DaBella - Albuquerque (Roofing)

Excellent service and product Would definitely recommend to anyone who needs their roof replaced

Salesman tried to switch our shingles to a cheaper type, we bought the next to the most expensive and they brought out the cheaper ones luckily my wife caught it before they started and it was wrong color as well? the installers were great nothing against them, clean very helpful and professional!!! It was salesman that was the issue?

Quality material and great roof that will last for a long time.

J ob was completed yesterday. cleanup hasnot happened, other item still

I cannot imagine a more poorly-run organization. 1) DaBella sales brochure offers products they cannot deliver. The Villa tile (same style as was on our home) is offered in their "Arizona Concrete Roof Tile Collections" sales brochure they provided us when we contracted our roof replacement, but the Villa style is OBSOLETE, and the actual tiles are MUCH darker than shown in their brochure, 2) DaBella salesmen James and Kendall promised (after confirming by phone with their support team) that DaBella fastens the concrete tiles to ALL roofs using ring-shanked nails for better grip than the smooth-shanked nails previously on my roof. However, installers used smooth-shanked nails, 3) Their Customer Service sucks! Communication was, for the most part, only when I called them asking for updates. Kendall said he would manage our re-roofing and then dropped the ball going to Portland for several weeks' training. Linda (Kendall's manager) rudely asked, "How often do I have to call you to make you happy?", 4) DaBella contracted with us to install roof risers having sun-shaped cut-outs that improve roof ventilation, that they said are required to maintain our roof warranty but they instead installed plain roof risers (without the ventilation cut-outs) later saying it was because they didn't have them currently in stock in their warehouse, according to Tom, 5) There seems to be no shared information within DaBella for their projects' schedule status. Two months after signing our contract, the salesman James dropped by to see the finished roof, not aware it had not even started yet. He was shocked, saying a re-roof he contracted the month after us was already finished, 6) The boom lift tractor was delivered inside our residential neighborhood at 3:30am by semi-truck that surely woke up all our neighbors with blaring lights and loud brakes and back-up warning signals. My roof finished last Monday and today, Thursday, that boom lift tractor is still sitting in front of my neighbor's house. One family member commented that DaBella is running their business like a "Mom and Pop" shop, instead of an efficient organization. I completely agree.

Chandler was extremely professional. He answered all of our questions, examined our roof closely and spent the time it took to make us comfortable that we were getting a quality roof.

They were fast and did a great job.

Crew very efficient. Started when they said they would , and finished quickly . Cleaned up very well. Very satisfied.

Good and polite team111111

Great CS

Jonathon Harbeck helped me get a great window for my home out in the Desert. Professional work and great quote.

It was extremely professional, very honest.

looks good

So far great experience, but they haven't started project just yet. Three weeks out before project starts.

There was a total lack of communication. Project was two months overdue. We had to have areas redone and porches leaked with the first rain.

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Excellent

I originally was going to go thru insurance and then after Jordan and Brian came by I saw the difference in what quality means. I did not want insurance to tell me what kind of roof I was going to get. It is my house and my family. The workmanship was incredible and was done in a good time. I know have a 50-year roof that I can pass along to my loved ones. Thank you, Jordan and DaBella you really allowed me the opportunity to upgrade my home!

Dabella is an amazing company to work with for roofing services! Jordan is very personable, courteous, and took time to explain every detail involved in the process. During the job the installers were on top of everything! Cleaned my yard every day and enjoyed watching my dog try to supervise them! Highly recommend using DaBella for any service they offer!

I am very excited about my new roof. I now have a real beautiful roof instead of a patchwork quilt. With the monsoons coming I no longer have any worries. Thank you DaBella and Jordan!

I set up an appointment to get my roof looked at and get an estimate. Jordan stopped by and did an inspection, showed me my options, and provided me with information on roofing. I decided to go with DaBella as they also give ou an option for financing. Highly satisfied with the way the roof looked. After the work was completed, Jordan contacted me to ask how everything went and also did an inspection. He noticed some discrepancies that I missed and contacted the company to have it corrected. Overall, 5 stars for my experience from start to finish.

From the installers to Jordan .They did a very professional job. Looks great!

They use the best shingles that are eco-friendly. It's a little more expensive upfront, but with the 50-year warranty and the energy efficiency, if you run the numbers you make it back big time.

Excellent job from first contact to final shingle installed. Keep up the good work.

I love it