Perfection Honda

I am satisfied with their service.

I was beyond delighted to know that Perfection Honda was happy to work on my Hyundai, as they'd helped me get 300,000 great miles out of my 1980 Honnda Civic wagon. Their quality and level of service is unsurpassed, and they are, indeed, a class act. I don't worry that I'm being upsold or talked into unnecessary maintenance (i.e., an accelerated maintenance schedule); nor do I worry that I'll be blindsided by big, unexpected, and costly repairs I didn't see coming. I asked them to make sure my car was road ready for an out-of-state road trip, and I truly felt safe on the road. The headlight defog was amazing given how bad they were--they look like brand-new headlights!

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It was a standard stuff and I like the service riders. I think they're good and it's just a pretty good outfit.

Good service. Discovered power steering leak and recommended course of action to fix with detailed estimate.

All of the people we spoke to were knowledgeable and took down all of our descriptions of the problem.  They worked the car in on Saturday and called with the news that the alternator, alternator belt, and alternator pulley needed to be replaced - source of the whine that I had reported.  They also noticed that the wiper blades were cracked, engine valves should be adjusted, spark plugs should be replaced, and that the air and pollen filters should be replaced.  Everyone we spoke to was happy to get into the details of the problems and why things were being recommended and the possible side-effects of not performing the maintenance. Being that this was the first major maintenance required for this vehicle (over 100k miles), we gave them the go-ahead to address all of their findings.  At that time, I also asked them to examine the front brakes (grinding but had been deemed 60% and fine at the previous service at a different location).  They took a look at the car there on the spot and found the brakes to be cracked - nothing a little cleanup couldn't fix.  Gave them the go-ahead to clean/grind the brakes.  They had some coupons out on a desk and were happy to apply them to the Service and Maintenance items in the order.
We were informed that the Alternator parts were not in stock and would have to be ordered.  They expected delivery on Tuesday.  They were also straightforward when we asked whether the car was safe to drive (with 2 small children) or should be left at the shop.  We left the car at the shop and they estimated that it would be done on Thursday.  In the end, they called on Tuesday with news that the car was done.  They had finished the general maintenance in the previous days and did the Alternator as soon as the parts arrived. 
They offered a courtesy vehicle to come get me.  The courtesy vehicle arrived at a different house, but it was nearby.  She called when I didn't answer the door and I walked down to her location.  They went through all of the items on the bill in detail and showed me that the discounts had been applied.

Because my Honda S2000 is so low to the ground, we have to have the oil changed professionally. They changed oil quickly and did the job well.

They are on time with everything, very quick, great waiting area, and they have a shuttle. I was very pleased with their services.

They were extremely helpful. I had missed the courtesy van and they loaned me a car to use for the day until the car was fixed. Very friendly and helpful.

Great, no charge

The check engine light on my Honda Pilot turned on a couple of weeks ago but I didn't think to have it looked at until just hours before our Spring Break road trip. We live near Perfection Honda off of Academy and so I called to see if they had any last-minute appointments. The woman who answered the phone was very nice and explained exactly what I needed (she had service records from the previous owner) and said if I'd like to save a bit of money I could have the timing belt replaced the next morning and hold off on the 100k mile check-up for a couple of months. That way I wouldn't blow our vacation budget. I agreed and set-up an appointment for the next day. That night while searching for their store hours I found a 15% off coupon on their website - the online coupon saved us $144.77!

My husband dropped my car off in the morning and they called just a few hours later to say that they had the engine pulled out and the new timing belt put on. They offered to replace a side panel for the engine mount for just the cost of the part and a few minutes of labor while the engine was pulled out - it was less than a $100 bill increase. If we would have waited, it would have been several hundred additional dollars due to the having to take the engine out again.

We said yes and were driving home within a couple of hours. Everyone at Perfection Honda on Academy was friendly and helpful - we are very thankful!