OTERO & SONS ROOFING

Fascia boards are visibly rotting and gutters are falling off. They came, did the roof, charged $1800 more than what they quoted. We have been waiting on a call back for a month in regards to why the roof was done with rotting fascia boards... The owners son said he would come back out and make this right. He did come, we've been waiting on an additional quote, that was 3 weeks ago! I make contact today and was told I will need a contractor to do the fascia and gutters since the roof has already been done!

I've had several jobs done by them on different properties.

workmen were very nice and did a good job

They were very friendly and professional. The cleaned up after each day's work. They they were able to reuse our clay tiles with minimal breakage and were able to find new tile that matched and blended it with the old. No more leaks!

unknown

They were efficient and thorough. They did an excellent job. The house is about 50 years old belonging to a relative, but the carport was built in the 90's. This company has also installed ventilation fans on the roof of my house which helps keep the air circulating under the roof.

The work was done quickly and the roof looks great. The company owner came out to check on the work and was easy to reach if I had questions. I would highly recommend them.

.

They were very responsible, and I am extremely pleased the work. 

.

It was fine. I liked them fine. They were a low-bidder. The roof hasn't leaked. I think it's fine. They were very good with responsiveness. I have to call them back to do something they haven't done right the first time. They did come out to fix it. They didn't argue about it or tried to charge me anymore. I would consider using them in the future. If they were the low bidder, I would use them again.

Worst mistake we have made in years. Run, do walk away from this company.
Last March (2013) we had a leak in the ceiling of one of our guest bedrooms. The leak was along the ceiling against the outer wall of the room. Called Otero and sons on recommendation of our son who was having a house built and Otero was the contractor his builder used. His builder is a reputable company and we went on what we thought was a good way to go.
Estimator came out, inspected, and then recommended replacing tar and gravel roof with new TPO system. More expensive, but better system, longer lasting, and adds insulation factor to roof. We got the estimate, gave the OK, paid deposit, ready to go.
First problem.....roofers come out, scrape off old tar and gravel, deliver supplies, start work, and quickly find out roof is not suitable to apply TPO. Needs to have 88 or so sheets of some type of insulation batting installed first, (add an additional $3800.00 to original cost of $13,000.00). OUCH, but now tar and gravel is removed, and we have no roof protection. Ok, go ahead fix what needs to be fixed.
All is well until July.....work on roof did well during drought...not so great when it actually rained!
First leak was in master bedroom. Wet spot on ceiling around the ceiling fan. Oh, did I fail to mention we have unfinished wood ceilings though out the house. Water leaks really look ugly on wood, and are much more difficult to remove than replacing sheet rock and repainting.
Owner comes out, can't figure what is wrong. Goes over the work, has some seams resealed, hoses water around, can't get it to leak so assumes repair is done.
More rain, leak gets larger.... Owner returns, more confusion, more investigation, more sealing of seams....more hosing of water around skylights, same result, can't get water to leak, again assumption that repair is complete.
More rain, repeat above procedure again. Damage to ceiling in the master bedroom expanding, getting much worse.
Rain again, now not only master bedroom ceiling is damaged (and still getting wet) we now have it expanded to master bathroom ceiling.
More repairs, more water tests, think we got it NOW.
Raid stops for awhile, no more leaks...yea!
Oooops, rain returns in September. We are out of town until 7:00pm Friday the 13th.
Come home to massive leaks in all three bedrooms, two bathrooms, dining room, hallway, and garage. Water running down the walls, and spreading across the wood ceilings.
Great, can't call Otero, they don't have an after hour number. They close up shop Friday at 4:00pm. Leave a message we will call you back Monday. Sure, really helpful.
Had enough of this, call insurance company, have them send a water extraction company and try over weekend to limit further damage.
Out Otero comes again. Can't figure out what is the problem. They then send their stucco subcontractor out to see if he can solve mystery. Wonderful man, very kind, concerned, and yea, competent. Mystery solved. TPO not sealed all the way up inside the canailles so heavy rain is pouring not only off the roof, but pouring over the interior of the canailles and down inside the walls. He also finds some damage to the parapets.
Sub makes repairs....no more flooding or damage. Well done, except a small sky light is damaged. Otero to replace.
Which brings me to the next fiasco.
Sky light was not measured correctly so when the new one is brought out to be installed, won't fit correctly.
Owner comes out to measure for replacement.
Two weeks go by, no word on replacement, call Otero's. Owner comes back out to remeasure, ( can you say oooops, forgot all about us, lost original measurements).
Another wait, no word....then phone call, worker is at gate with replacement.
Worker arrives with new sky light, removes ill fitting skylight, ooooops again, wrong size. Yet another measurement.
Another wait.......
Out they come again, same procedure, remove old, attempt to replace the sky light that again is the wrong size. This time they blame the sky light maker. At this point, wouldn't you have checked the size when you picked it up and before you drove out to
Edgewood, climbed up on the roof, removed the sky light yet again, to find it still is wrong.
New sky light is supposed to be in, and we put it off during the Holidays as we had a house full of company. We'll see.
Bottom line.....was original leak in March because of parapet damage? Could we have avoided the whole mess and expense if the original estimator had really looked at the roof leak problem. Taken the time to really inspect the roof before quoting the price before the additional 88 sheets of batting were required at additional cost. Oh gee, I don't know, gotten the repair done before massive damage was done to our beautiful home?
As I said at the beginning....run, don't walk away.

Bad weather was an issue and I had to have the roof completed by close of escrow. All went well. My only complaint was the office did not return my calls when I had a question so I had to keep calling until I got a live person. They were exceptionally busy because many roofs were damaged during a week of heavy rain, mine included. I think the price was fair and Lawrence Otero worked with me since I was selling the house.

They gave me an estimate o the repairs and suggested other repairs. It was the most reasonable estimate. the others seemed excessive since the repairs were relatively minor in nature. Other providers refused the work because the repairs were minor.
The repairs were made and a supervisors came out to verify the work was done correctly. As it turns out they missed a few places and they returned to complete the repairs. Everything was donein a vety short time and we were pleased.

I told them to leave our duct work up there for a swamp cooler and they tore it out . You will only be to talk to the boss when he comes for the bid he never came to check up on things and we had nails all over our yard . The secretary only called to collect the rest of the money .

I was just notified that the work they did 5 months prior is not under any kind of warranty. The gentleman who did the work said the work would be good for two to three years. They wanted to charge me to have more work done. I told them no thank you and will call some one who will stand behind their work 100%.

The crew showed up on time and all work was completed as promised - very good workmanship and highly recommend Otero and Son's for your roofing needs. They cleaned up all the work area and we have had no problem with the roof since it has been installed.

Otero and Sons Roofing my experience was terrible. I used them because they were on Angie's list and actually my boyfriend's friend has used them too so I thought they would be reliable but they weren't so. It took a couple of times for them to come out when they were supposed to talk to me about the bids and finally the son Chris was supposed to come out and then he called a couple of times and cancelled. Then his father came. He had talked to his son and then he came out and we had an agreed date that they were supposed to start. Well they didn't start on that day. They told me they were going to have six people and they would get it done in one day. And the day they were supposed to start they didn't start. I got home and they didn't. I called to find out why they hadn't started and I was told because it had rained, and of course we are having a drought here and I think somewhere in Albuquerque there were a couple of drops of rain probably but they didn't go out to my house to check and see. And they said they couldn't put their people at risk working in the rain. And then they were supposed to start the next day and so then I went home the next day and all they had done was put the blue stuff, the blue paper on the roof and they hadn't completed the job. And I asked them I said why didn't you call me and tell me that you weren't going to come and they go we're sorry the lady in the office was supposed to call you and she didn't and the second time they said that she was supposed to call me which she didn't do either. Anyway the blue stuff is on the roof, they didn't start, and the next day I went home and this one day job and still hadn't done it and they told me because the flashing, they didn't have the flashing for around the air conditioner. Sort of like to me that was something they should have known when they went up there what they were supposed to have. So anyway they ended up doing that, then they said the next day that they had to get the parts and also they put a trailer in my driveway, right in the middle of my driveway so I couldn't park on either side of my driveway. And it extended out into the street and so I had told them that I was sure that my association was going to get upset if the fire department or something had to come in that they wouldn't be able to get in. And they didn't move it. They ended up I think they told me one or two workers because the other people had to be on other jobs and they were Mexicans so I couldn't speak to them. I tried to ask them questions and they couldn't speak to me, they didn't know English. So finally they finished the job, I think three or four days for them to finish it and then after they finished it I discovered in my house that there were holes from the nails that were going through my ceiling, they came through my ceiling. I called them and told them again and then I told them I also got fined $100 from my association and unfortunately I had just paid them and then they called and said they wanted the rest and I told them I wasn't going to pay them the rest until they finished the job. So then they finished the job and this was before I discovered the holes in my ceiling. So Mr. Otero came out with a camera, took pictures and said that he would get back to us. Which he never did. I called, never could get through him. I sent faxes, I tried to call the receptionist wouldn't put me through to him. I sent faxes and then I called her and I asked her, she told me I needed to send her a copy of the fine that I got from my association, which I did and I said please confirm that you got this and she didn't. And then when I called her again she said the Oteros were out of town and they couldn't talk to me. And I asked her if she got the fax and she said yes. And I asked her, she said that they were busy and I said so you don't know how to pick up the phone obviously and make a call. Anyway, they never contacted me ever again. Never. Mr. Otero said he would pay the $100 fine, he never paid the $100 fine. He never got back to me about the holes in my ceiling. Would I recommend them to anybody? Absolutely not. In fact the people across the street from me, the lady across the street, we bot to talking and she told me that they had done her too and she was actually very, she had the same trouble with him. They had problems with him too. I would say not to use them. What I felt is, I drive around town and I see that they are doing a lot of commercial jobs and I think that what they have done is over extended themselves for the number of people that they have working for them, I think that maybe they were into the residential and then they got into commercial because Mr. Otero told me that he and his son had just gotten a big job at a senior retirement center on the west side and then they got another one. And I think they probably went from residential to commercial, extended themselves and decided that they were going to make more money off the commercial. That's my opinion, that/s maybe what happened.

This job was done wonderfully. The roof has four different elevations and 20 penetrations for skylights. The crew arrived promptly and finished the job as promised. This company also did a shingle roof on my residence with equal skill and professionalism.

see above

Overall the work was satisfactory. Mr. Otero was responsive and courteous and resolved any concerns satisfactorily.

Roof replaced on my house in September 2005 began to have problems right away. Before the 5 year warranty expired, I was informed by other workmen that a large bubble had formed on the roof. Otero came and installed a 'vent'. I assumed this was done but could get no information as the workman did not speak English. In 2009 I called again as my three skylights were leaking dust and large insects. A man (who only spoke Spanish) was sent to 'seal' them, which did not work. I was charged $293.90 and paid. Bugs and dirt continued to come in and I have to clean the skylights at least once a season. Again this year, 2012, I was informed by other workmen that the roof was in very poor shape with a mass of blisters and bubbles that could lead to serious leaks. I called Lawrence Otero and was told by him that repairs would be $1284.00 to 'patch' or $2675.00 to apply some sort of 'elastic' coating, $3959.00 for both procedures. This after less than seven years. But my trust in Otero was gone. I called for a second and to be certain, a third estimate and was told by these roofers that such work as Otero suggested would be costly and ineffective and BOTH companies said with conviction that I had been cheated, as the roof should have lasted 15+ years. This was demoralizing. I am a widow on a fixed income and can ill-afford a new roof, which will have to be redone in the next year. I now have two dozen or more bubbles on the roof and any rain, as well as the constant sun is a threat. I am out $5269.18 and am as well, plenty irritated, to say the least. Otero and Sons are dishonest and/or incompetent.

Never finished the modifications, no gravel or aluminum paint over the asphalt. THe raw asphalt has been exposed to the New Mexico sun all summer. I have already had a leak and will need to hire another company to finish the work. I am stuck with a half finished unwarranted roof. Part of this is my general contractor's fault but for not pressuring them to complete the work for which i have already paid. Otero has failed to live up to their contract with my GA and has been unresponsive to me directly.
THe TPO portion of the roof seems okay but the workmen were sloppy and dripped glue all over the new windows and sliding glass door. It took multiple calls to get them to return to clean off the glue.
Dishonest about keeping appointments, has repeately failed to show up for appointments to complete the modification work. Otero has been unresponsive to both my general contractor and to me directly.
In my opinion, this is not a professionally run business and I would look elsewhere for your roofing needs.

The company was very responsive. They worked hard to have clear communications with me and were consistently on time. They appeared to be straight with me about why the roof failed and what I could expect from the new covering. I would use them again..