LANDSCAPES & DESIGN CTR INC

Our initial contact was with the person who did a very nice design. We worked well with that person, and after signing the contract, the workers came in and implemented that design rather well. The contract was expensive but we were willing to go with it because of the fine design and because of our good relationship with the designer. But the followup was horrible. Apparently the designer, our contact, left the firm soon after our installation. As would be expected, some followup issues arose as some of the plants died and we needed maintenance advice. We had been led to believe by the designer that we could contact them for followup, for repair, etc., and we were certainly willing to pay for such services. But when we called the firm, we got an extremely rude and surly person who gave us some fairy tale about how the designer wasn't available, that they would insist on the letter of the contract, and we couldn't get answers by e-mail either. They we very curt and insisted on charging us for even a visit by someone to come and look at our installation to check on warranty issues. This was in sharp contrast to the friendly and more informal manner of the designer. In other words, the followup was essentially non-existent. Because of this, we would not recommend this firm to anyone unless they change their attitude.