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Reliant Capitol

Founded 1984 • With Angi since September 2010

4.1

(26) Verified Reviews

Description

Additional contact name - John Currier. Additional phone - (623) 388-8899....

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Verified Reviews

A few reviews for this pro...
2.0

03/10/2019

I strongly caution anyone considering Reliant Capitol as a contractor for home improvements. My wife suffers from Alzheimer’s and we needed to replace a shower with one that included safety bars and a removable shower head. The salesman assured me the work could be done quickly (start in 1 to 2 months) and that installation was a two day process. After 4 months of no word from Reliant Capitol I st...

Description of Work
Shower Installation

Category home remodeling,sunrooms

2.0

05/09/2017

A few months later I contacted Reliant because after one winter, the windows were drafty, filled up with water when it rains, and dust/dirt blow in. In spite of my several complaints, including to the Better Business Bureau, which got me no where, Reliant has not lived up their "lifetime" guarantee. They don't return calls. Customer service says, "I will have a manager call you back." That NEVER h...

Description of Work
I ordered 4 custom replacement windows for my home. The installation went ok and the windows look nice.

Category replacement windows

Service Provider Response

Although we take this complaint seriously, we are surprised by the nature of it. In particular, we have no record of any of our windows ever leaking water. The work completed date of 5/9/15 does not match our records which indicate our last order contact in 2012. In addition, we have no record of any service calls from this customer recently at our local office in Albuquerque. We will contact this...
3.0

05/09/2015

If you go with Reliant Capitol expect to get a form of Jekyll and Hyde performance from them. Perhaps the most important thing is the quality of their windows and installation. With this there are no complaints, the quality of the windows and installation are outstanding. They truly are excellent windows built for the NM climate. We've had them for a few months now and they do indeed make a big di...

Description of Work
Reliant Capitol installed 8 windows in our house, all in our bedrooms and master bathroom.

Category replacement windows,sunrooms

Service Provider Response

Although we are pleased with this customers satisfaction with our product and installation, we regret their specific negative experience with the service for the replacement piece of glass. This mistake should not have occurred. It is clear by the expressive nature of their complaint that the slow to respond service process was upsetting for them. This we take seriously.To prevent such issues in t...
3.0

07/19/2014

did not use them, we used Glass-rite instead, also they have called numerous times, but never leave a message. If you have to solicite for sales then maybe your price and quality are not worth it.

Description of Work
they came and measured our windows, 23 total. Did not like quality or style of window, salesman was overly friendly , estimate was $10,000 over company we used. Did not use them.

Category replacement windows,sunrooms

Service Provider Response

Apparently this review was posted about two and a half years after a sales consultation with this customer based on the dates referenced in the review. We take all revues seriously but, would like to make the following points. Although customer perceptions are to be taken seriously they are subjective in nature. It is extremely rare that the quality of our products is questioned. Our customer feed...
4.0

04/06/2014

Install went well, but it took forever to get them to come out. I had to call the install coordinator repeatedly. Product came in and sat for about a month before I called install coordinator.

Description of Work
Install window and sliding glass door

Category replacement windows,sunrooms

5.0

04/01/2014

It was fine. The team of installers were very polite, kind to our children and protective of our home. They wore boots on their feet to avoid bringing in any additional dirt. They were efficient and timely. We were very impressed with the workmanship. We had previously had windows installed by another individual and there was no comparison as to the craftsmanship provided by Reliant Capitol. Would I use them again? You bet, they are returning this summer to do some more window installations.

Description of Work
Installed three bedroom windows

Category window installer","patio builder

5.0

03/30/2014

We would definitely use them again.

Description of Work
The windows provided by Reliant Capitol are superb, and those representatives we had contact with were friendly and professional. The installation was delayed by a couple of weeks, so make sure the Arizona production group delivers on the promises made by local salesmen, but once here and installed, the windows have been a great asset. They helped us control the cold this winter, and if they live up to claims for heat reflection, will be very much appreciated this summer. The installation process is thorough and not as messy as I'd feared. Be sure to clear away all removable items from their work area. The caulking job, as a final touch, was superb.

Category window installer

3.0

03/09/2014

When we purchased these windows, the company was called Century One Builders. They have since changed their name to Reliant Capital. We originally planned to replace only 10 windows, but because of better pricing, we decided to replace all windows and doors. When window delivery arrived, only half of windows were sent. Those were installed as planned, but had to wait several more weeks for the entire order. Installers were professional and did a good job. The most recent problem occurred when we had a failed window that crystallized for no reason (December 2013). Even though we were not at fault and windows are supposed to be covered under warranty, the company claims that the glass and installation are not covered under the warranty, only the frames. This was certainly not represented to us this way when we purchased the windows. The sales rep specifically told us that if our windows broke and it was a "window failure", the company would replace our windows at no cost to us. If this is not the case, the company should make it VERY clear when they sell the windows that the warranty does not cover the GLASS or the installation. It seems to me that the glass is part of a window. We have been very disappointed in the warranty coverage for our windows. In addition, we are constantly getting phone calls from Reliant Capital sales reps trying to sell us windows. We have told them innumerable times that their company has already replaced all of our windows, but the calls continue. Seems like they should be able to take us off their list.

Description of Work
Replaced 25 aluminum windows and 2 sliding glass doors with double pane butyl sealed glass vinyl windows. Windows included low E2/argon glass package.

Category window installer","door installer","patio builder

4.0

03/03/2014

Professional performance. Good deal to deal with.

Description of Work
Built porch shade

Category patio builder

2.0

08/09/2013

We wanted to upgrade window from aluminum to vinyl to save on air conditioning costs. A company representative called; so, we decided that it was a good time to start taking bids. He was advises that we would talk to several contractors and take several bids to get an understanding of the products. Also, the representative was advised of this on arrival. At the end of the presentation, we were pressured to purchase instantly. Then, we were called names as the representative left the house. I felt that this was over-reactive because there was a chance we would have called back. However, this action guaranteed we would not work with this company.

Description of Work
provide estimate

Category patio builder

    Services Offered

    Manufacturer of high quality replacement windows and sliding doors. Applicator of replacement swing doors, patio covers, vinyl siding and trim, stucco repair and coating and cabinet refacing with counter tops and bath conversions.

    Services Not Offered

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Warranties
    Yes