No Worries Complete Auto & A/C Service LLC

unknown

unknown

In general, everything always went well.  They did the jobs quickly & skillfully.

They just took me right in and put me ahead of the line. They were really great. They did what had to be done quickly. They were immediately concerned and they fixed things so I could drive away safely. The price was fine.

This is the 3rd time I've used their services. And as previously the results were the same.Super service, friendly & competitive prices. Use them you'll be happy you did. Great place to do business.

unknown

I've been going to them for a few years now and they are awesome! They are super responsive and very professional. They are honest and reliable and all prices are very competitive and reasonable. Whenever I get a quote from them I am always surprised at how good it is.

They are excellent.  In fact I'm a dedicated customer.  They are a really good shop.  I went back to them four times.  I think their price is good.  I located them through Angie's list and that's the reason I went to them eventually.

My first 2 visits in 2013 were wonderful. Vince made it clear that customer satisfaction was top priority. I was treated with respect. The estimate was accurate, fairly priced and work was done quickly and properly.
Now it's April 2014 and everything has changed. A fellow from England named James has taken over and it seems that selling parts is more important than fixing the problem. Charging for time spent is more important than diagnosing the problem. We all make mistakes but I don't charge other people for mine.
Since previous visits went well, I tried Nob Hill again. I live 30 miles away and left my car overnight for them to analyze it and put together an estimate. When we spoke the next morning, they had replaced the spark plug wires and coil pack and wanted over $530 total to complete the job. I stopped by to hear it run and speak with the mechanic who also recommended new spark plugs and cam sensor.
I had replaced the spark plugs only 200 miles ago so that was a surprise. $12 for plugs a few weeks before and they wanted $60 for parts and $136 to install them again? I decided that should be last on the list - if all else failed to fix the problem.
When I arrived, It ran no better than when I dropped it off so I asked if I could work on my car in their parking lot. James said OK so I bought and replaced the cam sensor myself which did help. We dug the old coil pack out of the trash and found the new one was defective. After I put the the old coil pack back on myself, it worked just fine and the car ran smoothly as it should. After hours of arguing with James, and being told that since I approved the work, I had to pay for the coil pack. Even if it was defective and didn't help??? Being unable to speak to his superiors, he finally took the coil pack off the bill and I "only" paid $350 for their services, not $530 where we started out.
They recommended a new serpentine belt which I agreed was worn and cracked but I decided to do it myself when I got home. Cost me $46 for a better quality part and took 15 minutes in my driveway to replace it. They wanted $75 for the part and $52 for labor.
Their markup on parts is anywhere from 3 to 5 times their cost. They also now charge a $104 diagnostic fee - even if you go with everything they recommend. Even if parts have a lifetime manufacturer's warranty, you only get the 12 month, 12,000 mile warranty from Nob Hill.  I was told that "everyone else in Albuquerque charges the same". I guess being better than the competition is no longer important. What a shame.
Normally you only pay a diagnostic fee if you DON'T have the work done. This fee covers their time to diagnose the problem and prepare an estimate which is reasonable - but only if you take it somewhere else to do the work.
The top of my bill says "The repair shop you can trust" and I remember when I could. Until they once again put customer satisfaction, accurate estimates and fair prices at the top of the priority list, I will not spend another penny at Nob Hill Auto.

.

After taking my car to these guys for years without any problems, I am very disappointed with Nob Hill Automotive. On 8/14/13, I had my 95 Pathfinder towed to them because it was not starting -- and they were my go-to mechanics when I didn't want to bother my brothers with car work. I began using their services shortly after they opened their shop until August of 2013. AAA dropped off the car about 30 minutes before they closed and Dave, the presiding staff member, let me know they would not be able look at the vehicle until the next day -- which was fine and expected. 
On 8/15/13, around 1 pm I had a voice-mail from Dave stating the following: (this message is saved on my phone and computer for any authentication needs) 
The diagnosis was a dead/bad starter, there is roughly a $15 difference between a new and rebuilt starter. The estimate for new parts, installed, with labor was going to run $577. I also had asked them for an oil change, with that and the diagnosis fee the grand total after taxes was estimated at $770. 
I was absolutely floored! I thought it was a mistake, so I called back and sure enough he Dave quoted me the same numbers. I said thanks but no thanks, asked him to continue with the oil change but not to replace the starter. He seemed equally flabbergasted that I wanted the oil changed on a car that is not starting, and I stated that I can have someone else replace the starter for not $577. As I stated earlier, I have brothers who usually work on my car anyway, and I do have some knowledge about what car repair costs should look like and $577 to replace a starter (which on my car literally has 4 bolts and is EASILY reachable without a lift) is fairly close to highway robbery. 
Had my car towed to my home, luckily my family has a AAA membership -- which is always great service -- paid for the oil change and diagnosis fee of $104, which also seemed outrageous. 
I bought a new starter at a automotive parts store for around $100, a friend from church literally took 20 minutes to replace the old part-- which I then took back to the parts store and got a $60 core refund for the old starter. 
I left both a Facebook message with Nob Hill Automotive and an email through their online/website car maintenance website asking for an explanation with no response -- and I will assume that after 5 months with no response that I will not be receiving one. I am a single mother and was alone when the car was towed and hate to think that Dave and Nob Hill Automotive were trying to take advantage of the situation. This review has also been placed on their Facebook page and a letter to the Better Business Bureau will be drafted and sent this week. 
Even though I am not a member of Angie's List I do use references from friends and neighbors that do. Please do contact me for any further information. Thank you.

It went great. They were able to fit me in without an appointment immediately. They were also very nice and did a great job.

prompt accurate service

We had just joined Angie's List in January 2012 when we took our Ford 150 Truck to Nob Hill Complete Auto and A/C.  They had 5 good ratings and one questionable at the time and one BBB complaint.  Being trusting and utilizing Angie's List, we began the ordeal stated above under "what did the provider do?".  
We are now after another year, getting that original oil leak fixed from a different auto repair shop.  It turns out that the working external components that were transferred to the new engine from our original parts on the truck were incorrectly installed by Nob Hill and a leak has persisted.  We have already spent another $1500 on labor for a different  auto shop to fix leaks on work that Nob Hill did incorrectly and incompetently.  Nob Hill did not perform the correct analysis and tests of the transferred parts, so they are still leaking after spending over $5000 for work that wasn't needed in the first place from Nob Hill over a period of more than 9 months.  It appeared at times that Vince was trying to do the right thing in customer service and getting to the problem, but even had our engine not failed due to incompetent fixes, there were still numerous delays and unkept promises.  Once the re-manufactured engine was in, what was supposed to be a 3 day job turned into over a week job and the original problem persisted.

We had just joined Angie's List in January 2012 when we took our Ford 150 Truck to Nob Hill Complete Auto and A/C.  They had 5 good ratings and one questionable at the time and one BBB complaint.  Being trusting and utilizing Angie's List, we began the ordeal stated above under "what did the provider do?".  
We are now after another year, getting that original oil leak fixed from a different auto repair shop.  It turns out that the working external components that were transferred to the new engine from our original parts on the truck were incorrectly installed by Nob Hill and a leak has persisted.  We have already spent another $1500 on labor for a different  auto shop to fix leaks on work that Nob Hill did incorrectly and incompetently.  Nob Hill did not perform the correct analysis and tests of the transferred parts, so they are still leaking after spending over $5000 for work that wasn't needed in the first place from Nob Hill over a period of more than 9 months.  
It appeared at times that Vince was trying to do the right thing in customer service and getting to the problem, but even had our engine not failed due to incompetent fixes, there were still numerous delays and unkept promises.  Once the remanufactured engine was in, what was supposed to be a 3 day job turned into over a week job and the original problem persisted.  
Our advice--RUN FROM NOB HILL COMPLETE AUTO AND A/C.  

They were very polite and professional.  They have a nice little waiting area with drinks and snacks where I waited for the oil change to be done.  
I had to remind them about the first-time oil change deal, but everything else was great.

The service advisor, Dave, is very nice and professional. All of the charges were fair, except the $100 charge for diagnosis seemed high to me. When I questioned it, Dave reduced it to $50, which seemed fair to me. Now I am going back to have the additional problem repaired...

The service advisor, Dave, is extremely nice and professional. In general, the prices seemed fair, with the exception of the $100 diagnostic charge for diagnosing the gasoline leak. When I complained about it, Dave reduced the diagnostic charge to $50.

I had previously used their services and wanted to have them work on my car again. I wanted to have a tune up, windshield replacement, pully and belts replaced, as well as other things. I stay 3 hours away. I had scheduled this appointment in advance and stayed in a hotel overnight. I got my car there in the morning and they had it all day. I was informed that the mechanic had spoke with the owner as far as getting a part to replace and the owner said no. After paying for the work and leaving the shop, my car starting breaking down. I contacted the owner of the shop and all they told me was that they were sorry. I feel like that was not enough. I feel like they did not do all of the work that should have been done.

These people did what it took to make things right. They are an amazing resource.  Shop had replaced timing belt and radiator in June, and had replaced the VW fans last spring. On a trip to Wyoming, the car overheated. Something had been overlooked, and a needed replacement for the alternator belt had not been done. The shop manager was available to talk with the shop in WY, extremely responsive and professional. He offered to repair anything related to the previous service at no cost, and he fulfilled that promise. I took the car back to the shop upon my return, as it still had problems w/ overheating and the shop had the earlier repairs re-done. Replaced alternator belt at no charge since it should have been flagged earlier. I paid for the replacement of the one new switch.  This could have been an absolute disaster, and I was almost ready to just trade in the car even though I'd just spent $1500 on various repairs in the spring and early summer. Vince, the manager, probably represents the top 2% of those who are absolutely customer driven, committed to quality, and to making things right. We all make mistakes. He had his senior tech oversee the work and ensure that everything was checked and re-checked. I feel very fortunate to have found an auto shop with this level of commitment to service.

Monday, June 10. 
-Read excellent reviews of Nob Hill Auto Care and AC Service on Angies List
-Took 2002 Taurus because air conditioning was cutting out ten to fifteen minutes after initially working
-Owner Alex spoke with me at the front desk. 
-Cost for AC service $39.99 plus cost for any freon required 
-Waited for the car for two hours
-Alex informed me that, after servicing the air conditioning, it needed two pounds of freon. 
-Total cost of the service: $117.95 for the AC Service, Evac and Recharge, Freon, and "miscellaneous shop supplies." 
-Left and drove 10 minutes to my home, with the air conditioning working just fine.
Tuesday, June 11  
-In the afternoon, took the car out for the first time since the AC service. 
-Drove for ten minutes or so and the air conditioning cut out just as it had been doing before I took the car for service.  
-Called right away, but they were too busy to take the car that afternoon, so I scheduled it for Wednesday morning at 8:00.
Wednesday, June 12  
-Returned with the car
-Advised by Vince, General Manager, that once it a while with AC systems in older cars, it takes more than one visit to solve the problem. 
-After waiting for two hours, I was told that there was a leak in a part called the "Receiver/Drier." They would not charge me for the evac and replacement of lost freon, but would charge me for the part and the labor involved. The cost would be $340. 
-I asked if they tested the system yesterday why the leak did not show up at that time.
-Called a mechanic in my home state of Pennsylvania who had worked on my car. He told Vince that he thought it was the flap isolating the AC system (Blend Door), and asked them to replace the freon that I had paid for and put the car back together. 
Mechanic advised me to take it to the Ford dealership, where they are familiar wit the cause of this problem.
-After the conversation with my mechanic, Vince said that they could not legally replace the freon if there was a leak in the system, so they would only replace it (free of charge) if they did the repair job there.
-Immediately, the estimated cost was reduced from $340 to $270. I reluctantly agreed. 
-Waited 2 1/2 more hours. 
-Car was presented to me along with the total bill for $294.88. 
- To date, I had spent 6 1/2 hours waiting for my car to be repaired, and $412.83. 
-Requested to have the old receiver/dryer that had been replaced, and it was given to me. 
-Drove the car from the service center, and within fifteen minutes, the air conditioning again shut down. 
-Drove directly back to the shop, where it was close to closing time. This time, the head mechanic Lee took over. He looked under the hood and said that, for some reason, the compressor clutch was shutting down.  
-He suspected an electrical problem.  He said that this was his speciality, and that I should bring the car back in the morning, and that he himself would work on it first thing in the a.m.
Thursday, June 13 
-Took the car in and waited and waited. After two and a half more hours, Lee told me that he had replaced a frayed wire and that a 'switch' needed replacement. They were waiting for delivery of this part, which should be coming in 20 to 25 minutes. After that, it would take just about 5 minutes to replace the part, and they would do this at no charge.
 Again, I waited. After 45 minutes or so, I asked if the part had arrived, and was told that the wrong part had been delivered, and that they were in the process of trying to find another one. They were not sure how long this would take. 
-Left my car and the shop, and went to a friend's house nearby.  
-Received a phone call after about 20 minutes that a part was coming from the Ford dealership, and that they would be in touch. 
-After another hour hour, I called multiple times for a status report.  The line was busy, so I returned to the shop. Lee had the car out for a test drive, and returned shortly thereafter. He said he had driven the car for 6 or 7 times, and the AC was working fine.  -I got into the car and sat in the lot for a few minutes to set my GPS for my next destination. As I sat there, the AC again switched off. I called Lee to the car and asked him to feel that hot air that was coming from the AC. His response was "This is s stubborn one, isn't it?" He asked me to bring the car back the next morning. Four days and $412.83 later, the car was still doing the same thing as when I brought it in the first time.  I resolved to take it to the Ford dealership the next day, as I had originally wanted to do.
Friday, June 14
Dropped the car at local Ford dealership. By Saturday, they called to say that the Blend Door (flap) needed replacing, exactly as PA mechanic had suggested. They had to order the part. Scheduled the car for Friday, June 21 to have the work done.
Saturday, June 22
Picked up the car. Air conditioner works perfectly.
Monday, June 24
Contacted Nob Hill and spoke with Vince requesting discussion of a fair settlement of their charges to me for inappropriate work on my car. He said he would discuss this with the owner and get back to me.
Wednesday, June 26
Vince called to tell me that they ?had not forgotten about me,? and that he would get back to me by the end of the day or by tomorrow, June 27. 
TO DATE, NOTHING.  I HAVE BEEN PATIENT AND RESPECTFUL WITH NOB HILL AUTOMOTIVE. I HAVE REPEATEDLY GIVEN THEM THE BENEFIT OF THE DOUBT, AND THEY HAVE NOT RESPONDED IN KIND.

Great service at a great price for an up and coming auto service business. Very prompt in time. Friendly.

I located this serviced on Angieslist.  Called them up and scheduled in my vehicle for 1:00.  I came early at 12:30 and they were able to take my car for checkout.  They took the vehicle, found the problem, fixed the problem and returned to me in just over an hour.  They also, noted that my plug change was over due and recommended that the next time I consider changing out the plugs. They were very professional, the shop is clean and well maintained and equipped.  They have two locations with a total of 7 bays for service.  I am going back this Friday to have my 2001 PT AC serviced.

Excellent, quality service. Ensured that I was kept informed of the progress of repairs. Very professional. Exceptional, trusted auto repair shop. Recommend this business unequivocally and without reservation. They are top tier.

Terrific service and quality. We hit a glitch, as sometimes happens in business transactions. What separates the exceptional and highly successful businesses from the rest of the pack is the ability of the leadership to understand and deal with issues head-on, making sure that the customer is heard, and ensuring that issues are fully addressed. Vince did that immediately, and bent over backwards to ensure that promises made were kept, and that my expectations were met. I cannot say enough good things about this auto repair shop. They consistently provide quality service. When there is a problem or issue, they address things and do not try to "sweep things under the rug."  I would not take my car anywhere else!  They are that good.