About us
Valley Vetco is a caring, affordable primary care veterinary clinic located in Albuquerque, We have the services you need at a price you can afford! Our certified veterinarians specialize in low cost preventative care.
Business highlights
38 years of experience
Services we offer
Our services include: • Vaccinations • Declaws • Spay and neuter • Dental care • Leukemia and heartworm tests • Microchip insertion. We offer shot clinics five days a week so you can get your furry best friend vaccinated quickly and easily at a low cost. There’s also no additional office visit charge for things like heartworm testing, nail trimming or microchipping. Call Valley Vetco today with any questions or concerns, or to make an appointment!
Services we don't offer
We do not do x-rays, blood panels, lab testing, emergency care, or euthanasia.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- Visa
- Discover
- MasterCard
Our recent projects
- 3
Assorted photos uploaded by Valley Vetco
Reviews
4.315 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 13% |
Filter reviews by service
Showing 1-15 of 15 reviews
Rachel B.
Aug 2022
Veterinarians
I rescued a feral kitten and could not find anybody to help me with her or help with expenses. Valley vet co (darlene )called me back and was so helpful. the doctor was great, the vet tech was great, the young woman who helped me know how to take care of her after was great, they did a great job, and I am very please with them!!!!! GOOD JOB GREAT BUSINESS. thank you!!!!
Response from Valley Vetco
"Hi [Member Name Removed]. Thank you for reviewing us and trusting us with Princess's healthcare. We greatly appreciate your 5 star rating and will pass on your review to Darlene. We hope to see you and Princess again."
Andrew D.
Feb 2021
Veterinarians
My wife set an appointment to neuter 2 pups. She arrived at the clinic on time and was asked to wait to be called. Over a 50 minute period she asked several times what the status of her appointment was. It wasn't until after the 3rd time she asked, when they were wrapping up the clinic, they (rudely) let her know she wasn't on the list and didn't have an appointment. She was told her appointment was for Feb23. After (again, rudely) telling her she must have made the appointment at a different vetco, my wife got upset after being asked to wait for nearly an hour, and told she would be called, before being told she didnt have an appointment there. As it turned out, after a diffiult process with combative employees, it was discovered she was on their books for March 23rd. Regardless of whose mistake on the date of the appointment, there is no reason she should have been asked to wait for nearly an hour and then deal with such rudeness in resolving her issue. In my opinon, this was completely unprofessional on their part and I would recommend this as a last choice for these types of services
Response from Valley Vetco
"After learning that we did not have your surgery forms this morning, you did not give our staff the chance to find out why. You said you had scheduled the appointment at the other “Valley Vetco” and left immediately. We are the only Valley Vetco and are not associated with any other clinic. You called our clinic and yelled at another staff member who was not aware of the situation and treated her with disrespect. Then called again and spoke to another staff member who was finally allowed to look into why we did not have you scheduled. Again, you treated our staff with disrespect and said we did not know what we were doing. According to our records, the surgery appointment for both pets was made on 1/28/21. We have been scheduling out a month to a month and a half ahead of time for surgeries and the other pets that are here for surgery made their appointments around the same time that you made your appointment. We did not make a mistake in scheduling your appointment. However, due to the ill treatment of our staff, we are no longer going to provide services to you and you are excused from the practice as a client. We hope you will find another veterinarian to better suit your needs."
Frederick V.
Jun 2020
Veterinarians
Valley Vetco is lacking in animal care awareness and insight into the situations of pet owners. It is Covid 19 season, and I am aware adjustments to service need to be made for safety, but Valley Vetco needs to rethink their "protocol". I arrived before 9 am to sign in (name and phone number. No confidentiality.) for service. I signed in on page 3. It looked like there were about 17 people ahead of me. I was told "we don't know" regarding an approximate wait time. (Something like, 'we can see X number of pets per hour', would have been helpful.) I was informed I could only wait in my car and "we will call you". The rules included I could not be outside of my car. When inquiring about safety of the dogs sitting in a car in the heat, I was told, "You have air conditioning, don't you?" I am not a mechanic, but I do not feel it is good for a car to idle with the air on for long periods of time. Also, I believe idling cars contribute to air pollution. (What about the patrons who could not afford to run their car for long periods of time?) I was not feeling good about this, but I have used Valley Vetco for many years for all six of my fur buddies, so I went with it. After periodic check-ins (with a mal attitude each time), and THREE hours, I entered the "No Sit Zone" outside of the shop. I was questioned why I was sitting in the “Zone”. I explained I was waiting to be called. The young woman (same one, with an unhelpful attitude, black hair with blue highlights) stated she had already called me. I had not received a phone call. She stated she had called me on a bullhorn. (Why take my phone number?!?) I explained I could not have heard her due to being parked far from the entrance, the air conditioner was on, and the street noise from Montano. She stated, "That's why we tell everyone to leave their windows cracked." (I was not not informed of this.) I stated that I felt their system was lacking. It did not include the health and safety of the patients. I suggested it needed adjustment. She replied, "This is PROTOCOL." Now, I'm hot, tired, frustrated. My two dogs (10 years old) are hot, tired, frustrated and thirsty. No water, no apologies for the miscommunication, just a bunch of defensive attitude. So, now I am allowed to sit in the "Zone". She places me at the end of the list. I am the second to last person seen before they closed. 12:35 pm. (The last person was an elderly woman with a cane and a sob story). Total time for two dogs to be weighed, be seen (separately) by the doctor, and receive several shots: 4 minutes. As the young woman with the pronounced attitude stated, "You have a choice where you go." I will take that advice. Thank you. Update: I wrote to Valley Vetco with my concerns and unsatisfactory experience today. They were dismissive and simply told me that they were not interested in my business.
Response from Valley Vetco
"As all businesses have had to adjust to dealing with COVID-19, we have new changes to our check-in procedure. The new system has been well accepted by our clients. Many medical facilities have implemented this type of check-in procedure with their patients. We would not implement these changes if our veterinarians believed it was a concern for the health or safety of our patients. Our sign is sheet does not ask for a phone number, it asks only for the client’s name. Which is not a confidentiality issue. We have a big sign above the table where you sign in that explains how check-in works and directs client’s to return to their vehicle and listen for their name to be called after they sign in. Our staff walks up and down the entire strip mall and uses the bullhorn to call names. We cannot have people standing along the store front, as our clinic does not take up the entire building and we must respect our neighboring businesses. We cannot give an estimate on wait times because we do not know what services our patients need until they are checked in at the front desk. Some may require and office visit, which varies in the amount of time spent with the vet. We are extremely busy and being an established client that has been here before, you are aware of how busy our clinic can be and that wait times can be long. We have posted all of our changes on our website, Facebook, our phone message, and outside of our clinic. We also tell every client that calls ahead of time what to expect when they arrive. If any of our clients are not comfortable with our new check-in procedure, they are more than welcome to visit a full-service veterinarian with a set appointment time for services."
Steve P.
Aug 2018
Veterinarians
Staff was extremely rude. Horrible place.
Patricia C.
Jun 2018
Veterinarians
Very impressed with care, professionalism, and price.
Response from Valley Vetco
"Hello Ms. [Member Name Removed], Thank you for taking the time to review our practice. We are happy to hear that you are satisfied with our services. We appreciate your business. Sincerely, The Doctors and Staff at Valley Vetco."
Celynda T.
Apr 2017
Veterinarians
All staff members and veterinarian were friendly, helpful and professional. Great veterinary care at an affordable price!! So happy I switched vets. Also recommended a referral for a specialist for my dogs dental needs. Front desk staff even happily faxed my dogs records to an out of state boarding facility, very helpful. A+ across the board, thank you!!
Response from Valley Vetco
"Hello Ms. [Member Name Removed]. We thank you for reviewing our practice and are happy to hear that you enjoyed your visit to our clinic. We hope to see you and your furry babies in the future. Sincerely, The Doctors and Staff at Valley Vetco"
Robert D.
Aug 2013
Veterinarians
We love them. They're very affordable. Even for surgery, the prices are unbeatable. They're very professional. The only frustrating thing is because they are so reasonable, the lines are long but we're going to wait. They have excellent rates. They have given my cat wonderful care. I've never had anything go wrong with them.
Marcia M.
Jan 2013
Veterinarians
I use them all the time. Their customer service and price is really great. It's a walk-in clinic and you don't have to make an appointment.
Susan S.
Jun 2012
Veterinarians
I take them in for shots and this and that. They are very good and very reasonable. It makes having animals affordable unless they get some kind of sophisticated disease, like cancer. These people are really good about the shots and getting your heart worm pills. I would give them A's for everything.
MB L.
Jan 2012
Veterinarians
My experience went fine when doing immunizations and putting in microchip's on three of my cats. I would use them again in the future.
Michael M.
Aug 2011
Veterinarians
Took cat in for shots. Vetco was very busy, as usual. They handled all customers, including us, promptly and efficiently. The was very courteous and professional. I will definitely go there again when necessary.
Michael M.
Aug 2011
Veterinarians
It went very well after all. the surgery was performed at the time specified, the meds were helpful to the cat's recovery, and there were no problems at all.
Christy O.
Jun 2011
Veterinarians
I have switched to another vet because of a serious problem Valley Vetco has in reception. This bottleneck is caused by one employee who keeps a huge line of people waiting with their pets while she tediously, pedantically goes thru every possible medical detail with the client checking in or picking up their pet. It's information that other receptionists there relay much more clearly and consisely. Something similar to the following happened on three separate occasions, while getting vaccinations and having our dog spayed.
The last time our Doberman was barking and this Receptionist kept glaring at us, as if we were doing the barking. I could be wrong, but she seemed to take satisfaction in the discomfort of the people and pets waiting to check in! We waited more than 30 minutes to be processed to even be seen. On that last visit, when I finally saw one of the Vets, I complained to her about the long, unnessesary wait and arrogant behavior of the receptionist but got no satisfactory explanation. I now take my pets to the other Vetco where they are much more organized and friendly at getting their clients seen. It saddens me to give a fine Veterinary practice such a bad review. Perhaps it will help them want to deal with this difficult receptionist. I know sometimes the boss is too busy to notice what's happening out front.
The last time our Doberman was barking and this Receptionist kept glaring at us, as if we were doing the barking. I could be wrong, but she seemed to take satisfaction in the discomfort of the people and pets waiting to check in! We waited more than 30 minutes to be processed to even be seen. On that last visit, when I finally saw one of the Vets, I complained to her about the long, unnessesary wait and arrogant behavior of the receptionist but got no satisfactory explanation. I now take my pets to the other Vetco where they are much more organized and friendly at getting their clients seen. It saddens me to give a fine Veterinary practice such a bad review. Perhaps it will help them want to deal with this difficult receptionist. I know sometimes the boss is too busy to notice what's happening out front.
Victor B.
May 2011
Veterinarians
It's quick service and very, very reasonable. They only do shots and do neutering there.
Christy O.
Jun 2010
Veterinarians
Excellent caring, professional vet. Affordable. Excellent follow up and aftercare instructions
Brianna L.
Nov 2009
Veterinarians
I take my animals into them, because they are much cheaper for the basic services then a regular veterinarian. I will continue taking my animals in to them in the future.
Licensing
Insured
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FAQ
Valley Vetco is currently rated 4.3 overall out of 5.
Monday: 2:30 PM - 5:30 PM
Tuesday: 2:30 PM - 5:30 PM
Thursday: 2:30 PM - 5:30 PM
Friday: 2:30 PM - 5:30 PM
Saturday: 1:00 AM - 4:00 PM
Valley Vetco accepts the following forms of payment: Visa, Discover, MasterCard
Yes, Valley Vetco offers free project estimates.
No, Valley Vetco does not offer eco-friendly accreditations.
No, Valley Vetco does not offer a senior discount.
No, Valley Vetco does not offer emergency services.
No, Valley Vetco does not offer warranties.
Valley Vetco offers the following services: Our services include: • Vaccinations • Declaws • Spay and neuter • Dental care • Leukemia and heartworm tests • Microchip insertion. We offer shot clinics five days a week so you can get your furry best friend vaccinated quickly and easily at a low cost. There’s also no additional office visit charge for things like heartworm testing, nail trimming or microchipping. Call Valley Vetco today with any questions or concerns, or to make an appointment!
We do not do x-rays, blood panels, lab testing, emergency care, or euthanasia.