Petroglyph Plumbing & Heating Inc

"We truly apologize that your experience with Petroglyph Plumbing and Heating was so uncomfortable. We understand that there is no excuse for at least not calling prior to our window of arrival that we are going to be late. I did apologize upon arrival and you mentioned there was no problem. There’s also no excuse for leaving bits of solder upstairs and had you advised us having missed this after completion of work we certainly would have immediately cleaned it up or had you mentioned it on the second trip, we would have apologized after you had to clean it up. We, of course, would have no idea where your infant crawls. Even though we are meticulous in describing on our invoice services provided, they somehow appeared minimized in your comments leading to a lack of value of services truly provided for the price. Additional trips typically are the result of the service provider trying to save money for the homeowner on the first trip. If problems still persist, a second trip is required and the second trip charge is waived so as if it is billed as a single trip. There are some issues, like in your case with the introduction of air into your system, that the function of time can resolve and it seems irresponsible and unprofessional to have a client pay for unnecessary services. Oftentimes due to preexisting conditions, as in your case – noisy baseboard operations due to air, corroded air vent, and inadequate isolation and purge valves - this becomes compounded and would require significant additional cost to resolve secondary issues as a result of the primary issue. As for being unfriendly, that’s a first for us and we apologize and have no explanation outside of feeling a little under the weather due to a cold and our desire to resolve your issue quickly due to our late arrival. I appreciate the time spent in your review and fortunately a review like this is rare in over ten years of business. Unfortunately since they are rare, this is very unsettling for us. We hope you will accept our apology and if you need references to demonstrate that this was an anomaly, we would love to provide them in case you would consider us for any additional service."

"Thank you for your recent review of our service with you. Unfortunately in this matter, we do not make the equipment, we did not install the equipment, nor do we own the equipment. You hired us to perform a service on your tank-less water heater, which was not covered under warranty due to the age of the product, and to our dismay it was improperly installed initially. We offered necessary steps in attempts to fix the situation as suggested by the manufacturer along with estimates of the pricing that would be charged. You then stated that you would perform the removal and installation of a tank type water heater yourself, and made no mention that you were unsatisfied with the services we performed. Our pricing was in line with the services perform as you can see from our past we do have a history of great service."

"[Member name removed], Thank you so much for taking out the time to rate our services. It was our pleasure to help you with your plumbing needs. If you have any questions or concerns in the mean time, please do not hesitate to give us a call."

"(Member name removed), Thank you for providing your feedback for our services. I am happy I was able to address your plumbing issues, as well as your boiler issues. If you should have any questions or concerns now or in the future, please do not hesitate to contact us."