Richards Roofing

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Didn't go well. I notice his current reviews are good. Maybe or mixture of self-help and professional help want a good idea.

See above

It went well, I had a good experience with a contractor that cares about satisfying the customer. He was patient about getting paid due to the red tape of my mortgage service company. Eventually when the job was completed I realized a problem and Richard immediately took care of it. Very friendly and professional.

The roof work itself seems very good. Good quality materials, installed
properly and efficiently. Crew was courteous and workmanlike.
Richard was on hand to supervise through most or all of the work.
There were two small problems with the overall work, however. First,
the old roof waste and new materials were moved off and on the
roof at a point where a gutter was in the way. In the course of the work,
some damage was done to the gutter. It no longer drains properly, since
it was bent slightly in the middle. When I noticed this, Richard was
standing there looking at it as well. He said "Were you going to do
new gutters?". I said "I wasn't planning on it". Before he left the
site, he tried to fix it at the attachment points, but the fix was not
enough to set the gutter straight again. In hindsight, the gutter
should have been removed before work was started. It would
have taken 10 minutes to remove it and put it back when done.
The second problem was a lack of control of  debris from the old
roof. As part of the process, they use a leaf blower to blow old
roof grit and small debris off the roof. The problem is that the
holes for the turbine installation were open, and a significant
amount of debris  blew through the open holes and into my
attic storage space. I spent an hour up there with a shop-vac,
cleaning up what I could. I even found some debris downstairs
in a bathroom, where it had found its way in through a small
bathroom vent fan. They should have plugged the holes
before blowing the debris. Otherwise, the site cleanup
seemed ok. There was no significant debris left on
the property... just in my attic...
Because of these two problems, I gave a lower grade on "Professionalism".
These problems could have been avoided. I found no problems with
other aspects of the work.

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They showed up on time as agreed, competently and completely carried out their jobs, and took care of it in one day. Superb work, good value.

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Fast and good

We were very happy with his professionalism. (I called appropriate NM licensing departments and County offices to confirm that Richards Roofing was licensed & in good standing with the state of NM and with Los Alamos County and were knowledgeable about roofing work that did & did not require permitting.)

Great. Excellent service, quality, cleanliness, and price

Our weather has been extremely wet with more than 7 inches of rain in a short period of time.  So roofers were in extreme demand.  When I called their office number and explained what I needed and where I lived the lady informed me that he was working in my area and gave me his cell phone to call.  I left a message and he returned my call within a few hours.  He was working on a roof but would stop by after he finished to look at it and give me an estimate.  When the work was completed a couple of days later he charged me less than the original quote. 

Did a good job.  Cleaned up after work was done. Completed the work in the time he said he would.

Great service. Came out and performed the job within days of contact. Braved bad weather, freezing cold, and performed the job as estimated without issues.

Richard was prompt and quick. I requested and paid only for the leak repairs, he did additional work after noticing the roof needed the extra work. Friendly and professional. He has worked on my neighbors house the last few years and she also is very happy.

When Richard showed for his estimate he was the most professional of all the contractors who actually showed up and provide an estimate. This was why we ultimately selected him even though his price was slightly higher than others. He offered more than one solution to our leaking roof but we decided to get the metal roofing due to its longevity and warranty. His professionalism continued on the job. They installed the new roof quickly and cleaned up after themselves. We are very happy with the work Richard did and intend to have him do another roof on our garage. Highly recommended.

Timely installation within estimate

I already did after I had the work done

They came out and did the work in one day.

Pretty good, nice job done..

overall very smooth.