Royal Floor Co Inc

This was my very first home improvement project on my first home, and they knew that I knew nothing. I was told off "royally" by the owner for upsetting his workers with too many questions. I did get upset when I realized that when they finished, I'd have another project. I thought someone should have explained that the baseboards would be located differently spoiling the existing nice paint job. I left, calmed, and called saying, "I'm not sure how upset I should be, and I think I upset the boys." My husband wanted the doorway fixed as door was now diffficult to close. One toilet removed for install was not working and we told we would be bringing a new one and asked, "OK?" A shrug of the shoulders and "sure" was replied at initial estimate walkthrough and mentioned to the young men installing. The owner ranted on and on that he'd been doing this for 60 years and that I was trying to tell him how doors should close and that he should have charged $160 for installing the new toilet (later in his rant: $260). I could barely get a word in trying to remind him I knew nothing and asked questions for that reason. He told me I should have waited until they were done and then asked. I said he should have told me ahead of time how to behave if there was that expectation. He even went up and told the boys they didn't have to finish the job. (They did.) I should have hung up on him and just couldn't; he is elderly. I just feel awful and thought I'd be all proud of this, what was to me, a very big deal: moneywise and my insecurity/lack of confidence/inexperience in home decorating. I guess I know more now and will learn from this experience. The owner kept referring to common sense with the baseboard issue. Sorry, I had no idea and felt they should have told me what would happen. Instead, they became angry with me and finished poorly. I was impressed with how much work was involved, how hard his installers worked, seemed to know what they were doing, & didn't take breaks ( I questioned them about not eating lunch.) A missing tile in master shower & some caulking in shower were "thrown in" as part of initial deal. I later asked what they'd charge for some caulking along top of kitchen counter; $30-40 quoted wasn't charged. They put a slice in middle front tile when helping the door-closing problem; chipped floor tile being installed in master bath; there is a slice in a master bath tile; caulking (?; I didn't understand that either) under baseboards bleeds into grout (Shouldn't my grout lines be clean to the wall?) and bows out on to tile rather than straight down/flush to board. A female employee at the store had better "people skills"; was not condescending when fielding my questions; and was helpful and encouraging with suggestions about other improvements I wondered about. She and the others were very nice the many times I showed up wanting to take the tile samples to the house trying to decide which to install. Thankfully, I am very pleased with the final decision. Misunderstandings? Lack of communication? I also wonder about being told they were to finish in one day when they started the job and was told the job would take three days by the owner's son earlier in our dealing. A worker mentioned a job scheduled for the day after they started mine would get pushed back. Pressure? This was the most money I've ever spent on anything other than a car and this recent mortgage and wish my experience would have had a pleasant end. What about my warranty? He indicated they did not want to work for me anymore.