Pella Windows and Doors
About us
Showroom locations: *ALBUQUERQUE, NM 3901 Singer Blvd NE, Mon-Fri 8AM-5PM, Sat 10AM-2PM; *SANTA FE, NM; 3201 Zafarano Drive, Suite D, Mon-Fri 9AM-5PM; *EL PASO, TX; 6703 North Mesa Street, Mon-Fri 8AM-5PM
Business highlights
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise. For Angie's List members wishing to take advantage of an additional special offer from Pella, you must make your initial appointment directly with Jeff Reynolds at (505) 918-6339 or by email to [email protected].
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 8% | ||
| 5% | ||
| 5% | ||
| 5% |
"Hi there! Thanks for the great review! We're so glad you had a great experience with us!"
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
"Thank you for your review. We appreciate and value your feedback. Best, Pella Community Team"
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
The crew did a tidy job of taking out the existing windows, including a couple of snags (the house was built in the 1970s and has a couple of not-quite-up-to-snuff renovations done on it). They fitted the windows cleanly and made sure they were snug in the framing and flush. They cleaned and caulked the interior and finished the exterior gaps with silver barrier. The worksite was left clean and there was no damage to any of the house interiors or to the outside.
We had a stucco crew finish the outside around the windows when we had the entire house restuccoed a few weeks later.
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. We'd love to see any before and after photos! Kind regards, Pella Community Team"
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"
"Thank you for sharing your experience with us! We're pleased to hear your experience was positive from start to finish. We'd love to see any before and after photos! Kind regards, Pella Community Team"
"Thank you for your review. We appreciate and value your feedback. Kind regards, Pella Community Team"
They replaced about a half-dozen windows with low-E windows.
"Thank you for your review, we appreciate your feedback! We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
"Thank you for taking the time to write about your experience with us. We have received your review and sent it to our customer service team for follow-up. A Pella representative will be reaching out to you as soon as possible to discuss your experience further. Thank you again for your feedback. Kind regards, Pella Community Team"
"Thank you for your great review! We're happy to hear your experience with us was a positive one from start to finish. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
I bought a house in Santa Fe that had plywood over a window that had been knocked out. The first thing I wanted to do was get the window replaced. Because it is an expensive house and because I wanted no problems, I went to the Pella showroom in Santa Fe. I was told that it would take 30 days to get someone to come out and measure the window and an additional 30-45 days after that to get the window in to be installed. Or, I could call a man they recommended who had been "certified" as a Pella installer and see if he could measure and order the window in less time. Since I was anxious to get the plywood off the window, and since I do not live in Santa Fe, I was anxious to get the window ordered, and thereafter installed, as soon as possible.
The guy was able to come over the next day. He took the measurements but called me the next day to ask me to get another measurement for him because he had forgotten to get it. He finally came back over and measured again. He never asked me what I wanted and, when I suggested that the glass needed to be tinted, he said that we would put a film on it after it arrived to cloud it, since the window was in the bathroom. I was not surprised when he wanted a deposit, but I was surprised when he wanted a personal check, rather than for me to pay Pella directly. I called Pella to make sure he had ordered a window, which he had.
Around a month later, the window arrived and I came to Santa Fe to be there when it was installed. The guy tore out the old window frame and then started getting stressed and angry. Since I had a hole in my wall, I decided to stay quiet. As it turned out, he had ordered the wrong window in so many ways. First, he had bought a new window, not a replacement, so he tore out stucco and adobe to try to get the wings to attach. Next, it turned out that, since the window was 12 inches from a shower, it should have been protected glass -- he hadn't ordered that. The outside color did not match any other windows or doors. It opened, but it opens going the wrong direction. Plus, it is so big, you can use it as a door. And, from the outside, the window is about 8 inches off the ground.. Had I had someone professional to help me, they would have probably suggested a smaller window, which will replace this one. By day two, the workman was getting abusive and racist. He dug out still more stucco and adobe, so it is now torn out about 4-5 inches all around the window. Then he decides he is through, leaving a mess. I was getting very scared of him so as soon as he got out of the house, I got the dogs, locked the door, got in the car and drove to Pella. I told them I did not think they should recommend the guy any more. They sent out one of their installers, who looked at the job and just shook his head. He said that this guy had snowed a department head at Pella as to what he could do, but the installer knew he was just blowing smoke. Not only was the guy not "certified", he was not licensed as a New Mexico contractor. Pella ordered me safety glass to replace the glass that "would break in to shards if I fell in it coming out of the shower."
I went to Pella to get a good product and to have no problems. It has been a nightmare from the very beginning. The window is still in the wall until I determine how to replace it. There are gouges all around the inside and outside of the frame, where he tore out the adobe and stucco. The window is so large, you can see me in the bathtub from the street. He did not order clouded glass.
Management has not been helpful. I am out money and am highly stressed to have gone through this. For them to recommend a non-licensed man who is as unprofessional as this guy is, is really, really bad. I will need repairs to my wall, inside and out, to the tune of around $2000 -- just because I wanted something good and professional. I have Pella French doors in my home and love them. A representative came to the house to see the window last month. He was pretty appalled by the installation. It shows chicken wire on the inside and is not water-proof on the outside. Since then, he has ceased answering my calls to him.
Pella's card says "Viewed to be the Best." That is always what I thought. I do not know where I will buy my next windows, but I would not suggest going here. To date, there has been NO action on Pella's part. I am currently writing reviews, and will seek out legal advice in the coming weeks.
"Thank you for letting us know about your experience. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
"The entire Pella Windows and Doors Southwest team thanks you for your business and for sharing your Pella-experience with the Angie's List community. Your feedback is what drives me in my daily duties as a Pella Sales Specialist, to find the right products, installations and overall solutions for each and all of my customers. This customer chose Pella's Designer Series wood-clad windows and patio doors with triple-pane glass and Slimshades between-the-glass. This series offers one of the most energy efficient and innovative fenestration products proudly- manufactured in the United States today. The exterior clad color is Stormy Blue and the interior is a custom-stain applied in our Albuquerque location's professional paint-booth. Special Thank You - goes to Marty Garcia of Target Builders (Pella-Expert Installer for 10+ years) and his seasoned crew for making these projects possible. Jeff Reynolds, Pella Sales Specialist served this customer on both projects. To arrange your in-home or in-showroom consultation simply contact Jeff directly at (505) 918-6339 or by email to [email protected]."
"Wow!!! Thank you for sharing your Pella-experience with the Angie's List community. It is my pleasure to have served as your "Pella Fella" on both projects. As I recall, your old windows were steel casements and the giant sliding doors were also steel - extremely inefficient and difficult to operate. The conversion to Pella's Designer Series wood/clad windows and patio doors provides excellent energy efficiency as well as the beauty and benefit of between-the-glass window fashions. Thank you again for your business and your feedback. Jeff has served Pella since 2004 and can be reached by phone (505) 918-6339."
The two installers worked quickly, removing the old door and glass, and installed the new fiberglass composite sliding door and window in about 5 hours. Only issue was they did not bring enough of the trim pieces and had to wait for more to be brought to the jobsite.
The new installation looks so much better then the original! I would use Pella again without reservation, a great product.
"Thank you very much for your continued business and thank you for sharing with your fellow Angie's List members. This customer chose the Designer Series sliding French doors that feature triple-pane glass and blinds or shades between the glass. This customer preferred the room-darkening shades. Jeff Reynolds served as the sales specialist on this project. Jeff can bve reached directly at (505) 918-6339."
"Thank you very much for your business and for sharing with your fellow Angie's List members. Kate Botkin served as the sales specialist on this project. Kate is a three-time Pella Corporation President's Club award winner. Kate can be reached directly at (505) 690-9144."
"Thank you very much for sharing your Pella experience with Angie's List. This customer chose an oak-grain fiberglass entry door system, factory-stained inside and out. The fiberglass entry doors are an excellent way to have the look of wood without the high maintenance of wood, not to mention, increased energy efficiency. Jeff Reynolds served as this customer’s Sales Specialist."
"Thank you very much for sharing your Pella experience with Angie's List. Doing the project in phases is commonly done and allows the customer to see the quality of Pella's products, installed by Pella-professional without committing to the greater project. I and Pella are confident that the customer will not hesitate to call us back for the next phase. This customer chose the Impervia (fiberglass) windows, a wise choice for our harsh NM weather fluctuations. All Pella sales representatives must be professional and cannot pressure the customer to make purchases. Our brand, our products and our professional employees and installers are what make Pella - viewed to be the best. We look forward to serving you again soon."
Licensing
State Contractor License Requirements
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