SELECT FLOORS INC

unknown

 After delivering the flooring, we agreed on an install date/time.  Chuck estimated that the job would take 3-4 days, with the qualifier that they did not know how difficult it would be to remove the old wood floor.  I was told the install team would arrive on Monday, between 8:30 - 9:00.  Someone (Aaron) finally showed up at 9:45 that day.  I showed him the areas that were to be replaced - the entry way and kitchen.  He proceeded to tear out the entry way first, which seemed odd to me because that area would be a high traffic area for their work the next few days.  After 1 hour, there was only a very small area that had been torn out.  Aaron consulted w/Chuck by phone and determined he needed to rent a tool to make the removal easier.  So he left.  During that time, someone else came to help Aaron.  The first day, they left around 3:30 - 4:00 after not a lot of progress.  The next day, Aaron showed up around 8:45.  The rented tool broke so he left at 3:00.  Meanwhile, before all the old floor had been removed, Aaron started to put the new wood flooring in the entry way - the area they were constantly walking through to get to the kitchen.  I called Chuck to express my concern & my husband instructed them to wait til the kitchen was done.  Before he left that day, I asked Aaron what time he would be at my house the next morning.  He said he would try to be there by 8:30.  Next morning, he didn't arrive until 9:45.  By this time, I had contacted Chuck (the owner) numerous times with my concerns about the job getting completed, the hodge-podge way his team was working, lack of proper tools, etc.  By the end of the fourth day, I was told it looked like they were going to run out of the new hardwood floor before the project was finished.  I spoke to Chuck about this and he started looking for more.  Found out the supplier was all out of that particular flooring.  Chuck said he would "stay on it."  I started checking on-line and found several places that seemed to have it.  There was enough flooring to complete the kitchen, which was done by late Friday afternoon (5 days after they started);however,after Aaron was "finished" the new flooring had adhesive everywhere & even after he mopped, it was still there.  I was told it would take "some elbow grease" and few cleanings to get the adhesive off.  Not what I wanted to hear.  My husband called Chuck & Chuck agreed to come the next morning (a Saturday morning) to clean the floor himself.  He showed up as promised.  This was his first visit to my house even though I had called numerous times during the week to express my concerns over timeliness, some holes that Aaron made in my walls when removing the old flooring, etc.

After 5 days, my kitchen and entry floor had been removed and the new floor in my kitchen was completed.  My entry way was torn up, waiting for new flooring, which I was informed I had to pay for, even though Chuck had been to my home and estimated the amount of flooring needed.  Once the new flooring arrived over a week later, I picked it up myself and paid for it.  The team was supposed to be at my house on a Monday morning at 8:30 to complete the job.  I had a call from Chuck that morning telling me that Aaron had just texted him informing him he had to be in court that day. This was beyond frustrating and I told Chuck this.  He said he would "make it right" by giving me $100 worth of cleaning products!  Not what I wanted to hear (again).  Chuck finally agreed to deduct the cost of the additional flooring plus another $150 for the holes in the wall my husband had to patch.  I agreed on this contingent on his workers showing up the next morning and completing the entry way.  On Tuesday morning, two people, one of whom I had never seen, showed up saying they would install the hardwood flooring.  One was just learning the install process, the other I had never seen, but I was told she was Aaron's wife.  When I asked where Aaron was, I was told he would not be coming.  Another call to Chuck, this time to tell him we were done with his company.  I found someone else to install the flooring and deduced this cost from his final bill. 

This was the most frustrating, nerve-wracking home improvement project I have ever experienced.  Sure, I ended up paying a little less than the original estimate ($330)  but the project took longer, I never knew what time they would show up and how long they would stay any particular day, plus I had the inconvenience of having my entry way torn up for over a week.  I had the responsibility to find another installer to complete the job.  I am most upset with how a business owner could send such an unprofessional team, expect me to inform him what time they came and went, and take over directing the workers because the owner didn't seem to be very effective at this himself.  I was also blamed for the shortage of materials.  After all this, Select Floors felt good about taking our money, even though they didn't deliver even adequate customer service.  I know this because when Chuck sent us the final invoice (which he was right on top of, by the way), we told him if he felt good taking that amount of money from us, we would send the check.  He said that was fine with him.

I have done business with Chuck Bush at Select Floors before stripping sealer off an old brick floor in my solarium.  It wasn't cheap but the job was done completely and professionally with no odor. I had recently seen a neighbors wood floor installed by Chuck Bush's sons and was excited to see them start the job by stacking the floor for proper drying.  That was last I saw of Select Floors because unknown to All of State Floors who was the main contractor, Chuck Bush had subcontracted the job to a previous employee. My suspicions started right away when they cleaned tools and vacuum cleaners in spots other than the one I showed them.  Than shortly after they started I noticed the wood was not cut to fit the wall.  So to correct this problem we undercut the plaster wall about a half inch and the cuts didn't improve!!  They said they would fill it with wood putty . Aside from the very bad cuts and spaces between the lengths weren't tight!   After a day of watching them track glue all over the new floor, as well as my patio, I contacted Tory Martinez at All of State Floors.  Tory cam out and agreed these guys were not professionals and the job was going very badly.  All of States tore out the freshly installed floor and ordered more hickory floor from Homerwood.  Within a couple weeks I had a new crew led by Jose Vera and the floor was completed professionally.  .

I chose Select Floors despite a lower rating on Angie's List because of the products Chuck Bush uses. Select Floors uses the Bona system which promised little or no dust during the sanding process. The system was as promised. We haven't even had to vacuum the blinds which we left in place. We chose the commercial grade of the Bona product he uses because the wood floors will have heavy usage. The process - sanding - filling (floors had gaps and dents - and initial seal with two additional coats - took six days. This was more difficult for Select Floors since they were coming from Albuquerque to Santa Fe and we asked that they not begin the job before 9:30 am. Dennis,who did most of the work, stayed until 9 pm on one of the nights and worked all day on Saturday so that they could honor their promise to work the hours we chose. Our floors look beautiful. Chuck Bush worked with Dennis on one of the days and was very professional in his dealing with us. We thought the price was fair as we had had several other estimates which all came in about the same price, but without the Bona factor. While I pray that we won't have to do this again in my lifetime, it is nice to know that we can call Chuck to work with us and check the floors and their wear - just the way you do with a roof. I am glad I ignored the B rating and went with Select Floors.

We had to pay to have job redone.

Superb and fantastic job! Select Floors was kind and courteous, with great craftmanship and attention to detail. I had a really bad refinishing job done a few months before by a different company and Select Floors came in and really turned things around in my house. I wish I would have gone with them the first time!! So thankful for their dedication to their work and thier skill. Just slightly higher price than other esitmates but worth this in so many ways! Would recommend again and again!!!

These fellows were terrific to work with -- very professional. They totally committed to the job and to making sure we were happy with the results. This was a VERY difficult job, as the floors were made of extremely soft pine. The old surface had to be sanded off, and then we had to select the right color and sheen for the refinishing. The floors look beautiful!

I chose Select Floors over another contractor because the owner was very responsive when I asked for a quote, and although the price was a little higher, he uses a dust-less system and environmentally friendly products. We found a place to stay with our dog and cat for the week while the work was being done, but we live in a tough neighborhood, and I had to show up each morning to disarm the alarm system and return each evening to re-arm it. The worker performing the work was late every day, would disappear for hours at a time, leaving our home unprotected, and kept me waiting until late into the evening for his phone call to set the alarm. Dude, I have a job to go to, too. Turns out - no surprise - it was the owners son. The good news is, the floors look great, and I am pleased with the value for the price paid. Would I recommend this company? Only if the owner himself is going to do the job.

The company representative came out very quickly for the estimate. The floors are in a house built in the 50's and they were covered by carpet and did have some staining. Select floors got us scheduled right away once we made up our minds to have the floors refinished and got the job done in two days. They sanded, filled and sealed the floors with two coats of sealant. We had two rooms refinished and they turned out LOVELY!! We are very happy with the work and with the end result. We just wish we had more hidden gems to refinish because they really turned out nice.

This project took about 4 days. They always showed up on time and worked the entire time they were there. The workers were not just playing around. I thought they did a very good job on the floors. It looked very natural and exactly the way I wanted it to. After the job was done, the company called me a couple days later to make sure I was happy with the way it turned out. They also left behind some cleaner to use on the floors.