Davis Kitchens
About us
22 employees. Uses subs. Cost is determined by the job. Travel charges apply out of Metro area. Certified aging-in-place specialist. Certified Graduate Remodeler. Certified Green Professional. .Additional e-mail - [email protected].
Business highlights
31 years of experience
Services we offer
Wholesale & retail cabinet distribution, closets, countertops & remodel., installation of kitchen cabinets
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.812 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 25% |
Showing 1-12 of 12 reviews
John C.
Nov 2020
First of all never give them all the money up front, because at each next step you have to call them to get it going, it took them over 3 mo. to get the job done. In a another house we owned it less time and we had 21 ft X 7ft kicked out and the kitchen totally redone. Also read the contract very carefully because they have figured out every thing that could possibly go wrong and put into the contract that they will not pay for it. So if you want to wash dishes in the bathroom sink for 3 mo they are the ones for you,ofcourse they have not contacted us for comments. PS the other house was not done by them but by Poulan they are a great co.
Tristan W.
Nov 2018
It was a terrible experience. Prior to ordering the cabinets they had a second person come out to verify the measurements. On the day of install they realized they had measured the cabinets incorrectly for a section of uppers and a cabinets was too big. Instead of reordering the right size they tried to make the cabinets smaller. Their workmanship was so terrible the bottom fell off the cabinet and they had to order a whole new cabinet anyway. They also installed the lowers wrong and didn't realize it until you couldn't open the two cabinets in the corner. Several pieces were missing, soft close latches didn't work and the cabinets were not adjusted properly. Instead of it begin a 2 day install like they quoted it took 5-6 over the course of 2 months because they kept having to order parts. Each time it was a different installer and their skills and professionalism got worse each time too. they over tightened screws cracking trim, did not use miter corners on the trim and they were unbelievably rude. When working with their office they took no accountability for all the mistakes and poor customer service and even tried to deflect blame on us. Avoid Davis kitchen at all costs. Their workmanship and customer service is deplorable and the quality of their product is substandard.
John G.
Jan 2014
We first contacted Davis Kitchens in March 2013, after a very unsatisfactory design/estimate experience with another local firm. Lisa Reynolds did an initial design in a few days at no charge. Before we signed a contract, Steve King, the owner, came to our house and double-checked all the measurements to make sure there would be no unanticipated problems. By mutual agreement, we chose Quality Remodeling to do the demolition work and electrical and tile work, in conjunction with Davis Kitchens. Davis contracted with Granite Designs By George for the granite countertops. We signed a contract in March to lock in the cabinet prices, but did not start the actual project until October, because we would be out of the country for several months. The project started on time, was completed on time, and stayed within the agreed budget. The Davis cabinet installer was excellent, and we are very pleased with the quality of the cabinets. Likewise, Jeff Weeks, the owner of Quality Remodeling did a good job on the demolition work, coordinating the electrical work and granite installation, etc. He even arranged for us to get nice and quot;contractorand quot; discounts on the new sink, disposal and backsplash tile. There were a few minor and quot;cosmeticand quot; problems with the cabinets, and once again Davis resolved them in a timely fashion. Overall, this was as smooth a project as we could have possible hoped for, and we are very pleased with our and quot;newand quot; kitchen.
Roger H.
Nov 2013
Our kitchen remodeldid not go well. Beware of Davis Kitchens!!
Davis kitchens contracted with Desert Stone Inc. for the demolition of the old kitchen, the tile replacement and the electrical work. Desert Stone performed the work in a timely manner and all was going per plan until the cabinets supplied by Davis Kitchens arrived and were installed.
The cabinets were manufactured by Cardell. The stain colors were very mismatched from cabinet to cabinet, drawer to drawer etc.
Steve King (owner of Davis Kitchens) came to our home to inspect the cabinets and agreed that the a stain mismatch was unacceptable and that he would need to get a Cardell factory rep to look at the cabinets. We waited for 2 weeks for the factory rep to come our home. He too agreed that the stain mismatch was unacceptable, but that he did not have the authority to have them replaced. Steve King waited for a resolution from Cardell for 2 more weeks. During this time we were without the use of our kitchen other than a makeshift sink. We called Steve numerous times only to be told that the problem was with Cardell (his supplier) and not with Davis Kitchens.
When it became clear that Cardell was not being responsive to the problem, Steve called us in to offer replacement cabinets from another manufacturer. The cabinets we were offered were of lessor quality and had fewer features than the Cardell. When we pointed out to him that we expected replacement cabinets to have all of the same features as the original, he became upset and acted as if we were being unreasonable.
Steve then offered us cabinets that did have all of the features as the Cardell but at a higher cost to us of $800.00. We agreed to this as it seemed like the only way to get our project moving again.
We then waited 6 more weeks for the replacement cabinets to be manufactured and shipped.
Davis Kitchen then had to remove the Cardell cabinets and install the replacements. When that was completed, we had to wait another week for the countertops to be cut and installed. Desert Stone was then able to come back in and complete there portion of the project.
We feel that Davis Kitchens should have made this right by replacing the cabinets at no additional cost to us, especially since this project was expected to take 6-8 weeks and was not completed for close to 8 months.
We strongly recommend anyone considering a kitchen remodel or cabinet replacement to be wary of Davis Kitchens as they really don't care about the inconvenience, happiness or satisfaction of there customers.
I would like to also mention that Desert Stone performed fairly well, and our dissatisfaction is mainly with Davis Kitchens.
Davis kitchens contracted with Desert Stone Inc. for the demolition of the old kitchen, the tile replacement and the electrical work. Desert Stone performed the work in a timely manner and all was going per plan until the cabinets supplied by Davis Kitchens arrived and were installed.
The cabinets were manufactured by Cardell. The stain colors were very mismatched from cabinet to cabinet, drawer to drawer etc.
Steve King (owner of Davis Kitchens) came to our home to inspect the cabinets and agreed that the a stain mismatch was unacceptable and that he would need to get a Cardell factory rep to look at the cabinets. We waited for 2 weeks for the factory rep to come our home. He too agreed that the stain mismatch was unacceptable, but that he did not have the authority to have them replaced. Steve King waited for a resolution from Cardell for 2 more weeks. During this time we were without the use of our kitchen other than a makeshift sink. We called Steve numerous times only to be told that the problem was with Cardell (his supplier) and not with Davis Kitchens.
When it became clear that Cardell was not being responsive to the problem, Steve called us in to offer replacement cabinets from another manufacturer. The cabinets we were offered were of lessor quality and had fewer features than the Cardell. When we pointed out to him that we expected replacement cabinets to have all of the same features as the original, he became upset and acted as if we were being unreasonable.
Steve then offered us cabinets that did have all of the features as the Cardell but at a higher cost to us of $800.00. We agreed to this as it seemed like the only way to get our project moving again.
We then waited 6 more weeks for the replacement cabinets to be manufactured and shipped.
Davis Kitchen then had to remove the Cardell cabinets and install the replacements. When that was completed, we had to wait another week for the countertops to be cut and installed. Desert Stone was then able to come back in and complete there portion of the project.
We feel that Davis Kitchens should have made this right by replacing the cabinets at no additional cost to us, especially since this project was expected to take 6-8 weeks and was not completed for close to 8 months.
We strongly recommend anyone considering a kitchen remodel or cabinet replacement to be wary of Davis Kitchens as they really don't care about the inconvenience, happiness or satisfaction of there customers.
I would like to also mention that Desert Stone performed fairly well, and our dissatisfaction is mainly with Davis Kitchens.
Response from Davis Kitchens
"Let me first correct some of the erroneous information posted in this review. Our direct customer for the cabinet portion of the job was the general contractor, Desert Stone. Our portion of the job was less than half of the $27,000 and only included the cabinetry, not any of the other work. On rare occasions our suppliers fail to make cabinets correctly. That is what happened in this case. The stain on the cabinets was very inconsistent. We reordered a number of doors and drawer heads, but the manufacturer still could not get a good match. We asked for the manufacturer rep to inspect the cabinets which he did. He offered a full credit for the cabinetry. At that point we met with our customer (Desert Stone) and the homeowners to discuss options to move the job along. We offered to replace the cabinets at no charge with those from another supplier. Those cabinets were not acceptable to the homeowners so we then offered a full refund of our part of the job. That option was also rejected. At that point we suggested cabinets from another (but more expensive) supplier. We offered to split the higher cost between our company, the contractor, and the homeowners. All parties agreed to this solution and we ordered new cabinetry from the higher cost and higher quality supplier. At no time did Davis Kitchens walk away from our stated warranty on our work. We offered several possible solutions to the issue and the homeowners chose the one they felt best in the circumstances. Unfortunately, all the back and forth on this problem took some time. It took time for the manufacturer rep to come to Albuquerque. It took time to arrange the credit from the first manufacturer. It took time to present and discuss possible fixes. And it took time for the new cabinetry to arrive. At no time were the homeowners unaware of the steps we were taking. They freely chose from among the options available when presented to them. We apologized more than once for the situation we did not create and worked as diligently as possible, given all the parties involved, to arrive at a reasonably functional solution. It is unfortunate this situation occured. Given the thousands of jobs we have installed over the years this situation is rare. When these things do occur, we always stand behind our warranty. It just takes some time to order and remake a set of cabinets. No manufacturer keeps a complete stock of all of their cabinet styles on a shelf They always have to build cabinets from scratch. Davis Kitchens can only do what can be done in a situation. There are no instantaneous fixes when a major cabinet issues arises. Not for us nor for any other cabinet dealer. Thanks for the opportunity to respond.. Stephen R. King Executive Officer, Davis Kitchens"
Ingeborg C.
Oct 2013
It was excellent. They do good work.
Marcia K.
Jan 2013
Davis was very professional in their installation of the cabinets. Cabinets were high quality and wor beautifully.
Joan H.
Oct 2012
They did an excellent job. I was very pleased with the outcome.
Gwyn S.
Sep 2012
All was well coordinated, with a couple of minor glitches in which the company's internal communication was inefficient. Chris Shiry was very patient and helpful in the planning and ordering process. The installer, Billy Roop, did a beautiful job. Everyone involved who came to the house, whether performing, overseeing, or coordinating work, was very professional and thorough. It was a very positive experience despite the challenges inherent in remodeling projects.
Nathan G.
Jan 2009
We first got an estimate from another remodeling company to do the remodel, and decided to get a quote from Davis as well for comparison shopping. The first thing we noticed was that our Davis consultant, Vernon, seemed friendlier than the other company's rep. He asked us questions about what we were thinking of, and came up with a clever solution for something the other guy missed, the pipe cover for our above ground supply lines (see pictures). The consultation was thorough and friendly, and our cabinet installers, Roger and Esther, were skillful and polite professionals. At one point, I noticed a nail poking through the other end of the island. I pointed this out to Roger, and he fixed it so well I had a hard time finding it (see picture). We had one hangup, though. Davis didn't seem well prepared to deal with plumbing, as we had to rip out some custom plumbing going through the old sink cabinet and install new plumbing through the lazy Susan (picture). This would have cost significant time or money to call in a plumber, but thankfully, I'm foolish or handy enough to have done the new plumbing myself. Also, the other company did the countertops, and I found their service somewhat sloppy and unprofessional, though the results still look pretty good and the countertops are fully functional. All in all, we're very happy with our kitchen. Davis stands by their work, to the extent that they have an additional contractor come after the work is done to inspect it and to make sure we're satisfied. The two caveats with Davis are, you can spend a lot of money on upgrades if you're not careful, and secondly, Davis uses a fair number of subcontractors by necessity and this can be like rolling the dice. I'm satisfied and would use them again.
WILLIAM H.
Oct 2006
(10/11/2006) Forgettable. The price was better than their competitors. However, while hanging trim, one of the installers put nails through the outside wall straight into the interior of several cabinets. The best they would do to correct the problem was an offer to re-skin the interiors. In doing so they have to shave down the shelves. Overall, the experience was disappointing. Nevertheless, the choice is yours. UPDATE (12/27/2007) Just awful. And the fact that we're still dealing with this makes me sick. It matters not who signed the contract, I was the only who signed it... so what? Another example of Davis Kitchens trying to place blame someone else and not accept responsibility for their own actions. Not to mention, the scare tactics by having their lawyer sent us a nasty letter... for telling the truth. Despicable. Davis Kitchens and Mr. Stephen R. King seems to have taken this personal and all we want is for them to replace the cabinets their employee damaged. We tried to follow the "ADRA" and after meeting with Mr. Troy Cannaday and giving him a list (that Davis already had) the representative ignored repeated e-mail requests for an update. Bottom line: We paid for brand new cabinets, so why should we have to settle for a re-skin that looks awful and makes the cabinets smaller inside? We shouldn't, but Mr. King seems determined to shove the re-skin down our throats. You have other choices.
Response from Davis Kitchens
"DAVIS KITCHENS CONTRACTED WITH ANOTHER PERSON FOR THE WORK MENTIONED IN THIS REPORT. THIS MEMBER IS NOT A PARTY TO THE CONTRACT FOR THE WORK WE DID. THAT SAID, THERE WERE REAL ISSUES WITH ONLY 1 OF THE 19 CABINETS WE INSTALLED. THE REPAIRS NEEDED WERE RELATIVELY STRAIGHTFORWARD. WE MADE AT LEAST 3 DOCUMENTED ATTEMPTS TO SCHEDULE SERVICE WORK (MID-MAY, MID-JUNE & MID-JULY)AND NEVER RECEIVED A RETURN CALL. WE WERE FINALLY ABLE TO RETURN TO THE JOB IN LATE AUGUST AND WERE GIVEN A LIST OF ISSUES DATED MARCH, 2006, WHICH HAD NEVER BEEN PROVIDED TO US. NOT ONE OF THOSE ISSUES WAS MATERIAL TO THE LOOK OR FUNCTION OF THE CABINETRY. DAVIS KITCHENS HAS A WRITTEN ALTERNATIVE DISPUTE RESOLUTION PROCESS THAT WAS SIGNED BY OUR ACTUAL CUSTOMER. NOT EVEN ONE OF THE STEPS IN THAT PROCESS WAS FOLLOWED BY OUR CUSTOMER. INSTEAD WE HAVE SEEN A NUMBER OF MISLEADING STATEMENTS ABOUT OUR COMPANY POSTED ON THE INTERNET BY A PERSON WHO IS NOT EVEN OUR CUSTOMER. WE INSTALL ABOUT 3000 JOBS A YEAR. A VERY SMALL PERCENTAGE OF THOSE JOBS HAVE ISSUES THAT MIGHT BE CONSIDERED SIGNIFICANT. WE OFFER A 2-YEAR MATERIALS AND WORKMANSHIP WARRANTY AND A FORMAL DISPUTE RESOLUTION PROCESS TO ADDRESS THOSE RARE ISSUES. WE FEEL IT IS UNFAIR TO BE MALIGNED BY SOMEONE WHO IS NOT OUR ACTUAL CUSTOMER AND WHO REFUSED TO FOLLOW THE MUTUALLY-AGREED UPON PROCESSES, WHICH ARE INTENDED TO RESOLVE THIS TYPE OF ISSUE AMICABLY."
MAUREEN F.
Jul 2006
I THINK THAT THEY ARE A HARD WORKING COMPANY AND THEY ARE ALWAYS ON TIME. WHEN THEY GET THE JOB DONE IT LOOKS THE BEST AND THEY ARE ALWAYS NICE. IF SOMEONE ASKED ME IF I KNEW OF A GOOD COMPANY I WOULD GIVE THEM THIS COMPANY.
Homeowner
Jul 2006
I HAVE NEVER HIRED A COMPANY THAT DID SUCH QUALITY WORK BEFORE. THEY WERE ON TIME, THEY COMPLETED THE KITCHEN IN AN EFFICIENT MANNER AND THEY DID NOT OVERCHARGE ME FOR THE SERVICES THEY PROVIDED.
Licensing
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FAQ
Davis Kitchens is currently rated 3.8 overall out of 5.
Davis Kitchens accepts the following forms of payment: CreditCard
Yes, Davis Kitchens offers free project estimates.
No, Davis Kitchens does not offer eco-friendly accreditations.
No, Davis Kitchens does not offer a senior discount.
No, Davis Kitchens does not offer emergency services.
No, Davis Kitchens does not offer warranties.