Baillio's

They tried to help us every way they could and they went out of their way. We were getting ready to buy something and the sales person stopped us and said, 'You need to wait if you can a couple of weeks.' We bought things from a specific store and she told us if you buy all from that specific store they have a sale coming up. So she assumes the sale, 'But don't buy it yet, we've got what you need and we will have it but wait until it comes up then we'll call you. As soon as I see it come up I'll call you. It's on it's way, it's coming up you can save. It was a lot and they gave you a rebate from that specific store. So besides having a rebate the store is going to give you a discount on all these things and we'll store it until you need it. Don't worry about it. When you're done and you need it to come and when you're ready to have it then we'll deliver it.' So they stored it and they took care of everything and they went out of their way to make sure it worked but the saved me $1500. It was a lot and they were really cool about it. They were taking care of me and she would call to see how we were doing just to let me know she was working on it. She would call once a week just to tell me she didn't forget and she is making sure that worked and then she went to the manager and got a little bit more money off one of the items. She talked to the manager and got another discount. It's a big place but it's a family business where they take care of people but they saved us a lot of money. They were prompt and everything they said happened exactly the way they said it would. They stored it, they delivered it and it was good and they didn't charge me to deliver it. They waived the delivery charge. They delivered within 72 hours.

The salesman at Baillos, Duane, was very courteous and helpful.  He said delivery would be the next day.  The delivery men, Manuel and Marcos, called when they were on their way, to let me know.   They were prompt and quickly prepared the washer and dryer to install in my laundry closet in the kitchen.  They were very courteous, and efficiently installed the washer and dryer in the closet. 
As it turned out, the new dryer was deeper than the old dryer, and as a result, the folding doors on the laundry closet did not have enough clearance to close.  Marcos and Manuel then noticed that if they removed some extra hardware (two small metal pieces) from the doors they might close properly.  They did remove the metal pieces and the doors then closed.  I was very grateful they could solve this problem.  Overall, I was very pleased with Baillos service.

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I had an ignitor go out on a Burner on a Gas range.  I paid for the 5 Year warranty.  When the service man arrived he switched ignitors from the back burner to the front burner.  In doing so he broke one of the ignitors and said he would return with in a week.  So 3 weeks later we call service and are call is answered by GABE.  Gabe tells us it was abuse, DUE to pets or corrosion.  They do not cover Pets on stoves or rust from corrosion.  I do not have pets in the house.. Well I do have fish in an aquarium, but keep them off the stove and in a aquarium.  Then I ask if part of my warranty will be refunded as the does not cover anything it seems.  I was advised I was out of luck.. But they will mail me a copy of my warranty.  I have bought several washers, dryers and stoves from them before.  But seems they only want to sell the warranty now and not repair the appliances.  I will go to a big box mart in the future as I know what to expect from them in advance

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Shelley at Baillio's was out of the office for the week when I first called, but called me back in a reasonable timeframe after her return. She was helpful, and together we found the information on the sellers in her computer. She called me back once the details were worked out, and we received the transfer paperwork today. Very happy with how everything went.

They sell a GE quiet power 3 dish washer. Warranty for 1 year when I bought the dishwasher. Called plumber to come out to find out why the dish washer was leaking. The plumber let me know there was broken piece in the dish washer. It was a $7 dollar replacement for the broken piece. Tried to call Baillio's to see if they had the replacement piece. Each time I called they put me on hold, and never was I able to actually find out if they had the replacement piece. I had to drive 20 miles to get the part. Over all of this, it cost me over $150 for the plumber to have the piece replaced. Just last night, 5/8/14, the dishwasher piece broke again. I would never do business with Baillio's ever again.

We were in the market for a HE washer and dryer and had done all the research, i.e., consumer reports, online reviews, etc. After shopping prices at many of the big box stores we visited Baillios Appliance. The one thing we liked about them was that after the sale we would be dealing with them should something happen to either appliance, even without purchasing an extended warranty. Our concern in purchasing them from the big box guys was that you are stuck with an 800 number for any service issues. With the warranty, we are guaranteed service at no charge and it is with a Baillios' employee. That means a lot. The sales representative was very knowledgeable of all the machines and very informative. They delivered the appliances on time and installed them expertly. We've since called them to check out a noise on the dryer and they came the next day. They were very prompt, friendly and efficient. We would not hesitate to do business with them again.

Very well. We purchased a universal remote which is extremely easy to use.

The installation guy cut the cabinet, but before he pushed the unit into the wall oven hole, I wiggled it around to find that the cuts were completely unnecessary; there was more than enough room for the new wall oven to move around in the hole. I took pictures and noted also that the area was not cleaned up from all the sawdust.
I called the appliance salesman and the sales manager too, and I am waiting on a solution.

05-24-2013:
- Went to the store to look at cooktops. A very nice young lady helped us get all the information together, but I made the mistake of mentioning a previous salesman whom I thought I had done business with so she wrote up the estimate with his name.
05-25-2013:
- Went back to Baillos to pay for an estimate ($49.00) which I was told would be credited to my installation fee (but never was). The salesman that I had given the sale to the previous day was not very helpful and a bit rude. We had to wait to see him and then he rushed us through to the cash register to pay for the estimate. I guess since he didn't have to work for this sale that we were easily disposable. I asked the cashier if I could give the commission back to the nice young lady that had helped us the day before but she had to get manager approval and there was no one available. Since I was holding up the cashier line, I decided to let it go and take care of it later.
05-27-2013:
- after multiple attempts at getting a hold of the installation department, scheduled estimate for June 1, 2013. The installation department consists of a husband/wife team that never seem to answer their phone.
06-01-2013:
- Got an estimate from their installation guy. I was told the installer would call before coming (given 8:00 - 10:00), but I never heard from the installer, he just showed up at my door around 9:30. The guy did not take any measurements, only looked at the specs and said and quot;it should fitand quot;. I asked him about the downdraft vent and he said that it should fit also.
I wasn't quite sure what would happen next and assumed that someone from Baillos would call and let me know what the next steps were. After waiting a week and half, I finally called them and asked if someone was supposed to call me. They said my salesman should have followed up and they left him a message so he could call me. He did call me the next day and said he had tried to call me, which I know is not true as I did not have any messages from anyone at Baillos.
Since we were getting ready to go on a week-long vacation, I decided to wait until we got back to order the stovetop. I was pretty frustrated at this point and should have severed my ties here, but decided to give them another chance.
06-29-13:
- ordered the cooktop and convinced the manager that this sale should go to the nice young lady who had helped me in the first place. She happened to be on vacation so the paperwork was handled by the people at the front desk. They said someone would call me when the cooktop was in.
07-05-13:
- Got a call from my salesperson who was back from vacation and said my cooktop had NOT been ordered. It was a special order and I needed to sign and quot;special orderand quot; paperwork which had not been done the previous week. She said the installation department would call me when the cooktop was in.
07-16-13:
- Voicemail from the installation department to schedule the installation. I called several different times to schedule an appointment. No one answered the phone. I left several messages and then called Baillos out of frustration. They said the installation department is separate and I would need to call their installation number for resolution. A couple days later, the installer himself called to schedule a time. I guess the messages are checked after all, but not in a timely manner.
07-24-13:
- I was scheduled for a 8:00-9:00 time slot. When no one had shown up at 9:00, I called the installer. He said he was running late and would be here in about 30 minutes. At 9:40, the installer called and said one of his guys had a flat tire and that he would be another 30 minutes. He finally showed up at 11:00. The installation took about an hour, but the fit was not quite right and I was told that I would need a trim piece for a cost of $180. I paid the $180 to the installer and he said the kit would come to my house and to call him when it came in. Since he had to lift the cooktop unit again to install the trim piece, the downdraft system was not connected to the exhaust vent at the bottom.
08-01-13:
- Got the trim piece delivered. Called the installation guy and he said to call the installation department. I called and left a message. Called again the next day and the next with no return phone calls. I called Baillos after the second day to complain about their installation department and was put on hold. After about 15 minutes, I just hung up in frustration.
08-04-13:
- Finally got a return call from the installation department and scheduled for 3:00 - 5:00 on 08-06-13.
08-06-13:
- The installation guy showed up at 5:45 and put the trim on. Then he hooked up the downdraft vent and left saying we should let things dry for 12 hours.
08-07-13:
- Went to test everything and discovered that the downdraft connection to the vent has a leak. The piece that was used to connect the pieces together is a flimsy aluminum spiral thing that kinda looks like a dryer vent hose, only bigger. It looks like there is a puncture in this hose and the connection to the stove top has an air gap, so when I turn on the fan, the exhaust blows into the cabinet underneath instead of venting to the outside.
I am so frustrated at this point, I don't even want them to come back and fix it. I figure I will end up paying somebody else to fix this mess. I have not been able to get a hold of a manager at Baillos to complain. All I know is that I will never ever do business with them again.

This was the first time my husband or I had purchased new appliances so
we don't have anything to compare our experience to. I, however, am a
stickler for customer service.
The Baillios staff seemed very knowledgeable
After the washer, dryer and refrigerator were delivered and installed I did
have a few issues. The washer was installed with the hot water faucet
attached to the cold water intake on the washer. Every time I ran a
cold wash steam would come out when I opened the door. I called for
service and a friendly tech came out and corrected the issue in no
time. Since then I have had to call for service on three other
occasions for noises coming from the refrigerator and issues with the
washer/dryer. Each time I have called the service department has been
kind and eager to help but apprently new appliances make noises and
don't exactly work how I expected them to.
My advice if you are planning on buying new appliances is to ask about their return policy and restocking fees upfront.

They were very responsive and personable throughout the purchasing, delivery, and swap-out processes.

They provided good service, delivery and installation. Their price was comparable to other companies' prices.

I was very happy with their service.

This guy knows what he is doing. He is so efficient. I felt so confident in his work.

The repair and replacement was fantastic [see above]

If I don't have to, I will not use them again in the future.

I wouldn't do business with them again. They have a great line of products, but I didn't get the sense that they were honest. For instance, they charged the wrong card and it took over 6 months for me to get my money back. They also tried to swap out lesser models for the same price. They told me they were out of the model that was in my package and when I researched the one they said they would replace it with, I discovered that it was a lessor price and a lessor quality. They tried telling me it was an upgraded model. They damaged some of the units during installation and argued about replacing them, saying that the dents were in the back, so it didn't matter. In the end, I got them replaced, but it was a battle. I am getting ready to call them now because I am having trouble getting the oven door to open and the refrigerator light is stuck on. There was also a problem with the dishwasher leaking when it was first installed, and they wouldn't pay to fix the carpets after the leak.

We purchased a refrigerator from this company and they were very good to work with, helping us select the model that was just right for us. When they delivered it, they damaged it somewhat, and were happy to exchange it for a different one. Within a day or two the new one was delivered and the first one picked up. The salesman, clerical staff and the delivery men were all very professional. The price they quoted was the best we found in shopping around town. Highly recommended.

We will get all our appliances from Baillios. This is the Menual Location.