DaBella - Albuquerque (Roofing)

Excellent workers worked in freezing and windy conditions

We had our roof replaced and part of the siding on our house replaced in late October/early November. Most importantly, our gutters were severely damaged as part of the roof job and my husband and I have called DaBella a dozen times over the last 4 weeks. We have been told the gutter crew would call us, and told the gutter crew would come out on the coming Saturday, but no one shows up and no one calls back. I keep calling the office back and they have no idea what I’m talking about. My gutters are cracked and spraying water all over the house and walkways and now I’m going to have to pay for them myself because DaBella won’t take responsibility and replace what was working perfectly before this. Also, the sales rep was terrible—we were told to expect 45 minutes for our appointment to have the roof assessed and he over stayed his welcome there for 3 hours babbling on and on trying to up sell and chat. I was clearly getting ready for work and making dinner in the background and he just kept talking and talking about how great DaBella is. He incorrectly told us many things: we were told there would be a post-project inspection, which the office told later that they rarely do that and we must have been told wrong; we were told that we wouldn’t have to start paying the roof loan until we were satisfied with the work, and the bill showed up in the mail before the project was done; we were told everything would be put back together, but the siding crew removed all our light fixtures and said they are not responsible for putting it back up; we were told the whole project would take 2-3 days and it took 2 weeks. I am so angry with this company and I will never recommend them.

It has been a good experience and valuable education learning about And choosing the correct therapeutic walk in bathtub. Knowledgeable , helpful.Very nice people . Dave’s a good man.

They did the job

Great value - fast turnaround time and they were very thorough.

I liked working with the company, the job was done earlier than planned and the results look great. I think the price is really high, but I will tell you in 45 years if it was worth it.

My wife and I are so excited for our new bathroom. Your reps were very professional. Helped us with our questions. The quality of your product sounds outstanding low maintenance high performance and great looking

They offer pre-painted Hardy Plank high-quality siding with good quality work. However, please note that they don't offer painting services, so, e.g., if you need to get eaves etc. painted to match, then you'll also need to hire somebody else. Putting back electrical lamps etc. may also be an issue.

This is the company to go to for roofing!! Other than a few missed call backs on there part, they were some fine folks to deal with.Can`t write a complete review till we have been through a winter than I would be able to say more. But if I had to do over it would be DaBella Exteriors. But be prepared to pay a lot higher price. Sierra Marshall & Aleksandr Antonov were there pitch or sales people they were very helpful during there sales pitch.

DaBella is great to work with, however, their follow up service is lacking and their pricing was above industry standards.

The consultation with joel and curtiss was very informative. I learned alot, and the pricing was very similar to the competition with being a far superior product. Payment options were very flexible with 0% interest.

DaBella moved in, attacked the project quickly and thoroughly. The only problem we had was that the truck filled with tear-off material was not very efficient at moving it out. They left the loaded truck on the street in front of our house over a weekend. Also, the tear-off crew had to quit working several times because the truck was full and they couldn't get a driver to haul stuff away and bring an empty truck. DaBella was very professional in their presentation and followthrough.

they don't do like they say

DaBella Exteriors LLC As with every transaction there are checks and balances. Our subdivision was developed in 1972. Beginning last fall and into Spring four houses on the block had new roofs installed, plywood to shingles et al. A new roof for this year was in our budget. It was a matter of who. I had plans to ask the neighbors of new roofs. Perfect time for canvassing the neighborhood DaBella. The canvasser scheduled an appointment for a presentation which would take up to 2 hrs., depending on our level of interest. Tip : Have a calculator and verify the footage and cost, less discount and deposit figures. The notebook presentation, by Eddie and Asher, given thoroughly from front cover to back, did take about two hours. We didn't halt the salesmen and send them on their way since we liked the products, warranty and installation process as described and samples shown to us. The appointment included an inspection of the existing roof. My husband accompanied them as they went into the attic areas inspecting the roof from the inside. He's been in those areas several times throughout the years. I only crawled and duck-waddled rafters once, that was enough for me. The end of May and it's hot. Pictures were snapped and, yes, we needed new plywood to boot. We went over the cost and signed a contract. Before the appointment, I confirmed the bonding license was current to 2017 and active status. I asked for a copy of their certificate of insurance which was emailed to me a few days later, again current-to-year. Tip #1 verify the figures. We did. However, the salesman accidentally subtracted the discount figure from the roof base price when it should have been the deposit being subtracted. We caught that mathematical error a day after the full balance had been paid. After some calls to the salesman and customer service all was made right. A check refund for overpayment was mailed and received three weeks later. Be patient, accounts payable is what it is. Reminder: Be flexible. There's an incentive, the discount. Estimated installation date and completion date can go a few days beyond the estimated dates. In our case, contract signed end of May with installation done the last four days of July. Catch 22: It's totally up to DaBella's discretion. The "scheduler" is moving roofing crews from project to project, coordinating supply orders and dumpster deliveries, as well as the "fit-it-to my-timeframe" customer. The "gotcha" is if the customer alters scheduling and is not flexible, the discount is null and void. Roofing crewman, Francisco, and co- worker, Artemas, were punctual, polite, professional, courteous, diligent and conscientious. They were on our roofing project from start to end, four days. On the second day, however, three other roofers came onsite. Midway through with new plywood on full front of roof, one of the new guys informs me we need more plywood. Saying there is not enough to finish with what was initially the estimated footage

Although the replacement process of my roof has not been started yet I wanted to thank Asher King and Stephen Baxter, sales associates from DeBalla Exterior for taking the time to thoroughly inspect, measure, and explain to me the problems I currently have with the existing roof (complicated roof line with lots of valleys) along with the thorough replacement process, materials that DeBella Exterior use. Can't wait to see the finished product

Nice guy, Quality of the product. Medium

We are pleased with our new roof and felt the people involved all tried their best to make sure it was done right.

This review is written before any work has begun. We met with two representatives in our home. They were very professional and knowledgeable of the roofing system. We signed a contract and financial agreement and are looking forward to the installation of our new roof. Our representatives were Lance Fagen and Bryce Bower.

The sales guys have You write a review before the work is even completed to get an additional discount. So at first my initial response was a five star, because the sales part went quite well (I thought). I was having them redo my gutters even though that was not originally what I had them come out to give me an estimate for. My old ones were Working fine they just definitely needed new paint. Need to paint the gutters and call it good , but By having a professional company do my gutters, it would be a better idea since it is exterior and I wanted to MAKE SURE the job got done correctly. They installed the gutters without me there. They broke my motion sensor light bulbs which they did not mention or offer to pay for. The gutters do not do what they are supposed to because they must have left a gap between the house and the gutter because the rain falls through behind the gutters . When I contacted their company to fix this they said it would be an additional $750 and they would require that I sign a release of liability on my roof. I stated I would not have done this project at all and it did not really even need to be done(my old gutters were working fine), but the sales guys assured me that they do a really good job and they are custom fit to the house to avoid leakage even without a drip edge or flashing . I refuse to pay the extra $750 so they offered to do it for FREE but still they are requiring that I sign a release of liability in order to complete the work. I contacted a lawyer and found this is an illegal practice so I will not be signing and this experience has been a nightmare! I'm hoping they will fix the problem like they promised me several times they would. I just can't sign "Release of liability" already shown they cannot be trusted.

While work on my project hasn't started yet I was so impressed by the professionalism and thoroughness of Trever and Nathan with whom I met, that I want to comment. They explained the product, scope of work, financing options and timing so I know what to expect. I'm confident the work will be completed properly.

The work is yet to be done. I met with RJ and Haz. RJ was knowledgeable and informative about the product. He explained everything with great detail and precision. He wasn't pushy or high pressure and I enjoyed our interaction. Haz was friendly and helpful. The siding that Dabella will provide for my home is a superior product and less expensive than the other options I've considered. Overall, working with RJ and Haz has been a very pleasant experience.

The job was delayed due to snow, and took longer than was expected, but once it was done, it looks and works great!