HUGO'S TV REPAIR

Chip went bad in projection TV causing spots to show up on the screen. I did some research and noticed there was a recall. Mitsubishi was charging 200.00 to put it in and they would only sell the chip to a dealer. Mitsubishi was being problematic and they wanted a copy of the receipt. Hugo assisted me with working with Mitsubishi. They finally gave him the chip and we watched him install it. The service with Hugo's TV Repair was great along with the price. I would use Hugo's TV Repair again and recommend their service.

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Hugo did confirm what we thought as soon as we turned the TV on and he saw the "blue blob". He said that he would take the TV with him and try and find the part to fix it. We said OK. He had us sign a sheet that said that the repair could cost from $850 - $1200. The part cost almost $1500 new. After just one day, he reported that he found a supplier that rebuilds parts for Televisions that are no longer available and he had this particular part, rebuilt. He said that the supplier offered a 6 month warranty on the part and that he would match that and offer a 6 month warranty on his labor. He quoted a total of about $820.00 for the part ant the labor. We said, great ... go for it. The part was sent and arrived some 5 or so days latter and Hugo called to say that, unfortunately the part did not work properly. He was talking to the company and that they told him to ship it back and they would send him another one. That is exactly what happened. Five to six days latter, Hugo called to say that the part arrived and worked perfectly. He would deliever the TV the next day after he watched it to make sure it was all OK. The next day he delivered the television with three extra sets of hands to move it into place (it is HUGE and HEAVY). When I tuned on the TV, I was simply amazed! Not only was the "blue blob" gone, but the TV picture was (in my opinion) even BETTER than it was before the problem. I am TOTALLY pleased with the quality of the repair and with the professional and courteous service I received from Hugo. I am hoping, of course, that the good quality continues as it has only been a few hours since we got the TV back, but so far so good and I will edit my review if anything changes. I HIGHLY recommend this Great TV Repair service. Great job, Hugo!