Bob's Painting Inc

They did and excellent job and they are all professional.

Bob's Painting has a very good reputation in the Albuquerque community and my personal experience with them bore that out. The estimator, Kael, was on time, understood my needs, and worked diligently to get a crew on-site as soon as he could. The crew were professional and timely and completed the job in record time. The quality of the work was excellent. I highly recommend Bob's Painting. Their final cost did not exceed the original estimate. I would definitely use them again for any home painting needs.

Did a wonderful job. They were punctual and courteous. Very professional job. Would definitely use again.

They were excellent.

It was excellent. I have used them in the past, it's the second time I used them and they are always good. They are on time and professional.

They got the job done within our timeframe, and did absolutely fantastic work! We were pleased with the whole process, from beginning to end.

Quite prompt coming out, one or two year guarantee on the work. They did the job I have never anticipated. They took off all the hinges and doors, and drawers out of the kitchen. Took them to the shop and sprayed painted them, instead of paint bushing them. If you take all the hinges and drawers all, you don't have to go over any touch ups. I considered the guys were nice, and I refer back to you get what you pay for. I would have the painters back here again. We had different pricing, and I was satisfied with the price. There were two workers. It took them a few days, as they had to take everything apart, had to wait for it to dry, then reinstall it carefully. I was there the whole time. I am an pain in the a.. when doing it right. I use to build race cars.

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Great job!

Excellent work, furniture was moved and replaced with care, painting was without drip, runs, brush marks, etc.  The two painters were very courteous and professional.  They were highly punctual, had all of the proper equipment and left our rooms looking like they had not been there except for a flawless new coat of paint.. 

They worked really quickly and did a nice job.  We would use them again for future paint work.

Excellent work in a timely manner.   And they went above and beyond what they were supposed to do.

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First, they prepared the walls, patching holes and retexturing plaster. Then, they got right to it and did an excellent job.

The painter's were on time and worked quickly.  What was schedule to be a 2 1/2 day job was finished in 2.  There are a couple places where the walls were not repaired prior to painting and the cost was $500 over estimate but the work was high quality and I'm confident if I contact this company they will return to touch up the areas in question.  I plan to use this company again.

Excellent I would never use any other company. Quality,price and customer service

Promptly came to give estimate, promptly scheduled, then promptly prepared, repaired as necessary and applied two coats of paint.  Service was courteous.

My experience started off great and stayed that way through the entire project. Their estimator, Mike, is great. He knows exactly what needs to be done and the best way to accomplish it. The painters are clean, pick up after themselves and are experts at their work. All the floors are covered and taped off to prevent spills or droplets. The guys work steadily and efficiently, showing up before 8am each day. The job took just over 4 days to complete with the entire crew of 5-6 guys working the entire time. The job they did was beyond my expectations. I would recommend them without hesitation. 

Ps: It has now been two weeks since this review and I still have not heard from any member of Bob's Painting. Wow.


I thought it best that I describe my experience by having you read the letter that I sent to the company. I originally sent it to Dan O'Neil in sales and estimating who was the one who came to my house in the first place. However after not getting a response I sent it to Chris Herman who told me he would see that it would get to Bob Herman, the owner. I have not heard a word from Mr. Herman either. Now there is another level of dissatisfaction beyond the actual painting.
Very frustrating. This is how they handle their customers, hiding from complaints.
Copy of letter I sent to the company.
To: Dan O’Neil, Estimator / Project Manager Re: Painting job xxxxx xxxx Road, Santa Fe, NM
Dear Dan, I am writing to let you know of my disappointment with the painting job your company completed on May 17, 2013.
I informed you during out phone conversation while your painters were here that the job I was getting was appropriate for a rental unit or perhaps a garage, and not appropriate for a living space inside my home. It began with them not removing the faceplates for electrical switches and outlets, and just painting over the plate while attached to the wall. The next was the not removing the plates for thermostats, alarms and smoke detectors. A little like cleaning carpet without moving furniture, or dusting around items on a shelf. This may be professional to you however to me it’s mediocre. I wonder if that would be acceptable in your home, for your family.
Here are a few items I would like to specifically call to your attention. The base board heating unit at the garage entrance was missing its face panel, it was in the laundry room next to the heater leaning against the wall. A very obvious missing piece to the unit. What do you suppose stopped the painter from asking: Where is the plate for this heater? If it is like the rest of the units it will need painting. Similarly a faceplate for a wall switch was not on the wall and one might think one would ask: Do you have a plate for this switch. Is this kind of thinking too much to ask?
There are paint stains on the carpet in the hallway. The carpet will be torn out soon so no worries on that one.
The preparation of the new plaster walls was poor at best and the paint'sappearance reflects the lack of quality. The plaster crack above the entrance to the living room that I specifically asked you to be repaired is already cracking again. My guess the job was done without any supporting mesh on the repair (see attached photograph). This is basic wall repair 101, and should have been done properly.
Perhaps this is a lesson in not choosing the lowest bidder as it will now cost me additional dollars to have the job done right. It could have so easily been done right the first time by paying better attention to details, and some common sense.
Sincerely,
Addition comments included in letter sent to Bob Herman.
Dear Mr. Herman,
I am forwarding a letter I wrote to Dan O' Neil as a result of viewing the video clips of you on your website. What inspired me was your language like and quot;zero defectsand quot;, team effortsand quot; and and quot;start to finishand quot;. You see the job you did for me has many defects and questions your concept of start to finish.
I am disappointed that I have not had a response to this letter from anyone at you firm. As a business owner myself I find this difficult to comprehend. I appreciate your enthusiasm and your commitment to your company, however actions always speak louder than words.
Have a nice weekend.
Sincerely,

THEY SEEMED TO ACT KIND OF IMMATURE. THEY TOOK LONGER THAN WHAT THEY SHOULD HAVE TO GET THE JOB DONE. THEIR PROFESSIONALISM WASN'T VERY GOOD EITHER. THE PRICE WAS FAIR.

THEY WERE PLEASANT AND OUTGOING. THEY WERE VERY NEAT AND CLEANED UP AFTER THEMSELVES. THEY WERE ON TIME AND DID A GOOD JOB. I WOULD GLADLY HIRE THEM AGAIN.