Tesuque Stucco Company, LLC

"Thank you Mr. B for taking the time to write such a nice positive review. We truly appreciate your business and feedback. Should you need anything, please do not hesitate to contact us. Thanks Again!"

"Thank you Mr. [Member Name Removed] for taking the time to provide us with some feedback! We are glad we were able to get you and your wife the color you really wanted! And thank you again for your business! We truly appreciate it! Let us know if you need anything."

"Thank you very much [Member Name Removed] for the review you took the time to write up on behalf of Tesuque Stucco. We are pleased that all went very well and that you are happy with the results. Don't hesitate to call if you need anything! Thanks again!"

"To Mrs. [Member Name Removed] and Whom it May Concern, Mrs. [Member Name Removed] is simply paying for a poorly installed lath and plaster job done as a re-stucco of her home some half dozen years prior to Tesuque Stucco Company, LLC involvement. Although Tesuque Stucco Company, LLC does not typically engage in small jobs, was succumbed to her situation and fell empathetic given the discrepancies left by the previous applicator. An honest effort was put forth to address the issues set forth in the repair contract. Part of the repair contract constituted mending of cracks which had tangent off the corners of a few windows and garage door by sealing with urethane caulk and concealing with a synthetic finish. The remainder of work included stucco repair of a few miscellaneous locations on the home, as well as re-stucco of a small garden wall. Before contracting for the job and during the initial consultation with the owner, the assessment pointed out shrinkage and separation gaps of the vinyl windows from the poor plaster detail found throughout her home. As described to Mrs. [Member Name Removed] at that time, the solution for this would halve involved breaking out several inches of plaster around the perimeter of each affected window, install a casing bead, then conduct plaster repair, and seal with caulk. The problem with this kind of job is that unless the wall is refinished corner to corner, a localized repair will result with the stucco having a conspicuous and possibly unsightly finished quality, as localized repairs never blend perfectly to the surrounding stucco. Reconstructing the plaster detail to address the gaps for the vinyl windows, then refinishing complete walls corner to corner did not appeal to Mrs [Member Name Removed]. She was only interested in doing as minimal a job possible, as her desire is to sell the home. Furthermore, there was no language supporting that kind of effort as part of the repair contract. Once the repair job was completed, a statement was issued and mailed to Mrs. [Member Name Removed], and of which was summarily paid. In return, Mrs. [Member Name Removed] received a repair warranty which stated the terms. In bold print the warranty clearly cites exclusion of cracking as a part of the warranty. In general, all plaster is susceptible to surface cracks due to the rigid nature of stucco and given inherent and continual movement of wood frame construction via thermal expansion and contraction. Several months lapsed pursuant the completion of the initial work undertaken by Tesuque Stucco Company, LLC and before the garage window became an issue with the client. Before an impasse with the client became immanent concerning the garage window, a secondary estimate was provided for the additional repair work, and sent in a one page letter. Mrs. [Member Name Removed] appeal at large is purely an attempt to shame us into completing more work than was agreed upon, do so without further compensation, and more importantly to tarnish our reputation."

"Thank you [Member Name Removed] for your A review and kind words! We are very pleased you and [Member Name Removed] are happy with the stucco work on your home and hope that you will have many years of enjoyment to come."

"Tesuque Stucco Company, LLC has garnered a reputation in the industry and general public at large for completing quality work, and utilizing the most premium products available on the market to date. Tesuque Stucco Company, LLC has undertaken literally thousands of jobs related to the stucco and plastering arena, and has maintained at a minimum an A to A plus rating with the BBB since its inception with the organization. All perspective jobs are priced on the basis of surface area, surface conditions, and type of stucco materials specified for a given project. Consequentially, the more surface area present in a given job, or energy needed to complete as specified amount of repair, then the potential for greater costs to complete a given job. The aforementioned project was one completed with a repair and re-stucco over traditional cement stucco with a high performance synthetic stucco product and system. All re-stucco projects undertaken by Tesuque Stucco Company, LLC are always completed by hand or hand trowel applied to yield best possible performance and aesthetics. With all due respect to Mr. and Mrs. [Member Name Removed], damage was done to the deck and awning. Concessions were made in the form of financial reciprocity to the owners, and those adjustments were taken off the final bill. The last thing a service provider to the community at large desires is to have a disgruntled client at the end of a given job. The issues with the client were not resultant per say of a lack of supervision. Each crew is staffed with a crew chief, then a project manager/coordinator (if not the owner) who periodically inspects all job sights at various times throughout the job to insure a safe job site, and that quality control is being applied and undertaken by the crew. With respect to this given project, both personalities as well as the sales manager made at least one to several stops at the job site. Regretfully mishaps can occur regardless of the situation. As such, a written apology, gift certificate, as well as financial compensation were rendered to the homeowners in light of the issues encountered. In retrospect, the awning cover should have been removed or partially dismantled so as to avoid splattering of stucco on the cover, and done so by a professional. Whereas with the deck and the heavy potted plants which were placed on square wood frames with caster rollers, perhaps then the home owners should have moved them away from the home, and to allow for the re-stucco process to unfold. Or at least mentioned their preference for the plants to not be rolled around on the Treks deck. The owners have expressed their displeasure with Tesuque Stucco Company, LLC and the end result of the job, and that is their right. Albeit the issues at hand may not be recoverable in the eyes of the homeowners, the durability and finished quality of the stucco job is assuredly one built to last and withstand the test of time."