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Horizon Auto Glass & Tint
Designer Interior Lighting Plan, Architect, Window Glass - Install or Replace,
About us
Specializing in insurance claims. When you need professional automotive glass or window tinting services, Horizon Auto Glass & Tint is unmatched in service, quality and experience. We are locally owned and operated since we opened our doors in 2001. Our exceptional staff has a combined 200 years in the auto glass and tinting industry, averaging over 20 years per technician. Certified by the Auto Glass Safety Council as well as a Panorama Window Film Dealer, we make your safety & comfort our priority. Call us today for a free estimate.
Business highlights
24 years of experience
Services we offer
Auto Glass Services: All auto glass issues including rock chips, anti-graffiti & security films. We also offer the best paint protection film in the industry with the most extensive warranty and self-healing properties: XPEL Ultimate Paint Protection Film., back and windshield replacements as well as all RV glass needs, customized logo/design work, decorative films, etc.. Window Film Services: We are a full service tint shop including window films for your car, home or office, regulators, side
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9110 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 110 reviews
Patrice W.
Oct 2022
It was very positive, they did a good job and their price are reasonable.
Peggy M.
Oct 2018
The windshield on our RV broke in CO. Because we were here in NM for a limited time, I had to stay on top of my insurance company to coordinate with Karen at the Rio Rancho branch. She was fantastic - very knowledgeable and professional. The replacement arrived on time and she scheduled the installation for the next day. Danny and Beau arrived promptly and, after making sure the RV was properly leveled, had the broken one out very quickly. The installation was quick and efficient, and they left both sides of the windshield cleaner than we could ever get them! We were able to leave on schedule after the replacement cured for 24 hours. These gentlemen are true professionals and did a fantastic job. Thank you to all!
Response from Horizon Auto Glass & Tint
"That's awesome [Member Name Removed], we sure appreciate you taking time to give us this great review and we wish you safe travels! Thank you!!"
Fred S.
May 2018
Fast and high quality glass replacement. Only problem is that even after I mentioned it, plainly visible broken glass was left in hard-to-reach places behind folded down seats-- would have needed to raise and slide the seats to get to it-- left that for me...
Response from Horizon Auto Glass & Tint
"We are sorry Mr. [Member Name Removed] that we did not get to those areas with our vacuuming. We will let our staff know to be more diligent in this regard. We certainly wouldn't intentionally leave it for you to do, but we will be sure to be more thorough. Shattered glass can go everywhere so we tend to focus on the areas where we are working or obvious areas and recommend in our check-out sheet that a more thorough detail may be needed. We do apologize and thank you for the feedback. Safe travels."
Peter C.
Nov 2017
After deciding the film shade and type and being focused on trying to reduce heat transmission as much as possible, I choose a more reflective film, After I left the shop the owner called me to highlight that this would make the existing tinting that I had on the rear of my van look different than the tinting being added and that may not look as nice from the outside of the van. I followed his suggestion and am glad that I did. The job they did looks fantastic. I have had work done by Horizon previously (tinting and windshield replacement) and have been very happy with their work.
Stacey L.
Aug 2017
Great service and happy with results.
Response from Horizon Auto Glass & Tint
"[Member Name Removed], we thank you for the comments and compliment and hope to be of service to you again in the future. Safe travels!"
Melanie E.
Jul 2017
Horizon was very courteous and professional. They got the work done in a timely manner, and my car was returned to me cleaner than when I dropped it off! I was impressed and would go back to Horizon for further car window needs.
Response from Horizon Auto Glass & Tint
"Thanks so much [Member Name Removed] for taking time out of your day to leave us a wonderful review. We look forward to seeing you again in the future for any auto glass and/or tinting needs you may have. Until then, safe travels!"
Raul B.
May 2017
Replacement was fine but something happened with the door handle. When I open it, it locks all the doors. I have to use the key and hold the key to unlock while pulling the door handle. They tried to fix it but couldn't. Yes, it's a 12-year-old car but the locks and remote were working fine beforehand.
Mary H.
Feb 2017
Front office is very knowledgeable. When I returned because therear view mirror was vibrating, they addressed the problem immediately. Very prompt! very professional! Would definitly recommend them!
Laura S.
Jan 2017
Worst possible experience. If I could rate it lower than F, I would. I came in for my 3pm appointment and was told it would be about 2 hours until the tint was complete. They then told me at 5:30pm that it wouldn't be ready until 6:30pm. I spent 3.5 hours sitting in their freezing cold waiting room. This was the worst conceivable experience tinting windows. I don't understand why they even make appointments if they're going to allow walk-ins to step into line in front of appointments. I'll be telling everyone I know to avoid Horizon- unless they enjoy having their time wasted and being lied to.
Response from Horizon Auto Glass & Tint
"[Member Name Removed], we sincerely apologize. Your workorder was being paid for by the dealership and not all the services you were wanting were initially communicated to us by the dealership. Our front office staff said that you were extremely pleasant and understanding when they spoke to you about the delay so we continued working on your vehicle to get you taken care of. Unfortunately, it did add extra time. Sometimes when a third party is involved, expectations are not properly communicated to our customer about the time needed for services. We also wanted to let you know we have tinting techs and glass techs. The walk-ins you saw did not go ahead of your vehicle, but were directed to our glass techs for glass services, usually rock chip repairs are the main walk-in activity and our tinting techs don't work on those. To receive such a negative review, we can only say we are sorry. Delays happen, we hate when they do and know your time is precious. We hope the quality of the tint speaks for yourself and that you are enjoying it. Thank you."
Nicole K.
Nov 2016
Quick, prompt, and professional service. Will use again.
SARAH K.
Oct 2016
The quote I received was less than I'd expected and I got on the schedule quickly and easily. The tech called to let me know he was on his way and he arrived right on time. The work was done in less than an hour.
Robert M.
Sep 2016
The work went well. I had called the day before so they could order the glass I needed for my 2010 4runner. We set an appointment for 1pm the next day. I was told it would take "2-3" hours but it only took about 80 minutes. I'm not sure the tint is an exact match but it's close. When I got in the car the "auto" rolldown feature wasn't working, but the guy was able to fix it in 30 seconds (just needed to be reset). There is a slight blemish in the tint but not a big deal to me, I'm just glad to have a window that fits and works.
Natosha O.
Jul 2016
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David C.
Jul 2016
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Peter R.
Jun 2016
This company was recommended to me by respected RV repair facility as the best (make that 'the only one') to do this type of job. They certainly were! Very professional in every way. It was a complicated installation and everything was handled with skill. I would highly recommend them.
Julie H.
Jun 2016
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Catherine H.
Mar 2016
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Julianna C.
Mar 2016
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Sal B.
Feb 2016
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Mark P.
Feb 2016
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Flynn B.
Dec 2015
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Response from Horizon Auto Glass & Tint
"Mr. [Member Name Removed], we just received your review of our business so I was trying to look up your information. It looks like we did a windshield replacement for you in August of 2015. Is this review for that service? If so, since it's been so long since that service, we'd really love to understand what issues you experienced in order to understand the D rating you gave us. As a small business, we take that very seriously. You didn't provide any comments and we couldn't find any warranty items for you in our system. We always like to have the ability to rectify any issues that arise, or at the very least be able to use those situations to learn from and develop our staff with so any additional input you might be able to provide would be helpful, especially concerning the D in professionalism. Thanks very much for your time."
Frances R.
Nov 2015
Personnel were courteous and prompt. They were quick: I was in and out in an hour. The repair looks great: you really cannot tell where the repair was made. I well understood and understand that the repair may not hold and that I may have to have my whole windshield replace, and that's fine with me. I will definitely go back to them for windshield problems.
Lou F.
Nov 2015
unknown
Response from Horizon Auto Glass & Tint
"[Member Name Removed], thank you very much for taking the time to give us some great feedback. I will pass the praise along to our staff and we want to say thank you for being a valued customer. Safe travels and let us know if you have any auto glass or tinting needs in the future."
Andrea D.
Oct 2015
unknown
Response from Horizon Auto Glass & Tint
"[Member Name Removed], thank you for taking the time to give us some positive feedback as well as areas that we can improve. We are always striving for 100% customer satisfaction and when issues arise we use them to help us serve our customers better in the future. We certainly hope you'll come back to us for any auto glass or tinting needs you may have. You are a valued customer. Take care and safe travels."
Laura P.
Aug 2015
Service agent was very knowledgeable and helpful. He was able to show me the products I was interested on vehicles at the business. Work was quickly completed and I have had no problems.
Licensing
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FAQ
Horizon Auto Glass & Tint is currently rated 4.9 overall out of 5.
Horizon Auto Glass & Tint accepts the following forms of payment: CreditCard
Yes, Horizon Auto Glass & Tint offers free project estimates.
No, Horizon Auto Glass & Tint does not offer eco-friendly accreditations.
No, Horizon Auto Glass & Tint does not offer a senior discount.
No, Horizon Auto Glass & Tint does not offer emergency services.
No, Horizon Auto Glass & Tint does not offer warranties.