HEIGHTS KEY LOCK & SAFE, Inc.
About us
HIGH SECURITY LOCKS/DEADBOLTS SOLD & INSTALLED/LOCKS REKEYED & REPAIRED/ELECTRONIC ACCESS/PUSH BUTTON LOCKS/EMERGENCY EXIT ALARMS/SAFES SOLD REPAIRED OPENED & COMBINATIONS CHANGED/SAFE DEPOSIT BOXES OPENED/LOCKOUTS OPENED.
Business highlights
Emergency services offered
79 years of experience
Services we offer
HIGH SECURITY LOCKS/DEADBOLTS SOLD & INSTALLED/LOCKS REKEYED & REPAIRED/ELECTRONIC ACCESS/PUSH BUTTON LOCKS/EMERGENCY EXIT ALARMS/SAFES SOLD REPAIRED OPENED & COMBINATIONS CHANGED/SAFE DEPOSIT BOXES OPENED/LOCKOUTS OPENED.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.975 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 75 reviews
Curtis G.
Feb 2025
They were unable to program my key fob and would not refund the price they charged me. I now have a $160 key fob that does not work. Most of the cost was the programing fee. The key fob is $38 online. They charged me a fee for a service They could not complete and refused to refund.
David B.
Nov 2017
After attempting to use the known combination, John Schneidt drilled a small hole to access the mechanism and used a light probe to move the tumblers so that it could be opened. He then took the combination mechanism to the shop and reconditioned the unit to like-new. Considering the work was done on a Saturday, his travel time, and the repair, the cost of service was extremely reasonable. John was very courteous and knowledgeable,
MARCIA B.
Jul 2017
Everything went well. The lock and new plate were installed as per our agreement. The folks at Heights Key & Lock are very professional, efficient and knowledgeable. They only sell high quality materials. Also, they gave me a 15% senior discount. For home installation, there is an additional trip charge.
Jeremia K.
Jun 2017
They had the part and i was out of the store in 10 minutes.
Sue S.
Feb 2016
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to write a review and giving us such a nice rating. I recall our technician going back a second time to your location due to the miscommunication at no additional charge to you. We are glad we were able to turn the lock around to fit your unique situation and make you feel more secure. As always, please feel free to contact us again if we can be of further assistance."
Tane H.
Jan 2016
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to review our company. I am glad you were satisfied with the service we provided. Please do not hesitate to call us with any questions or concerns and any one of our team members would be happy to help you. Thank you again for choosing us to take care of your security needs."
Linda W.
Dec 2015
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to review our company and giving us an A rating. I'm glad we were able to give you the excellent service we always strive to achieve. We know it's our customers that have kept us in business for almost 70 years. Please feel free to contact us again if we can be of further service. Have a safe and happy New Year."
Ken S.
Nov 2015
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to review our company. We appreciate the good review and the opportunity to deserve your business. Please feel free to contact us with any questions or concerns. Thank you again."
Laura S.
Aug 2015
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you so much for taking the time to review our company. We are so happy that you are pleased with our service and technician. Please call us anytime you need additional assistance. Thank you again."
Rex W.
Jun 2015
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to review us. We appreciate your feedback and I invite you to call Gwen at 265-7807 to discuss the pricing and the professionalism. We are always looking for ways to improve our customer service where needed.so if there is something you would like to let us know about, please feel free to call us and let us know. Again, thank you for your review and using our services."
Walt B.
May 2015
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Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to review our company. I'm happy the technicians were able to help you with your automotive needs. Please feel free to contact us if you have any questions or require further assistance. Thank you for your patronage."
John C.
May 2015
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you very much for taking the time to write a review for us. Please feel free to contact us if you have any questions, concerns or we can be of further assistance. Thank you again."
Peter D.
Apr 2015
A nice young man waited on us right away. He looked at the trunk lock and said that a portion of the key was sticking out enough that it could be easily removed and the key replaced quickly.
The car is an old 2004 Hyundai Sonata. Their shop manual showed a number of key patterns for that vehicle The first one they tried making, didn't work. They tried making a key to the next pattern and it wouldn't work. a bunch of keys were made to the suggested patterns. Nothing worked until the technician happened to see a number embossed on the broken piece of the removed key. That did the trick! Two technicians patiently worked through the problem and resolved it after over one hour of frustration.
They kept composed and friendly throughout the ordeal and to top it off, they would not accept any remuneration!!!!
The car is an old 2004 Hyundai Sonata. Their shop manual showed a number of key patterns for that vehicle The first one they tried making, didn't work. They tried making a key to the next pattern and it wouldn't work. a bunch of keys were made to the suggested patterns. Nothing worked until the technician happened to see a number embossed on the broken piece of the removed key. That did the trick! Two technicians patiently worked through the problem and resolved it after over one hour of frustration.
They kept composed and friendly throughout the ordeal and to top it off, they would not accept any remuneration!!!!
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you Mr. [Customer Name] for taking the time to write such a nice review. We are happy you were satisfied with our team members and service. Please feel free to contact us at 265-7807 if you have any questions or require further information. Thank you again. Gwen McGranahan, Vice-President"
John C.
Mar 2015
unknown
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for taking the time to review our company, [member name removed]. We are so pleased you were satisfied with our service. I noticed you gave us a B on professionalism. Is there something we could have done better in that area? Please contact Gwen at 265-7807 if there's anything you would like to discuss. We are always trying to improve and we always welcome any suggestions from our customers."
Nancy A.
Feb 2015
Replaced it, made it easier to use by mounting it so the key slot was parallel to the ground, not perpendicular like before and recommended/provided a flip-covered lock to keep dust out, 5 extra keys, too. Highly recommend these guys.
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"We appreciate you taking the time to write such a nice review. It is always our goal to provide our customers with the best service experience possible. Please feel free to contact us if we can assist you in any way. Thank you."
Catherine C.
Jan 2015
unknown
Theresa S.
Oct 2014
unknown
Suzanne M.
Aug 2014
unknown
Patricia M.
Jun 2014
I had new locks installed. The job went fine. They do free estimates. They were on time and they came prepared.
Elizabeth M.
May 2014
I took the broken parts to the shop. It was an older model of door latch. The technician at the shop was familiar with that type and was able to fix it .They were so friendly and professional, and fixed it by the next morning. The repair cost a bit but saved me from having to buy a new one which would have been much more expensive and harder to install.. They showed me how it worked and how to reinstall it and made sure I understood so I would do it correctly.
Richard T.
Mar 2014
Very prompt and courteous. Cleaned up after job. Gave senior discount.
Dave D.
Mar 2014
Have used for years. Emergency service available late. Good old fashioned craftsmanship you don't find everywhere. Started using them when my last locksmith could not make an emergency call at night and told me to call back Monday morning.
Donald M.
Feb 2014
They were prompt. The lock had to be replaced but they were able to secure the door while parts were acquired. The parts came in and were installed the next day, as promised. We were very pleased with the work.
Dawn M.
Feb 2014
I believe there was only one time a key didn't quite work and they fixed it immediately no questions asked. Over the years they have done a good job of getting it right the first time and have good, friendly staff.
David W.
Jan 2014
Very professional and efficient. Price compared to other quotes I received was less. Included senior discount.
Response from HEIGHTS KEY LOCK & SAFE, Inc.
"Thank you for the opportunity to serve your automotive needs. We appreciate the wonderful review and taking the time to write it. We look forward to helping you with your future security needs."
Licensing
State Contractor License Requirements
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FAQ
HEIGHTS KEY LOCK & SAFE, Inc. is currently rated 4.9 overall out of 5.
HEIGHTS KEY LOCK & SAFE, Inc. accepts the following forms of payment: CreditCard
No, HEIGHTS KEY LOCK & SAFE, Inc. does not offer free project estimates.
No, HEIGHTS KEY LOCK & SAFE, Inc. does not offer eco-friendly accreditations.
No, HEIGHTS KEY LOCK & SAFE, Inc. does not offer a senior discount.
Yes, HEIGHTS KEY LOCK & SAFE, Inc. offers emergency services.
No, HEIGHTS KEY LOCK & SAFE, Inc. does not offer warranties.