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Roofing By Premier
Asphalt Shingle Roofing - Install or Replace, Asphalt Shingle Roofing Repair, Sealant for Roof - Apply,
About us
Roofing Services in all types of roofing
Business highlights
Emergency services offered
26 years of experience
Services we offer
Specializing in residential roofing all types
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.26 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 33% | ||
| 0% | ||
| 17% | ||
| 0% |
Showing 1-6 of 6 reviews
Joseph S.
Oct 2022
Replaces most shingles, but did not redo the porch which was part of the agreement. I have to guess if they did the tar paper. Vents were not replaces only painted over. While up there, they neglected to say anything about the rotting roof. We also have a leak due to their lack of replacing the vents and sealing them properly. Some trash was left behind. Called to ask for them to come out and fix it, they said because the insurance didnt pay them the last $900 of the $19000 for the job, they refused to do anything. Very rude customer service. I get the feeling many reviews are from friends and family because this person did not give any indication of professionalism. Have to go through the insurance company on getting it all fixed again.
Response from Roofing By Premier
"We performed all work provided within the scope of work listed in the roofing contract signed by us and the homeowner. We provided nearly $3,500 in upgrades and discounts above the insurance claim. We have all contracts and proof of payments on record to substantiate this. We do a ton of insurance claim work and know exactly how it works. It was not the insurance Co. That shortpaid ,but the homeowner who did. We have a great record of customer satisfaction over our 23 yrs. In business. By the way. The picture submitted clearly shows one sheet of plywood was replaced. And the other shows water stains. Water stains do not equate to rott. Whoever wrote this review does not know what they are talking about. Yes, after receiving initial call from the homeowner, and advising her she had breeched the contract and we are not obligated to warranty it. After some consideration. I called her back within the hour to say we would go ahead and go out despite non full payment. She refused. I even sent her a text regarding that. Who knows if it even is the roof that is leaking. I also offered her advise on what she should look out for since she said she would be having a family member fix it. Ok. I appreciate the online review process, I use it myself. After years and years and hundred upon hundreds of happy customers, I guess I was bound to get someone who feels entitled to short pay. And then expect the full service and warranty . Wow. Then use the online review process to misrepresent what really happened. To anyone reading this, we will walk thru the written contract with you. Not try and fast talk you. We will address your concerns. This is a mutual agreement. You have the right to make your choice. We only ask that customers honor that contract. We will do the same."
Donna K.
Dec 2014
they were very pleasant and professional; the work was completed and done well with one exception...there was a persistant leak after roof replacement. One leak was finally found and fixed, but the other was not. Multiple attempts to contact to fix this last persistant leak were not answered unfortunately. LoneMountain Roofing installed a flashing that fixed the leak which could have been done previously by Premier. Otherwise they were excellent to work with.
Cliff H.
Jul 2014
er calls
- Workers arive early and start working, a hard bunch of workers I felt safe and left my garage open for them to get some shade! Chris the owner said I needed new flashing for my cooler ,I told him to do it. He was all professional and took care of it for me.No mess well cleaned up You better look at this crew! Cliff
Jann S.
Dec 2013
They started on time, we're very efficient and professional. The removed the old roof in sections and started installing the new roof while continuing the old roof removal. This minimized the area of roof uncovered. The entire job took 1 and a half days. They leaned up debris as they went along so our house was not a mess. They cleaned off the driveway before my husband came home so he could put his car in the garage. When done, they ok a large magnet and ran it along the perimeter of the house to pick up any loose nails or metal. I was very impressed with their professionalism and cleanliness. They did a great job on the roof.
Donna K.
Dec 2013
Helped me fight insurance company to replace roof. Was very helpful and did a great job, but there have been a couple of leaks afterwards which ARE under warranty, but getting him over here to fix the leaks has taken months.
Response from Roofing By Premier
"After several attempts chasing these two leaks, which were very unusual, they were finally located and repaired, but as it turns out were not due to the roofing we installed. We did repair them and some interior damage free of charge. We understand the homeowners frustration, but will always do our best for customer satisfaction."
Jann S.
Nov 2013
The owner, Chris, was very professional. He provided and estimate and indicated our insurance company would likely pay for the roof since he observed wind and hail damage. Our insurance adjuster came out and Chris was available to help with the inspection. The insurance claim has been approved and we are awaiting the installation of our new roof.
Chris was very professional and helpful. We look forward to our new roof.
I confirmed that Roofing by Premier has an A rating with the better business bureau, and is a local business.
Chris was very professional and helpful. We look forward to our new roof.
I confirmed that Roofing by Premier has an A rating with the better business bureau, and is a local business.
Licensing
State Contractor License Requirements
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FAQ
Roofing By Premier is currently rated 4.2 overall out of 5.
Yes, Roofing By Premier offers free project estimates.
No, Roofing By Premier does not offer eco-friendly accreditations.
No, Roofing By Premier does not offer a senior discount.
Yes, Roofing By Premier offers emergency services.
No, Roofing By Premier does not offer warranties.