Frank's Power Sports & Equipment

great. works great and looks new because they cleaned it up.

It went well. The lawnmower is clean and starts right up!

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Tune up fine
broken cable not replaced, said they couldn't find one and would keep looking. it's been 2 months still no cable. but i wasn't charged for that either.
took a little longer than they estimated.

I took my lawnmower in for service, the mower motor stopped running after I hit an edge. I thought that I had sheared the key. I told them I needed the mower by a certain date as I was leaving the state and needed the mover so that my lawn could be mowed while I was gone. They found that the air filter was clogged, the spark plug was fouled and the blade needed sharpening. They repaired those items avoiding needing to tear down the mower for a larger repair. They completed the work on time, called me with the requirement and got my approval for the repair. Great place to have work done, honest shop and deserving of a and quot;Aand quot; score.

Delivered early and was just what I needed.

They did a great job initially, (except for the fact that they forgot my mower guard and I had to go back for it) but I went back for mower parts and they had to order them, which took forever. The length of time wasn't their fault, but instead their supplier. The only thing they could have done to make it better would have been to actually keep in contact with me occasionally as I waited.

I took my 20 year old Sears gas powered rotary lawn mower in on 6/30/12. Estimate was $59.95 for labor plus parts and tax . Estimate for service to be completed was 5-10 working days. On 7/13/12, I received a call from a service rep that the mower was ready to be picked up and the total cost was $92.22. I picked it up 7/14/12, paid the bill, and a service rep helped put the mower in my car. I cut the grass the same day and the mower started up right away and is working fine. The cost was approximately $60 for labor, $26 for parts, shop supplies and environmental fees and $6 for tax. Everyone at the shop was very professional, helpful and able to answer questions.

I got it back on the date promised and it works maybe better than it did when new!!

I took my leaf blower in to diagnose a rattle and was told it could take more than a week and that the estimate fee would be $25 if I decided not to have the repairs completed. They called me back the next day with a tune-up completed, a bill of $50 and bad news saying the rattle was coming from a worn rod. They did not feel the unit would last much longer and was not worth repairing. I told them I was disappointed that they completed a tune-up when I only asked for a diagnostic.

When I went into the store to pick up my blower, they offered to charge me only $10 for a diagnostic on the old blower, if I purchased a new Stihl blower from them. I agreed and bought a very nice blower that has done a very good job. Unfortunately, when I later reviewed the receipt, I found they charged me $25 instead of the agreed upon $10 for the diagnostic. Since it was not worth driving back across town for $15 dollars, I did not report the overcharge.

Estimate acceptable and servicing done promptly and efficiently. Personnel courteous, helpful, and friendly. Weed whacker ran like a charm

We returned the mower to Frank's and were told we would not be charged for it (that's a good thing). However, we had to make several follow up calls to find out what the status of the repair was. When an employee tells you they will get back to you with the status of the repair and then does not keep you informed on a timely basis, this is disappointing (given that this was not my experience at Frank's last month). I would advise Frank to make sure his employees are more consistent in keeping customers informed about the status of the work.

Frank checked us in and was very complete in explaining the work to be done and the cut-off point for when it was worthwhile to proceed versus when to just buy a new or refurbished lawn mower. He said we could expect the repair to be complete within 4 business days and that if I did not hear from him by the following Thursday that I should call him. I did not hear from him by Thursday, so I called to follow up. His employee checked on the status of my repair and called me back promptly to let me know it would be ready the next day. I should also note that while I did not need assistance in getting my lawn mower to and from Frank's shop, I was told that pick up and delivery could be arranged if necessary. None of the other repair shops I called offered this service.

Overall, I would highly recommend them.