DirectBuy Club of Albuquerque

Founded 1971 • With Angi since August 2010

3.3

(4) Verified Reviews

Business Details

Phone Number

Address

5500 Wilshire Ave NE

Albuquerque, NM 87113

Description

Additional fax - (505) 938-2446. Additional contact names - E Biberston, Shay Rowell. Additional DBA - Direct Buy of Albuquerque.

Verified Reviews

A few reviews for this pro...
3.0

08/01/2014


Carol S.

We've been members of Directbuy of Albuquerque since 2007. It's quite expensive to join, and there is an annual fee, but we have saved more than we spent to join over the last 7 years due to a fixer-upper home. The items that we have purchased and all been of good quality, the staff is friendly and helpful, and the issues that we have had with materials have all been resolved quickly and to our satisfaction. However, Directbuy recently referred us to and individual to do some plumbing work involving a water heater and water softener. Directbuy referred the individual without doing any vetting of the individual, and we were sold "a bill of goods". To make a long story short, the individual that we were referred to has since left town, we had to have the 'water system' removed, and we have nothing to show for the money that we spent. A quick internet search showed that this individual had many court cases over the years, all related to money, and the individual had no state licensing to do the work that he did. Directbuy hasn't done anything to help us remedy the situation. Their response is that it was our responsibility to make sure that the person they referred was above board. So, if you consider joining this club, there are many good aspects, but beware of who they refer you to.

Description of Work
Buyers club

Category remodeling

1.0

03/11/2012


Marc P.

Terrible. First, there was a 90 minute high-pressure sales onslaught one-on-one from a slick salesman in a silk sportscoat. After insisting that I must must decide today, he brow-beat me into buying a $5,800 three year membership promising huge savings. I walked out back into the sunshine and it felt like a dream that turned into a nightmare. I went home and began to look at items we needed, and was struck by how high the prices were with shipping and "fees" added. I searched the exact same items on the internet. Oddly, they were lower in many instances on the net. So, the next day, I went to the office and tried to order a water heater and was told, for the first time, that an 8% fee was added to each order. I told them that they had not disclosed this fee, and if they had, I would not have purchased the membership. The owner became instantly defensive and rude the minute I asked for a refund. They refused to refund our money, even though they had never disclosed an 8% fee on top of shipping costs until we tried to order very first item. They were combative, rude and acknowledged that the 8% fee had never been disclosed. Really, a truly disgusting customer experience on every level. We was robbed!

Description of Work
Don't do it! Whatever you do, do not pay these rip-off artists $5,800 for a three year membership! What they don't tell you during their 90-minute, high pressure scientology-like mesmerizing sales session: 1. They add an 8% fee plus huge shipping costs to every order. 2. Prices for everything we saw were cheaper on the internet in almost every case, and often included shIpping!!!. 3. You cannot cancel your membership. Even the very next day. Never, ever. Pay your money or else. 4. They do not represent the best product lines, and the "manufacturer's pricing" is a complete load of bunk. 5. Their sales approach is beyond deceptive -- the promise of lower prices is a complete joke, particularly when you add in their crazy fees.

Category custom cabinets, flooring contractor, remodeling, appliance sales, home improvement stores

4.0

01/18/2011


Susan B.

You can buy things at the warehouse price and they also have contractors that work for them. The people at the store are very friendly and helpful. You look for the books there and then they order because they don’t keep stuff on site. The products can be as high or low end as you want to go. We bought a higher end flooring than we would have purchased with a more local company. We got a good price on the flooring and appliances. The store itself is decent but our interaction with their contractors was not the best. Otherwise, they try pretty hard. The contractor hasn’t really gotten back to us about finishing up one little thing on the floor and the management at DirectBuy hasn’t been very helpful either. As of 4/13/11, the job isn't complete, contractor hasn't contacted us and neither has anyone from DirectBuy. I changed the "Responsiveness" category to a D because of that. When you're there, people are attentive. There hasn't been follow-through. Use them again is a yes, because of other types of purchases and the fact that we have a contract.

Description of Work
Someone from DirectBuy put in a floor for us.

Category flooring contractor, appliance sales

5.0

08/13/2010


Diana S.

Good quality at a low prices. The cosumer has to do the leg work.

Description of Work
I have bought home furnishings through direct buy.

Category custom cabinets

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    General Information
    Eco-Friendly Accreditations
    No

    Services Offered

    Home improvement store.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about DirectBuy Club of Albuquerque

    How is DirectBuy Club of Albuquerque overall rated?

    DirectBuy Club of Albuquerque is currently rated 3.3 overall out of 5.

    Does DirectBuy Club of Albuquerque offer eco-friendly accreditations?

    No, DirectBuy Club of Albuquerque does not offer eco-friendly accreditations.

    What services does DirectBuy Club of Albuquerque offer?

    DirectBuy Club of Albuquerque offers the following services: Home improvement store.