DALTON SERVICE CENTER

They have been excellent and knowledgeable. I would highly recommend them as well.

Always the way, the freezer fan stopped making loud sound beforehand, but went ahead with the repair given the hefty labor/trip cost (Dalton treats outskirts of Albuquerque pricing as Santa Fe area). At least it wasn't a surprise - Ladonna's quick diagnosis based on my description, likely cost, and 3 hour window next day, led me to go with them over competitor. Lorenzo had the right part with him, and the replacement took less than 30 minutes. Happy with 1 yr warranty.

They did a great job of coming as scheduled, diagnosing the issue and then coming back to make the repair. VERY professional and it was a great experience. Don't know that I will buy a Whirlpool appliance again but would not hesitate to call Dalton for service

Excellent - resolves a griddle problem and tweaked the calibration for the thermostat

The first time was refrigerator repair. And my husband and I made a mistake in pushing button on the ref, that it cannot make ice again. So we ended up calling them. At the time we were having additional issues in the sink. And the gentleman fixed the two issues in just one call and gave advice on how to prevent those problems in the future.

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The problem with the oven was the pilot lights would not stay lit. After coming and going, they said that a new unit would cost $800 + $200 to install. After we had the problem on both ovens, that would have cost almost $2,000 to repair, I called a local appliance repair guy. He replaced both pilots for a total cost of $300! Need I say more?

Great. They disassembled the latch parts, cleaned them, reassembled it, and made sure the problem was solved. They even followed up a few days later, after researching whether new parts might be available should the problem ever recur.

This was second visit. First visit they replaced the pump. A month or so later, the dishwasher quit draining again. They cleaned out the filters and hose, and it works fine. There was noo charge for second visit. Delighted.

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Office/phone person was very professional and offered a prompt repair.Dion was our repair person and he was very professional, timely, friendly, and polite.  Since he had to take the dryer apart anyway he offered to vacuum it out while it was open.  I've had other repair people in my home and dreaded having this work done.  I need not worry anymore.  I'll just call Dalton Service to come out and know that the repair person will be a pleasure to have in my home.  

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Replaced worn parts. They were punctual, fast, friendly and reasonable. I will use them again!

It went very well.  The company called me the day before to remind me of my appointment and also again 30 minutes prior to arrival.  The repairman was friendly and went to work right away.  He explained the process as he sought to determine the problem.  He had the problem resolved within 15 minutes.  He was friendly, professional and gave me insight into what to watch for if this should occur again.  I asked him questions concerning other appliances I had and he gave me very helpful information.  He was friendly..  He could easily have removed the working drain pump and installed another and charged me more, but he was honest and only charged the minimum that had been discussed when I called.  If I need an applian repairman, I will definitely call this service again!  Excellent!

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The receptionist at Dalton was quite courteous and set up an appointment for us.  She had us pick a 3 hour time frame on which to schedule an appointment to have a service technician come out to our house.  We picked the 11:00 am-2:00pm time frame.
Two days later, a service technician named Patrick came a little after 11:00 am.  Patrick accessed the situation and explained to us what had happened.  In addition, he gave us some extra advice on how to use and properly maintain the dishwasher.  As it turned out the sticking detergent receptacle was covered under our one year warranty.  Patrick told us that he would have to order the part and that they would call us when it came in. 
About a week a later, the receptionist called us on a Thursday and set up a second appointment to have Patrick come back and install a new detergent receptacle.  We made an appointment for the following Tuesday morning between 11:00am -2:00 pm.
On Monday, we received a reminder phone call for our appointment on Tuesday, which we really appreciated that. Patrick showed up the Tuesday around 11:00 am.  It took him about 20 minutes to install a new receptacle.  After he was finished, he handed us summary of the service he provided and told us that there would be no charge since we were covered under the warranty.  Then he was on his way.
 We really appreciate the following:  1)  We were able to make an appointment within a 3 hour window.  2) Everyone we dealt with was quite courteous 3) Our technician (Patrick) was extremely competent!
WE WERE THRILLED WITH THE SERVICE WE RECEIVED FROM BOTH MAYTAG AND DALTON SERVICE CTR!!!

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