AQM Property Management

"We respect our clients thoughts and appreciate feedback. We also believe in accuracy. For clarity, we walked the home prior to him having complete work. He then advised all was completed, but when we went back to market the home, everything was not completed. We emailed him a list we said should be completed. He wanted to receive the most in rent,asap. All of this is documented in email. When we advised of the list he said he would need our assistance to complete. We offered maintenance services and quoted costs. He was never obligated to use them and that was explained. Here is the list we asked him to complete: Full Cleaning Carpet Cleaning Laundry room light had no globe Patio Slider needs screen Back Patio Light Living Room Light Patch Wall Holes We also asked for garage remotes to provide to the tenant. He said he did not have any and that the tenant would have to buy their own. We never had an owner say a tenant needed buy their own remote. He later advised he did have one, but that he did not want to part with it.These were some of the obstacles we were up against. We are a quality management firm that represents quality housing. We don’t feel the above list is unreasonable. While we believe the owner attempted to clean, it was not done well. There were signs of uncleanliness that needed to be addressed. We were never out to offend. He should not have taken it personally. We only set out to achieve his goals in renting the home and merely asked for his cooperation. He paid us because we had invested time, effort, and expertise to rent his home. He agreed to this in our agreement. His keys were available for pick up and were not conditional on payment. Our hopes were to rent the home and could have done so if it had been turned over as advised. We represent investors from all over the US and foreign countries that own multiple properties. They trust our professionalism and expertise. We take great pride in what we do and appreciate their loyalty and understanding to provide quality housing."