Sarah's Appliance Repair & Exchange
About us
Hello, I have been repairing large appliances for over 21 years and servicing our community since. I am the owner as well as a technician. I strive for 100% customer satisfaction and work on building lifelong friendships. I accept cash, check or credit card and offer paperless invoices. All parts and labor performed have a warranty. Sarah
Business highlights
Services we offer
I offer expert diognostics and repair on all makes and models Including FREE maintenance tips.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
93% | ||
4% | ||
2% | ||
0% | ||
2% |
"Mr. [Member Name Removed], thank you for your review. After looking into this, our records indicate that we installed the Ice maker in August 2016. Our service comes with a one year warranty on parts installed and labor performed. I do not see that we were informed that your ice maker was not working. Our goal is to provide the best service and keep our customers 100% satisfied. Please contact me directly to discuss this. 688-4005 Thanks, Sarah"
When they first came out they thought it was a thermostat, but then they said "no" it was the ice maker. They charged me $365 to put in the ice maker and that did work. They had to come back out and they put in a thermostat that was another $400. I suspect that all I needed to begin with was the thermostat.
The guy that came out wasn't very good at diagnosing. He didn't really diagnose the problem, he just fixed everything. It could've only been two things: the ice maker or the thermostat, so we put both in. I suspect that if he would've just put the thermostat in first, that's all I would've needed. He came out three times. I don't think I would use them again.
Jarod was great. I was told that they would meet me between 8-12. He showed up around 9am. He even insisted on putting on booties to protect my house from his shoes; unnecessary, but notably respectable. He tested the light bulb unit and looked things over. Turned out my problem was caused by user error. Apparently, if the mustard was preventing the door from closing, then the light doesn't go off and eventually it can start to melt the plastic. Stupid mustard. Anyway, I was only charged for the service charge, and he told me that if it continues to malfunction, and that doesn't end up being the problem, then the next service call charge would be waived. Excellent service!
I'd also like to note how well prepared these guys were. When I scheduled, I was supposed to call back and relay the model # of the fridge...of course forgot, but a woman called around 8pm and requested that information. She was very pleasant and patient with me as I tried to read the tiny print, she even allowed me to send her a picture to a cell phone. My guess is that they do this so that they can better prepare for any parts they might need. Impressive. It's the little things that make these kind of things run smoother... these guys are quite the TEAM of professionals! I hope to never need them again, but I’m glad to know this type of appliance repair shop still exists. I’ve had some run in with the opposite. But these guys, 5Stars!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.