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Granite Passion LLC
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Repair,
About us
Granite Passion is a family owned business in Albuquerque that specializes in the import, fabrication and installation of natural granite. This site is designed to provide as much information as possible, whether you are looking for 50 new kitchen counters or one small vanity top for your bathroom. A large selection of finished granite is available for viewing in our showroom, with new shipments arriving every month! "Granite is our Passion!" We serve Albuquerque and the entire state of New Mexico. We also offer fabrication services, slabs, custom work, kitchen remodel planning, and import assistance for wholesale container loads.
Business highlights
19 years of experience
Services we offer
1. Importation of granite slabs, by container load. Customs clearance and domestic delivery arranged. 2. Sales and install services of granite counters, wholesale and retail.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.921 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-21 of 21 reviews
Jamie J.
Sep 2017
The family at Granite Passion is genuinely kind and patient. I had to call many times to change appointments due to unforeseen remodeling scheduling issues, and they handled it with grace. They have a nice selection of reasonably priced granite. They have options to get pieces that are not as large as a typical slab, which was perfect for our bathroom remodel. (which did not need an entire slab-what a savings!) The installation was quick and professionally done right when we needed it. I am recommending them to my family for their kitchen remodel!
Patricia M.
Aug 2016
excellent service and install
Response from Granite Passion LLC
"Thank you for the review!"
Marc K.
Feb 2016
The Granite business can be a real racket. Most places either don't have the product you want, or don't want to be bothered with smaller jobs. After searching about a dozen companies, we stumbled on GP, and were happy to see a different attitude. The folks at GP have really thought a lot about the business, and have a much better business model than the rest of the field. They have a great selection of materials, and most of the materials are pre-cut for kitchen and bath applications. No more dealing with one company for large slabs you don't need, and then another company for cutting and installation. They do it all, and with good service. We picked out the materials nearly exactly the size we needed. They then arranged for installation people, who worked well with our general contractor to get the job done on site in an afternoon.
Response from Granite Passion LLC
"Thank you for the great review!"
Robert P.
Oct 2015
unknown
Response from Granite Passion LLC
"Thank you for your business. We are glad that you like your granite. We are sorry for the misunderstanding of the paper work you signed before we started your job. In that contract it states: Plumbing: Granite Passion LLC. does not reconnect plumbing. It is the customers responsibility to make arrangements with the installer or independent plumber to have plumbing reconnected. Granite Passion LLC. is not responsible for older plumbing (some older shut off valves may stick or not close all the way). To the left of this on your contract you initialed indicating you understood. We disconnect the plumbing for free as part of demolition, so the customer does not incur additional plumbing fees. Granite Passion LLC. specializes in importing rare, beautiful, natural stone and stone masonry."
Michael M.
Aug 2015
Great customer service and very prompt with installation
Louise M.
Jul 2015
unknown
Elizabeth F.
Jun 2015
unknown
Bonnie D.
Jun 2015
Buying and measuring went smoothly and we were pleased with the process.
Installation left a lot to be desired. The installers ripped out my plumbing carelessly and caused a big leak. I tried to keep emptying pails of water while the sink leaked while my husband took off from work to try to find a cap for the line. He couldn't find a cap. While I was bailing water, one of the work man stole my $200 faucet which is only a year old, saying "gee I didn't think you wanted it". Then we did not get all the pieces back for the faucet when I told him I did want my faucet. We agreed to pay the installers to fix our plumbing when they were done, but since pieces were missing they claimed they did not have time to fix the plumbing. They should not have taken my sink parts out to their trucks without asking me if I wanted them! And then they wanted to leave me with a major amount of water flooding my kitchen. I refused to sign off on the job and then finally, after 4 hours of me bailing water and my husband taking off work to try to find a cap, the guy in charge went and got a cap for the water line out of his truck and charged me $10 for it. Why didn't he cap the leak hours before if he had the right piece all along? Is it funny to watch us run around trying to control a flood for hours? What a terrible way to treat a customer. And seriously - I'm spending $2500 and they can't provide a $10 cap to prevent a flood? And they need to use a plastic bag for the pieces they take off my sink, dishwasher, faucet, spray, it just crazy to take the pieces of my plumbing out to their trucks!! I have to replace everything because many parts are gone. It will cost me hundreds of dollars because they were careless with my plumbing parts. They were so busy loading anything they could reuse into their trucks that they never asked me if perhaps I would like to reuse some of my plumbing myself.
My kitchen was left wet and torn apart (drawers out, everything disconnected - even the dishwasher was not secured to cabinets like their work order says they will do. My sink, disposal, faucet, and dishwasher pieces were lost so we can't reconnect them, everything from below the sink is in the middle of the floor, all the electric is now exposed because they don't cut the covers where the back splash comes up to them. My kitchen looks like a war zone.). Have a plumber standing by before these guys come to your house, all they care about is putting in the counter top and they obviously do not care if they leave you flooded and lose your plumbing parts. The counter looks good, but my plumbing is completely destroyed and that was not necessary.
Installation left a lot to be desired. The installers ripped out my plumbing carelessly and caused a big leak. I tried to keep emptying pails of water while the sink leaked while my husband took off from work to try to find a cap for the line. He couldn't find a cap. While I was bailing water, one of the work man stole my $200 faucet which is only a year old, saying "gee I didn't think you wanted it". Then we did not get all the pieces back for the faucet when I told him I did want my faucet. We agreed to pay the installers to fix our plumbing when they were done, but since pieces were missing they claimed they did not have time to fix the plumbing. They should not have taken my sink parts out to their trucks without asking me if I wanted them! And then they wanted to leave me with a major amount of water flooding my kitchen. I refused to sign off on the job and then finally, after 4 hours of me bailing water and my husband taking off work to try to find a cap, the guy in charge went and got a cap for the water line out of his truck and charged me $10 for it. Why didn't he cap the leak hours before if he had the right piece all along? Is it funny to watch us run around trying to control a flood for hours? What a terrible way to treat a customer. And seriously - I'm spending $2500 and they can't provide a $10 cap to prevent a flood? And they need to use a plastic bag for the pieces they take off my sink, dishwasher, faucet, spray, it just crazy to take the pieces of my plumbing out to their trucks!! I have to replace everything because many parts are gone. It will cost me hundreds of dollars because they were careless with my plumbing parts. They were so busy loading anything they could reuse into their trucks that they never asked me if perhaps I would like to reuse some of my plumbing myself.
My kitchen was left wet and torn apart (drawers out, everything disconnected - even the dishwasher was not secured to cabinets like their work order says they will do. My sink, disposal, faucet, and dishwasher pieces were lost so we can't reconnect them, everything from below the sink is in the middle of the floor, all the electric is now exposed because they don't cut the covers where the back splash comes up to them. My kitchen looks like a war zone.). Have a plumber standing by before these guys come to your house, all they care about is putting in the counter top and they obviously do not care if they leave you flooded and lose your plumbing parts. The counter looks good, but my plumbing is completely destroyed and that was not necessary.
Response from Granite Passion LLC
"The customer came into our showroom on 05/23/2015. We went and measured on 05/27/2015. The customer came back into the showroom on 05/29/2015 to purchase. On 05/29/2015 we went over the details of the job with the customers. I explained to them that we do not re - hook plumbing, it is noted on the estimate sheet with a place for the customer to sign and the customer signed the sheet acknowledging that. On 06/02/2015 the installer showed up in the morning and started to demo their countertops and sink. When the installer went to turn off the water for the sink the shut off valve would not turn off. The plumbing appeared to be extremely old ( possibly the original plumbing from the 1950's. ) At about 9:00 or 10:00 a.m. the customer told the installer that they were going to have a plumber come in after we were finished. They also told one of the owners the same on 05/29/2015. The installer did not know he had a cap for the water until he tore his trailer apart and just by chance had found one. About 45 minutes before the install was complete the customer asked the installer if he would do the plumbing. At that point it was too late and the installer did not have enough time to do the plumbing. Had the installer known earlier he could have designated tasks to the other installers and would have been able to do the plumbing. (Granite Passion LLC. does not offer to do plumbing all additional work outside of granite is between the customer and installer.) As for the faucet it was attached to the old sink and the installer before doing any demo asked the customer about what they would like to keep. The customer said the faucet. The installer placed the old sink with the faucet attached to it in their front yard in the grass. Before the installer loaded any unwanted material into his truck he removed the faucet from the old sink and gave it to the customer with all parts that were on / in the faucet when it was removed. The installer does not put anything in his truck from the demo until the job is 100% complete and it is time to clean up and leave the jobsite. The customer states in the review that they refused to sign off on the job and did not. That is a false statement given we have said paper with the customers signature. We also have a area for comments and nothing was mentioned about flooding from the customer. The only comment on the sheet was " would have been nice if the installer would have had more time to re - hook the plumbing". Also the total cost of the job was $2374.25. That also included the gas fee to get to Los Alamos, N.M. As for the electrical showing the installer gave the customers 2 options. The first option was to cut the backsplash down to come to the bottom of the electrical plates. The second option was to leave the backsplash at the standard 4 inches and cut the bottom of the plates. The customer choose option # 2 and they said they would cut the plates them self. The old sink was disposed of because they got a new sink and the customer told the installer to dispose of it. As for everything in the middle of the floor, we advised the customer to remove everything from the bottom cabinets on 05/27/2015. The customer did not remove anything. The installer placed what was under the sink on the floor in the kitchen."
Robert S.
Apr 2015
We looked for a couple of months to find the same granite we we had in our kitchen island. When we built the house we put Formica on the other counters. We looked a quite a few granite companies and some had to search for the granite and other could not find it. I saw an add for Granite Passion. We drove down and walked into the showroom. We were greeted by Bob, who was very helpful. We told him the name of the granite. We walked into the back room and there it was. We were ecstatic. The price was half of other places we looked. Also the installers were so very nice, professional, on time. They always cleaned up and when they were done everything was clean and tidy. Also we had our granit fully installed a week after we went into the showroom. The piece we picked out was for another client and he called her and she agreed to let us have it because she could wait for awhile. Will definitely use this company again. Also like that it is family owned. The only downside is we never got a receipt.
Edward N.
Nov 2014
We found them on our own and wen t down to their showroom, was remarkable impressed with their setup, was like being in a art museum, price was competitive, it was installed within 1-2 weeks from order, we are thrilled with how are kitchen looks, went perfectly. Installation was perfect, service at store was excellent,.
Karl S.
Sep 2014
They are a private company, and they are family run. I was very pleased with them, they are small and they did an excellent job. They are very reasonable too. They were very helpful. I went down and talked to them, and they come down, measured and looked, the workman came out, and he had to do a difficult cut, which took time, and he got it right the first time. We have been very happy. I could have got it less expensive, but I was very happy with their services. I didn't have any problems at all. Not only the sales staff, but the workmen were also very good.
Kendall C.
Jun 2014
One of the reasons we like Granite Passion is that we take the whole family to their showroom to decide the our favorite granite color and style. Since we are novices, they have always given experienced advice--including how to keep costs manageable. Since I did the last job myself, they cut the two small holes for the vessel sink and waterfall tap and polished some extra sides needed on the backsplash.
Of course, granite is not cheap, however, I feel that the price for the quality and service was a very good value.
Of course, granite is not cheap, however, I feel that the price for the quality and service was a very good value.
Response from Granite Passion LLC
"Thank you for such a great review!"
Robert S.
Jun 2014
unknown
Response from Granite Passion LLC
"Thank you for the A review!"
Anthony Z.
Mar 2014
Fairly well, project installation went very smoothly and quickly and installers showed up early and they were very prompt. One thing that my wife and I weren't aware of in the beginning is that they subcontract the installation out to a different vendor. Our initial impression that we got is that "Granite Passion" would be installing as well. Other than that our countertops look stunning!!!!
Response from Granite Passion LLC
"We are happy that you like your kitchen. Yes our installer technically is a subcontractor. He is part of the Granite Passion team and has been for many years. The only reason why he is a subcontractor is for payroll purposes. Granite Passion itself measures the homes and tells the installer how much material to take and how to put it together. Our installer is one of the best installers in New Mexico if not the best and that is what we want for our customers.....the best."
Kimberly C.
Jan 2014
Loved this small, woman-owned business! I worked with Nicole and she was very knowledgable and professional. The very day after I visited the showroom, she traveled to my home and provided a free, exact estimate of the cost of the project. I appreciated her tips for keeping the cost of our project within our budget. I felt that the overall total cost of the project was very reasonable when compared to competitors' pricing.
While this locally-owned business is smaller than some of the "big box" granite stores in town, the granite choices were more than sufficient, and the granite itself is beautiful and high-quality. The company worked with me to get our new granite installed on a quick schedule. The installers arrived right on time, worked quickly, and did a very neat, high-quality job. I will definitely use this business again when we get to work on our kitchen!
While this locally-owned business is smaller than some of the "big box" granite stores in town, the granite choices were more than sufficient, and the granite itself is beautiful and high-quality. The company worked with me to get our new granite installed on a quick schedule. The installers arrived right on time, worked quickly, and did a very neat, high-quality job. I will definitely use this business again when we get to work on our kitchen!
Response from Granite Passion LLC
"Thank you for the very kind review. We really enjoyed working with you. We look forward to helping you with future projects."
Naomi R.
Jan 2014
It went amazingly well. The granite looks beautiful, and I am a very happy customer. I'm very grateful for their suggested improvements to the installation, which were to use the smaller of the two possible cutouts for the kitchen sink (to create a lip to hide the caulking), and to move the seam away from the sink, farther down the counter. They were professional, polite, and fast - very easy to work with. Their price was very fair, and their service was excellent. I recommend them.
Response from Granite Passion LLC
"Thank you so much for the review. We try our hardest to make this process as easy as possible for the customers."
Allen C.
Oct 2013
Granite passions had better prices than other suppliers in town, although their selection is more limited. They showed up on time and did excellent quality work on the installation.
Response from Granite Passion LLC
"Thank you very much for the review! It's nice to hear from happy customers. If you need anything please let us know. Since you've been in we have expanded our selection. :)"
Lorie C.
Oct 2013
This was a long process due to our cost limitations and the custom cabinet-maker. They are willing to work with you. However, I would encourage you to make sure you are both communicating about the exact same thing. In retrospect, what we thought we were talking about and what they were telling us were ton a different line of communication than they were speaking about. If you get glazed over by numbers (square footage), make sure -- when you are ready to purchase -- you have someone with you who gets those numbers right away. We purchased a slab of granite and thought we were communicating that it would not just be for one small top, only that top was needed first. They understood it, and wrote it down, that the measurements provided were all we needed. We understood this was the last piece of that granite available, period. We bought the slab thinking that would be enough for our future needs as well. They sold us the slab thinking we needed just the amount for the specified job and would use the rest later for something small.
If there are questions, please speak with the owners, Sharon and Nicole. They can solve any problems you have. Do not let anyone else confuse you or take what they say as gospel when you have issues or concerns. We found out that Sharon and Nicole are the ones who run the business and truly know what is going on.
The kitchen counters and backsplash are done and look great. The only issue at the install was that we said we wanted to keep the left over granite (we bought two slabs, so all the granite was ours) the remaining and the installers didn't know that and had loaded it up to take it back. Luckily, we noticed that before they left and that was taken care of.
So, all in all, everything is good. But, as is in all consumer transactions, PAY ATTENTION!
If there are questions, please speak with the owners, Sharon and Nicole. They can solve any problems you have. Do not let anyone else confuse you or take what they say as gospel when you have issues or concerns. We found out that Sharon and Nicole are the ones who run the business and truly know what is going on.
The kitchen counters and backsplash are done and look great. The only issue at the install was that we said we wanted to keep the left over granite (we bought two slabs, so all the granite was ours) the remaining and the installers didn't know that and had loaded it up to take it back. Luckily, we noticed that before they left and that was taken care of.
So, all in all, everything is good. But, as is in all consumer transactions, PAY ATTENTION!
Response from Granite Passion LLC
"Thank you for your review! It's great to hear that you are happy with the finished product. If we can help out in any other way we would be happy to. However we do not understand the cost of $7000.00. The granite and install we did for you for the second faze was only a little over 1/3 of the $7000.00, that also includes the piece you bought for the first faze. The first faze we didn't install the stone, your cabinet maker did. Is this possibly the cost for the total kitchen remodel?"
Christine W.
Jul 2013
Experience a the showroom was excellent. They were attentive and helped me pick out the granite and the installation was done within a week. The installers came on time, were very experienced and did excellent work. The price was reasonable and we kept the left-over granite that we plan to use for another project.
Response from Granite Passion LLC
"Thank you for the positive review! The granite you picked out is starting to be a hard one to find for us to import. We are glad you are able to utilize the left over piece."
Charles G.
Jun 2013
We were directed to Granite Passions by our General Contractor as we were building a new house. We met on at least 4 occassions to select the granite we wanted for the different rooms. The companies agent Bob was kind and understanding as we change our minds during the selection process. When we finnaly settled on the kitchen granite and his samples were not quite what we wanted, he took us to another granite shop and there patiently helped us select the 4 pieces we wanted. He then took the plans and from them created the counters with the odd requested designs ("rivers" and pink quartz) and had the granite ready in a timely fashion. When the cabinets were installed, Granit Passions was read to do its installation. On site work was done quickly and with a minimum of fuss and dust. The installers (employees of Granite Passions) even suggested an on site addition using the materials on hand. We approved that addition. We have been in the house for almost 9 months and are completely satisfied with the work and materials and the help and guidance that Bob gave us.
Response from Granite Passion LLC
"Thank you very much for the positive review! We feel very lucky to have Bobs services. The people that work here at Granite Passion all like what we do for a living. We are more then happy to help people with colors and ideas. We dislike seeing granite go to waste so if we can find a way to use it and you like the idea, it's a win, win situation."
Cathi W.
Mar 2013
From beginning to end, we felt overall happy with the results. Nicole, the co owner did the measurement. Her crew came and completed the job in one day. We are very pleased with the quality of the product. The only glitch, the faucet which was installed was not tightened. The line blew off and water leaked everywhere. Fortunately, my husband was able to fix it as we called them but it was the new year weekend and they were closed.
Response from Granite Passion LLC
"Thank you very much for the across the board A rating! We like it a lot when customers are happy. Sorry about the leak in the faucet!"
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FAQ
Granite Passion LLC is currently rated 4.9 overall out of 5.
Granite Passion LLC accepts the following forms of payment: CreditCard
Yes, Granite Passion LLC offers free project estimates.
No, Granite Passion LLC does not offer eco-friendly accreditations.
No, Granite Passion LLC does not offer a senior discount.
No, Granite Passion LLC does not offer emergency services.
No, Granite Passion LLC does not offer warranties.