running. The company did at this point offer to put us up in a hotel that first night. The next day the owner’s daughter, Leah, came to assess the damage. As soon as she entered the house, she acknowledged that it smelled like smoke. She surveyed the damage and suggested patching up the hole that had been cut in the wall to extinguish the burning insulation and cleaning the ash out of the air ducts. We let her send someone to clean the air ducts, but this did not remedy the smoke smell. Keep in mind that for the first couple of days we had sore throats and burning eyes from occupying a smoky home. We decided to hire a smoke expert to tell us what was up. His consultation cost us $200. The smoke expert said that the burned material in the wall and around the air conditioning intake needed to be replaced, THEN the ducts cleaned out (as ash was continually being sucked into the air ducts - so Affordable Service’s air duct cleaning proved useless, as they are not fire experts), and then we would need to vacate the home for at least 24 hours and have it filled with ozone and hydroxyl to get rid of the smoke smell. This fire damage treatment would cost more than $3,000. We sent the estimate to Leah. To make the rest of this story short, after weeks of wishy-washy emails with Affordable Service, it was clear that they were reluctant to hire a smoke expert to repair the damage they had caused. In addition to refusing to remedy the damage, they also wanted US to pay the rest of our original bill (we paid 50% up front), and leave it at that! My husband finally sent a blunt list of what we expected from Affordable Service. (We had been expecting them to come to US with a similar offer of resolution – wouldn’t you if a company accidentally set your home on fire? - but we were shocked when they did not). We told them that we expected them to pay to have a professional repair the damage to our home, finish inspecting/certifying the hot water heater that they had installed, replace our air filters that were full of smoke/ash, and – let’s be real – reimburse us somehow for the suffering and inconvenience of living in a smoke-damaged home for weeks, perhaps by offering an extended warranty on the hot water heater and/or giving us the darn thing for free or at a discount. Affordable refused and said they would turn the case over to their insurance. Six months later we have yet to hear another word from them. Please do not invite Affordable Service onto your property. They will NOT take responsibility for any mistakes they may make. They will expect you to pay for it.