Mechanical Control Solutions

I had just about given up on trying to find someone to install a water heater, so I decided to go through Home Depot's contractor service. They referred me to MCS for the install. I was contacted the very next morning. I had to send a few photos of my current heater. They gave me the price over the phone, which they honored. I had to pay a little extra to bring everything up to code. The tech (who never told me his name) was very professional, cleaned up after himself, and, as far as I can tell, did not damage anything else in the process. He explained what I needed to know about my new heater. I'm enjoying not running out of hot water when I shower!

We had an issue with our A/C unit (refrigerant & wiring) and Joseph, our tech, was extremely knowledgeable and professional and quickly resolved the problem. Ian McKeller, the GM, also took a personal interest in the issue and came to our home to ensure repairs were done quickly and satisfactorily. We appreciate their quick response.

Tech determined air intake had issues that resulted in incomplete burn of propane gas. He cleaned the burner assembly and was done within less than an hour. Cost was $159

they installed the wrong unit which we didn't find out about until we tried to get the PNM rebate. After having to complain all the way up to Costco Corporate, they finally put the right unit in. The installation was terrible and didn't pass city inspection 3 times. Then we found out they didn't install the drain correctly so it flooded under our house. Then they had to completely reinstall the entire unit. We're at year three and there are still problems. Do NOT use this company!

All went well... mostly... They were scheduled to arrive at 10:00 and they were late. It is all good, though, because they contacted me and let me know what was going on. When they did arrive (at the altered arrival time) they got right to work, paid close attention to keeping a clean work environment and were quite professional. The first minor problem arose when they un-crated the water heater and it had a major dent. They gave me the opportunity to "accept" it, or get another. Because we live in the Albuquerque area, and I knew that there were some available at HD, i said that I did not want the dented one, and get another. It took some time, but they did, and without argument. Because of the change, it did extend the installation but it was not a major problem. Another issue was they were to install a 1/4 turn ball valve for the evaporative cooler, and did not have in with them. The plumber doing the install said he would get one, and come back and change it. It has now been several weeks, and I have not heard any more from them. The last issue was when the RR inspector came out, they had only gotten one permit, but the work involved 2. The inspector went ahead and certified the installation and said he would contact them. Although this might seem to be a negative review, it is not. I have been involved with several construction projects through my life, and i never expect them to go as planned. MCS was very professional and efficient and did the work well. I am quite pleased with my new furnace and water heater, and would wholly recommend them (as well as Home Depot!). Once the valve has been replaced, I will be 100% satisfied.

worthless, 9 hours wasted waiting for these flim flams

Fast response. They were out within a few hours of my initial request. I live in a very remote location in Northern New Mexico, and yet they were able to respond in a very timely manner. Excellent craftsmanship and done in a timely manner.

It went well. From the estimator to the installation team, everyone was on time and professional. We had a piece that was faulty, and they sent someone out to fix it, which took about 3 minutes.

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Technician throughly inspected unit and thermostat. We agreed to install an aid for compressor. This will help relieve strain when starting up and running. With 100+ temps last week the unit started smoothly and quickly. Worth the extra money.

went great, they called to confirm prior to the planned date and when we had rain and snow, we rescheduled out one week. They called to confirm the day before and on the service day, the tech also called to make sure we were on schedule. He showed up on time (Thanks Freddy) and I don't think he could have done a better job. Lots of good communication and very good work. Saved me money on items I thought might need repair he said were fine, A very good service and I will use them again. Got them from a Groupon

All work promised was performed.

They did a great job. Very energy efficient system was installed. We love it.

It's been really good.

It was free. We are members with them so we pay them monthly. They are very good. The work took about 45 minutes.

Sales representative agreed to let me talk to their estimator and get a ball-park estimate of the work to be done. I had all necessary measurements and specifications that were needed to make an estimate. After being given a very competitive estimate over the phone, I scheduled an appointment with the estimator to see the actual job. He arrived on time and inspected the furnace and said he could do the job for the price quoted on the phone. An electrician, plumber, and sheet metal worker arrived on time, with the right supplies and furnace and completed the work in about 4 hours. Everything was done exceptionally well and the site was left very clean. All operating instructions were described and my questions were answered very professionally. Their estimate was as good or better than competitors and what convinced us to go with MCS was they used a Lennox furnace.

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But they are expensive too, but if you go through Costco if you go through Costco you get an hell of a good deal. They are very professional and they are great. We had some issues with the solar panels and they fired somebody because of it, I ordered them in March and they didn't get them installed until like September early October say they didn't ordered them right and they got screwed up.

The best is that they take your phone calls and they schedule appointments but the worse is it's like usually two  weeks out and they don't give specific time they give you, they do like the cable people they'll tell you it be sometime between eight and noon or one to five and your sitting around waiting on them and then they call you and tell you oh we're gonna be a little late and your like oh that's half hour ago and half the days there. They are very professional they put like when they come over they put like booties on their feet and stuff so that they don't track any outside dirt and they let you know exactly what they'll gonna be doing how long it will take once they get here they're pretty good about that.

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The gentleman who came out, Freddy, was professional and helped me understand what happens when the power goes out then surges when it restarts. The compressor is running again and the house is cooling down. We will use Mechanical Control Solutions again!

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