Maddox Plumbing Inc.

I have used Maddox plumbing for 10 years. They have always been very reliable and courteous. However, when things do not go perfectly that is when you can tell the true quality of service. I recently had an evaporative cooler installed. The technician did not install a new roof jack and stand for the new cooler. When I notified Maddox, they responded the next day and said that they would take care of this. They had a new stand and jack built and delivered it to be installed at no additional charge. I highly recommend them.

Strike 1: Maybe I just got the really bad employees, but after a disposal was installed by Maddox, we thought we just had bad drain pipes in this old home, because it just didn't work well. Suddenly, neither did our new dishwasher. Finally, a year later - another plumber with Speedy Plumbing found the issue. Maddox had installed the disposal incorrectly, wrong hoses hooked up to wrong inlet/outlet lines and none of the plugs were removed from the disposal which is required for installation, so of course in addition to the disposal not working correctly, the dishwasher couldn't either because the air gap hose from the dishwasher was incorrectly attached to the disposal and the plug which allows the air gap to work was not removed from the disposal. Maddox is nice on the phone and does send a plumber quickly, but what is that worth if they charge you for a job poorly done, when you have to get another plumber to fix their work and charge you again? Strike 2: During this same time period, before we knew the disposal was installed incorrectly, we also needed our sewer cap clean outs raised above ground. Yep, called Maddox. Two guys came. They "installed" risers /cleanout caps, put soil back around the caps & left. Three days later, thanks to our dogs running around the yard and kicking the top-out caps which fell over immediately, we discovered the caps were simply set on top of the existing open hole in sewer pipes. Not screwed in, not glued, not attached in any way. So when we saw the risers/caps laying sideways on the ground we inspected. Sure enough, sewer line now full of dirt because the caps were just set on top of the old sewer line and buried in 6 inches of dirt. Great Job. We paid $365 for these plumbers to dig 6", take the old WORKING SEALED caps off, and simply lay $20 of plastic risers/caps on top and bury in 6" of dirt. I called and told Maddox what had been done. They sent 2 more to fix it. Charged another $365 for the job that wasn't done the first time. Astounding. Strike 3: Just before we discovered the disposal issue, we needed a hot water heater removed from the house during floor renovations. I specifically said I wanted the water heater flushed upon removal, then flushed again before re-install because it would sit outside for at least a couple of weeks in the hot weather. The same two who had lazily done the original sewer pipe risers came. When I watched them take the water heater outside and drain it, then leave it outside I asked, did you flush it? The lead plumber said "No. We only need to flush it before we put it back." I said I had asked for it to be flushed both when removed, AND before re-installing. He again said "No. We only need to flush it before putting it back. He also said since I had the old metal hoses they would need to install new ones because after the old ones had been bent in several directions to remove the water heater, those old hoses would leak if not replaced. Then they left. Weeks later upon needing it re-installed, same two plumbers came. I watched them stick the dolly under the water heater and cart it inside and begin re-install. There was mud and dried dirt clumped all over the bottom of the water heater. They didn't even try to clean it off. They dropped it onto the new flooring and began twisting and scooting it around the floor, grinding mud and dirt into the new flooring. They also left it sitting lop-sided and tried to put it into place. I stopped them. I told them it is rocking because there are clumps of dirt all over the bottom of the water heater. Of course they knew this because the helper had my dust pan and a rag and was trying to scoop up dirt from the floor before I could catch them. I was understandably upset. I had to make them clean the bottom of the water heater before they scratched & ruined the new flooring. They did not like this! Then, they were hooking it up to the old hoses that they said would leak if re-used. I stopped them. Made them put new hoses on. Then, after having watched the entire process, I asked "Did you flush the water heater before you brought it in the house?" The lead plumber said "No. We flushed it when we took it out." I reminded him that they had NOT flushed it on removal because I watched the entire process and reminded him that HE specifically told me they had NOT flushed it upon removal and that he had stated they only needed to flush it before re-installing it. He again said "No. We flushed it when we took it out". This conversation went three rounds before I gave up because it was clear they had no intention of doing the job correctly. We were charged a hefty fee for this experience. We dealt with black hot water, chunky water, and settlings from the hot water heater for a couple of weeks. We flushed it. When I explained to the person on the other end of the phone at Maddox this horrible experience, I was met with excuses. They were kind enough to give me a $100 discount off a $600+ bill. Gee.

Mario arrived and went to work to close down my cooler for the winter.. Drained cooler, covered wind turbines, covered cooler. Great job

On time, seen within 24 hours of request, awesome, professional job$80

It took way too long, they didn't come when they said they would on several occasions and failed to call the city to check once they'd done their part. This delayed the progress of everything including closing on the house for at least a week and caused my Inspector to have to return twice while we waited, thinking it was due to the city's slowness. Finally I called the city and found that Maddox hadn't even requested that the city perform the check. However, one of their employees was experienced and generous, and I'd hire him again, but of course, that's impossible. As for the company, I'll never call them again. They never apologized for the delays they caused, nor applied the discount that was offered and requested up front, and for this reason, I've been slow in paying. I actually hope they read this, as they need to know how dissatisfied I am, yet when I spoke with them on the phone, there was no simple apology or admission that they'd done anything wrong. They blamed the city. I did call the city back, to make sure, and they checked their records. They keep a detailed log of inspections called in, and they hadn't received one from Maddox. Very frustrating to work with.

They came out in under 2 hours from my call. Found

Just fine.

Great! Service member showed up on time, determined what the problem was, and promptly identified the solution. It cost much less than I expected.

I liked them. They were very courteous and professional and they do good service.

Mario & Mike came out right away and dug to find the leak repair it and backfilled.The whole episode was professional and fast Maddox will be my choice for any plumbing jobs.

Maddox plumbing was quick to respond and not only replace Thermocoupler, in addition, a gas leak was found and repaired. Maddox Plumbing is a quick professional company.

Sent to two plumbers to install the faucet and make other connections, which we were charged for both of their time. This was not agreed upon beforehand. They struggled to install the faucet and seemed inexperienced with PEX piping. When completed the reverse osmosis faucet has far less pressure than it used to have. They came back to check it, but then only blamed the unit (which worked perfectly fine before it was disconnected).

On time and quick.

Went great. Fast and professional. Clean up at the end. Quick response from the office.

Great Job !!

unknown

We purchased a new refrigerator to be delivered next Thursday. We were told that we would need to be able to turn off the water valve that ran to the refrigerator. Well, after looking in places where one would ordinarily find it, we could not locate it. So we called Maddox Plumbing. We were told that they would try and send someone out once a job was completed. Well, less than an hour after I made the call, the Maddox plumbers arrived. They were courteous and very knowledgeable. It turned out that the valve was inside the wall, behind the refrigerator! What a stupid place to put a shut-off valve!!! Anyway, after they gave us an estimate, we told them to proceed. They went into the wall, removed the valve from behind the wall, and installed a plate with an easy-access shut-off valve right behind the refrigerator. The job was done quickly, efficiently, and under-estimate. I highly recommend Maddox Plumbing, and would not hesitate to use them again if another plumbing need arose.

They came on a Thanksgiving day and didn’t charge us for the holiday deal. They were in and out and did a fantastic job. They had to dig down a couple of feet and cover the deal. They had two people working there for about an hour.

great, guy was friendly and gave great advice

great - quick and efficient work

unknown

Very well, the plumber came once to take measurements and then returned with the new unit and installed it with a helper. He was very professional and did an excellent job. The price was a little higher than original informal quote.

Maddox Plumbing fixed my problem. I thought I was going to have to have my wall demolished to get to the plumbing problem. It was a very easy fix and the demolishing was not necessary. Very pleased with their work.

I called Maddox and asked for Kevin who installed my new furnace last year. He found a bad fuse as well as some wiring from the thermostat that need repair. He had it up and running in no time. I remember calling Snell's Air Conditioning & Heating last year about my furnace and got poor communication from them so I remembered Maddox and called them. Kevin came out and evaluated my old, old furnace and explained how a new furnace could save me money. Lesson learned---when you talk on the phone listen to hear if they really care about your problem--Snell didn't care and Maddox did.

Plumbers arrived exactly when they said they would. They were courteous and efficient. The toilet now flushes like it did when it was new.