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Ortega's Appliance Service Today Inc

About us

Since 1975 the Ortega family has offered high quality appliance repair and customer service to the Albuquerque area. We are a premier appliance repair company and enjoy being on the cutting edge of technology by having the first interactive on line appliance scheduling program in New Mexico. Ortega’s Appliance Service is committed to being a "green company" and we hope to do our part saving precious resources. We look forward to serving your appliance repair needs.

Business highlights

50 years of experience

Services we offer

Home appliance repair

Accepted Payment Methods

  • CreditCard
Reviews
4.8106 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
3%
2
1%
1
1%
Showing 1-25 of 106 reviews
Ernest S.
Apr 2024
5.0
Yes, I recommend this pro
$172
I have used Ortega's for the last five years to repair my washing machine, refrigerator, and dishwasher. Ortega's technicians are professional, knowledgeable, and the quality of their work is excellent. My latest call to Ortega's for an estimate to repair my dishwasher. The technician, his initials are RE, spent about 45 minutes troubleshooting our dishwasher. When he found the problem he gave a thorough explanation of what was needed to repair our dishwasher. In the end it was more cost effective to replace the dishwasher than repair it. I really appreciated the time RE took to explain the problem and my options. I would definitely recommend Ortega's Appliance Service.

Garrett M.
Aug 2022
1.0
$1,000
DO NOT USE. About a month ago our dishwasher washing pump went out. I knew exactly what the issue was. I’ve hired Ortega’s in the past. Scheduled, tech arrived and within 10 minutes he states it’s the pump and the mother board due to 2 fuses being blown. Which I found hard to believe. He gave this outrageous quote and said it could take a year to get a motherboard shipped. Got a second opinion from a different company and they confirmed it was only the pump, and that Ortega’s was price gouging and making up repairs just to squeeze people for more money. Ortega’s take advantage of the fact that people will pay practically anything to get their appliances fixed. Avoid this company.

Kathryn S.
Nov 2020
5.0
Yes, I recommend this pro
$200
They did not give up on the problem that I had, they persevered, they had to come back 4 times to get the problem solved and they only charged me for one visit, even the owner came out to check and solve my problem, they eventually discovered that the fan I needed was no longer available, the final advice was to put back the original fan, and putting back the old fan solved the issue of the freezer. I have used them twice already and will definitely use them again in the future.
Response from Ortega's Appliance Service Today Inc
"[Member Name Removed] thank you for taking the time to let everyone know about your experience using Ortega's Appliance. It was a pleasure trying to keep your 30 year old refrigerator running it is still in great shape you have done an excellent job taking care of it. I am sorry the part is NLA. Manny Ortega - Owner"

Kathryn F.
Mar 2019
5.0
Yes, I recommend this pro
$600
Excellent service. The technician was very well qualified and professional, and cleaned up after himself very well, even going so far as to wipe off fingerprints from the stainless steel exterior. I would recommend Ortega's without reservation.

Erich T.
Aug 2018
5.0
Yes, I recommend this pro
$100
Good service!

Lorena Q.
Dec 2017
5.0
Yes, I recommend this pro
I had a fantastic experience with Ortega’s appliance. They were prompt and very professional.

Victor M.
Nov 2017
5.0
Yes, I recommend this pro
$134
Found problem quickly and repaired.

Dennis B.
Oct 2017
5.0
Yes, I recommend this pro
$100
When I explained the symptoms to the technician, he immediately diagnosed the problem as a plugged drain vent. He cleaned it out and then checked the dishwasher performance. The problem is solved. He also had some good advice about avoiding the problem in the future.

Gaither B.
Sep 2017
5.0
Yes, I recommend this pro
Very well, we continue to use their services

Emily E.
Jun 2017
5.0
Yes, I recommend this pro
$89
He was great! He did a wonderful job and his customer service was wonderful. He explained things well and said I have 45 days if I have problems for them to come out with no charge. He let me know what kind of extra services I could get. I will use them again and have recommended them to others.

George A.
Feb 2017
5.0
Yes, I recommend this pro
$100
We took his advice and bought new dish washer

James M.
Feb 2017
5.0
Yes, I recommend this pro
unknown

Patrick B.
Jan 2017
5.0
Yes, I recommend this pro
$807
Ortega's tech (Joe) showed up on time diagnosed the issue, performed the work he could do and ordered the required parts. He showed up the following week with the required parts, installed them, but the load of the new motor shorted out a circuit board. Normally the refrigerator would have been out of service for at least a week while the board was rebuild. Joe knew we were having 20 people to the house over the weekend and he took the initiative to locate a new part, returned the same day and installed it. He was also driving a domestic branded van, which is a positive since we need to support US industry.

Charles P.
Oct 2016
5.0
Yes, I recommend this pro
$94
The service part was great. The technician was familiar with the Whirlpool washer and painstakingly diagnosed what could be wrong for almost two hours. The news wasn't good -- the washer needs to be replaced since the entire electronic system is shot. However, rather than try replacing expensive parts here and there and hope for the best -- he had experience with this problem with Whirlpools -- he advised me that the parts and service would likely be close to the cost of a new washer and recommended replacement. This is my second experience with Ortega's. I find them competent, professional, and honest. I will continue to use them as my appliance repair company of choice.

Charles S.
Oct 2016
5.0
Yes, I recommend this pro
$300
The stove is now working again.

Louise C.
Jul 2016
5.0
Yes, I recommend this pro
$100
It went well. They diagnosed the issue properly, but could not fix it.

Thomas S.
Jun 2016
5.0
Yes, I recommend this pro
$800
Wonderful! Stanley did a beautiful job.  He was very courteous and professional (he even wore booties around his shoes while in my house).  He gave me all kinds of good advice on the other appliances in my house as well.  I will use Ortega's for all of my future appliance servicing needs, and highly recommend them!

Kathy B.
Feb 2016
5.0
Yes, I recommend this pro
$180
unknown

Rachel H.
Jan 2016
5.0
$175
unknown

Flynn B.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Alice H.
Nov 2015
5.0
Yes, I recommend this pro
$465
unknown

Anthony W.
Oct 2015
5.0
Yes, I recommend this pro
$84
unknown

Bryan N.
Oct 2015
5.0
Yes, I recommend this pro
$215

I noticed water leaking from the bottom of my front loading washing machine. I knew that couldn't be good news. I checked to make sure that all the hoses were properly connected to the machine, and when I discovered that they were I knew I needed a professional. So, the great Angie's List search began! I came across Ortega's, and noticed they had high marks in all areas of service, and I decided to give them a call. I'm glad I did.

The service was top notch and highly professional right from the beginning. When I called Ortega's I spoke to a friendly individual who scheduled for me to be seen the next day. I was relieved to get in so quickly in that I was afraid that I might have to wait for days or a week.

To my surprise, within an hour Ortega's called back, and notified me that a technician could actually come right away to assess the situation. I was like, "Awesome!"

Anthony, the technician, was a professional. He quickly identified the cause of the leak, educated me about the cause, as well as preventative measures for the future, and had the problem fixed in no time.

I was worried that I might get hit with a heavy price tag, but the price was very reasonable. I'd use these folks again in a heartbeat!



Thomas E.
Sep 2015
5.0
Yes, I recommend this pro
$200
unknown

James B.
Aug 2015
5.0
Yes, I recommend this pro
$200
unknown
Showing 1-25 of 106

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Ortega's Appliance Service Today Inc is currently rated 4.8 overall out of 5.

Ortega's Appliance Service Today Inc accepts the following forms of payment: CreditCard

No, Ortega's Appliance Service Today Inc does not offer free project estimates.

No, Ortega's Appliance Service Today Inc does not offer eco-friendly accreditations.

No, Ortega's Appliance Service Today Inc does not offer a senior discount.

No, Ortega's Appliance Service Today Inc does not offer emergency services.

No, Ortega's Appliance Service Today Inc does not offer warranties.