COTTRELL CUSTOM BUILDERS

Terrible.

Although the quality of the onsite supervisor and workmen was excellent, the overall experience was frustrating. It was the first time I had hired a contractor and the first time I had extensive work done in my home. Cottrell did not spend enough time going over the process with me. He offered an "interior decorator" to help me with choice of tile, cabinetry, light fixtures etc. However, this young woman had NO skills in design and was disorganized. I made all of the decision with no input from her. Then she lost the instructions that I had given her and I had to start over again with tile selection. The coordination of the subcontractors was non-existent which led to frustrating and unnecessary delays.

We had a fair experience with them, it wasn t good and it wasn t bad. Their lead worker was inept and they replaced him. The schedule was always considerably behind, it seemed like we were low priority to them at times. The work wasn t very professional, it was good, but not great and not bad. We would not use them again in the future.

Excellent! They did a great job! They were very dependable and easy to work with. They are a small company and will give you the individualized attention you are looking for in a remodel job.

THEY ARE VERY PUNCTUAL AND RESPONSIVE. THEIR QUALITY OF WORK IS VERY GOOD. I NEVER HAVE HAD ANY PROBLEMS WITH THEM. THEIR PROFESSIONALISM WAS VERY GOOD. THE COUNTERTOPS LOOK NICE.