ALARM RESEARCH INC

Alarm Research removed contested charges for repair of old equipment to customer satisfaction.

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I called the firm for an estimate to upgrade my alarm system and was given a ballpark figure over the phone.  I should have been more firm about an exact written estimate when they arrived, but I was out of town and was handling everything over the phone.  They charged by the hour.  The tech worked very slow, but he was very thorough and neat.  He did nice work, but took way longer than anyone thought he would, and this includes his main office.  They called to tell him to "wrap things up".  I called the office to complain about the high cost, and the owner gave me a partial refund, so I'm happy.  So overall, I would use them again, I would just make sure to get something in writing for a fixed price on the job.

The monitoring experience was adequate, yet expensive.  At the end of the contract I swithched to another provider due to cost.  When I notified Alarm Research of the change, I was told that I would have to pay a $400 penalty.  I called the proprietor, Paul Glenn, to speak with him as to why there was a penalty charge.  He answered, not by talking, but by yelling that he had proprietary information installed in my system, and if I removed the memory card and returned it to him he would not charge me more than $400.  He carried on as to how his attorney would sue me, etc.  After listening to his verbal abuse for some 5-10 minutes, I reminded him that my name was Mr. Lowen, not Lowen.  I, shortly thereafter, contacted the manufacturer of my system and was told that there was no  memory card or proprietary information other than the phone number of his monitoring company.  In the meantime I received a second bill, one month after the first, now telling me that I owed an additional $100 to the $400, because of late charges.  I contacted my attorney, who wrote to Alarm Research, telling them what information we had obtained and that they must cease and desist.  I have not heard from Mr.Glenn again., it is  now over a year.  Needless to say I would not recommend Alarm Research to anyone.  I think they are unethical and unprofessional.

I have been quite pleased with the service. We have had no problems with them and if we do they are always able to help us over the phone. They have always been extremely responsive when we call them.

We talk with them on the phone when we have issues. The customer service people will walk through the issues with us. They are a small company. They are very accessible. They have been very helpful with resolving issues with a particular door or keypad. They are responsive when we forget stuff. We have been using them for about 10 years. I will continue to use them in the future.

THEY PERFORMED A VERY GOOD JOB. THEY WERE VERY PROFESSIONAL, KIND, AND VERY POLITE. THEY WORKED WITH ME AROUND MY SCHEDULE SO I COULD BE THERE WHEN THEY WERE INSTALLING THE ALARM SYSTEM.