
Four Seasons Heating & Cooling
About us
Four Seasons Heating & Cooling is a full-service heating and air conditioning company founded and based in Las Cruces, New Mexico that has been serving the Southern New Mexico area since 1987. We design and install heating and cooling systems for new homes and businesses as well as service and replace units on existing homes. We carry and install several products such as water heaters, humidifiers, air cleaners and programmable thermostats. Four Seasons also specializes in Preventative Maintenance Agreements.
Business highlights
Services we offer
Heating and air conditioning system design and installation, air cleaners, duct work, humidifiers, maintenance contracts, programmable thermostats., radiant floor heating, repair, replacement, residential and commercial, retrofits, sheet metal work, water heaters
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
17% | ||
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"We are delighted to have you as one of our long time customers now. We enjoy providing you service and ensuring that your systems are always in great running condition. We try hard to go above and beyond your expectations of our service to you. May we continue our business relationship now and for many more years to come. Our best regards to you and your lovely wife. Sincerely, Sonia"
The job started on time, the technicians were very polite and efficient, and the job was finished in a day. Site was cleaned up post job. I did not find so much as a screw on the ground which is not always the case.
Few days after the completed installation, we ran into a few minor hiccups. I called Four Seasons, and the very next day someone came out and took care of the problem.
The price was reasonable, the unit is functioning perfectly, and I can say with the utmost confidence that this company is competent and trustworthy, and that I will absolutely use them again should the need arise.
Adding an addendum regarding service after the sale. On 8/2015 some of the first rain began, was cleaning filters, when I noticed water had leaked on the side of the new unit. Phoned Four Seasons, they sent a tech out, he caulked around a vent on the roof and was writing me out a bill for $87 within 5 minutes. Yes it had been 14 months since I handed this company nearly $6000 to install a whole new system, but I felt this was a minor thing that probably should have been done on installation.
Phoned the owner of the company, he told me he would talk about it with his office manager, maybe refund 1/2. Long story short, he never called back, I phoned after 2 weeks, and he flat out refused any sort of compromise.
My plan was to join their twice a year maintenance program, but I'm no longer feeling the love, and will look at another company. That whole day after speaking to the owner I was expecting a phone call from him, I'm extremely disappointed that he would choose to lose a customer over $87, but he has.
"We are happy to know that our service was to your satisfaction. We endeavor to do whatever is in our power to provide all our customers with the best customer service possible. We put you first and ensure that not only are you choosing the right equipment but that you also know how to use it. At the same time we make ourselves available to answer any questions you may also have. We hope to continue our business relationship with you now and in the many years to come. Our best regards to you and your mother!"
"We are delighted to know that you were satisfied with the Preventative Maintenance. We try hard at keeping our customers satisfied by ensuring their systems are well taken care of. We hope to continue our professional relationship for many more years to come!"
"Dear [member name removed], we are glad that we are able to not only provide service for you on a yearly basis but being able to catch harmful fumes that are very toxic which can lead to death if not taken care of immediately. We are also able to give you a discount as you're part of our Preventative Maintenance Program which we are glad is in effect to continue providing you with peace of mind. We look forward to continue to provide you with excellent customer service now and in the many years to come. Thank you for being our customer! Sincerely, The Four Seasons Staff."
He was on time, very professional, explained all the procedures he was performing.
He wrote up the bill with explanation of services and charges clearly and legibly, so I knew exactly what had been done.
"Thank you [removed member name], we strive at providing the best service possible, starting from our office and continuing on to the field. Our Techs try their best to be prepared and give you the best possible service. We hope that he was able to take care of the problem promptly. We look forward to continue providing you with great service in the future. Give us a call in the Winter to get your system cycled on/off and checked for Carbon Monoxide. Thank you again for your business."
Billed for basic service call plus parts.
"Dear Mr. [member name removed], we appreciate your feedback. We always try to do the best we can in providing all our customers excellent service. Did you know that we also have available, Preventative Maintenance Agreements that help maintain the life of your system? We have 1, 2, and 3 year agreements which not only keep your system in ship shape but if for some reason a part breaks down, we also provide you with a 15% discount as our preferred client. We hope to continue to provide you with great service in the many years to come. Thank you again, we appreciate your business!!! Sonia (Office Assistant)"
I was kept informed of the work progress during the two days it took to finish, so there were no surprises when the work was completed. I intend to use Four Seasons in the future for my heating and cooling needs.
Thanks everyone at Four Seasons!
"Dear [member name removed], We are pleased that we met your expectations of our company to provide you excellent customer service. We are often told by many of our customers how horrible of an experience the had with another HVAC company. The lack of communication can be frustrating, however we strive at putting ourselves in our customers shoes, therefore we endeavor to keep the lines of communication open as much as possible. I understand that the owner directly dealt with you in making sure you were satisfied not only with the work but with the pricing. I'm sure that as a biker himself he was glad he could help and we're happy you were able to keep your motorcycle. We also provide Preventative Maintenance Agreement which many of our customers use and take advantage of the 15% off for parts. We are happy we've earned another faithful customer. Our promise to you is to continually keep on providing you with great service. Thank You! Sincerely, Sonia (Office Assistant)"
"Dear (member name removed). We're very happy that we were able to provide you with the expertise you were expecting from us. We always try hard at making sure that we do so to have you and so many of our other customers satisfied. Did you know that we also provide many of our customers with preferred service? We have Preventative Maintenance Agreements to help maintain the life of your system. We have them in One, Two and Three years plans to not only help lock in the savings but also to give them 15% off on parts. Give us a call if you have any questions. Have a great Day!! Sincerely, Sonia (Office Assistant)"
"Dear Member, thank your allowing us to provide you with excellent customer service. Please don't hesitate to give us a call for your Heating & Cooling needs!! Again thank you for your input on our techs, this allows us to also know that they are living up to what Four Seasons Heating & Cooling stands for, providing the best!"
"The customer we'd really like to thank you for giving us the opportunity to provide you with excellent customer service. It was a privilege to help you with the maintenance of your home's investment. Please keep us in mind if any other problem should arise. Thank You!!"
"Thank You for being a loyal customer, it's our privilege to continue to provide you with excellent customer care. As a Preventative Maintenance Customer you receive 15% discount on parts and repairs which helps to minimize cost on repairs. We're glad that you keep us in mind if any problem should arise. Thank You for your continued support, Sincerely Sonia (Office Assistant)"
"We'd like to start by thanking you for the continued support as a loyal customer. We're privileged to continue to provide you with excellent customer care in your home's investment. Please remember that we have the Preventative Maintenance Agreements available to lock in savings that can save you hundreds of dollars. Again thank you and look forward to continue serving your family in the years to come. Best wishes, Sonia (Office Assistant)"
"Thank you so much for being a loyal customer. We'd like thank you for allowing us to help you maintain your investment by properly keeping up with the upkeep of such that can go bad at one time or another. We look forward to continue providing you with Excellent Customer service for many years to come. Sincerely, Sonia (Office Assistant)"
"System was installed correctly, to manufacturer specifications and approved by inspectors. The member received one free year of service after installation and one additional free service call even after the first year had passed. The member chose not to have a preventative maintenance agreement with us, which would have assured no service charge to remedy this and would've allowed the issue to be addressed much sooner than 3 years later. Even though he was not one of our PMA customers, we offered to perform the service for only the flat rate of a service call and no charges for additional materials required. This was unsatisfactory to the member, who thought he should get yet another free service call. The member has since paid for the service and the issue is now settled."
"Thank you for being a loyal customer. It's a privilege being able to assist in maintaining your investment. We look forward to continue to provide you with excellent customer care in the many years to come. Sincerely, Sonia (Office Assistant)"
"Sorry it's taken us so long to respond to your kind rating. It is a privilege being able to assist you in changing a non working water heater. Please keep us in mind with any problems that may come up in the future. Thank You again, Sonia (Office Assistant)"
Licensing
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