Eco-Green Sustainable Environments Building, LLC

"The work that Eco-Green Building performed was of the highest quality, using the best material and professional workmanship. The pipe that caused the water leak damage was nicked by another contractor, prior to our project. The customer accepted our work, and reported being "very satisfied" with all aspects of his requested renovation. The pipe that failed was nicked with a saw blade, by a pervious contractor. We used a "pipe cute", designed specifically for cutting cooper pipe. The pipe that was nicked apparently failed over time, but appeared to be intact when we were work around it. This customer also had a water leak in his bathroom, caused by another contractor installing drywall drilling through another cooper pipe. The customer notified our company of the leak in the middle of the night on the weekend. We came out and discovered the failed pipe, replaced it, and stopped the leak. We never charged the customer for the service call. We explained at the time we did and do not use [Member Name Removed] saws or similar tools to cut pipe, and did not observed any damage to the pipe when we were installing "shark bites" to connect a new water line. In a effort to support our customer we agreed to 1. decontaminate the area of any mold,2. remove the old flooring and 3. split the cost of replacing the damaged flooring, although our work did not cause the damage. The customer initially accepted this offer, then later demanded Eco-Green Building pay for all the cost of the damage caused by the water leak, we did not create. He then apparently decided to slander our excellent reputation with unfounded allegations and derogatory comments. He then stated he would drop the slander campaign if we pay for all the work. Clearly this customer expects our company to pay for all the damages caused by another contractor he cannot locate."